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4.5 out of 5

"This hotel is the most ideally located hotel I've ever stayed in, particularly for cruising since the cruise port is in the same building. Very walkab ... " More

By a verified traveller on Sun 15 Oct 2023

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Hotel Description

Eco-certified hotel with a spa, connected to the convention center in Vancouver

Heart of Vancouver

At this Downtown Vancouver hotel, you'll be well placed to visit Canada Place Cruise Ship Terminal and Canada Place, both steps away. Vancouver Convention Centre and Vancouver Waterfront are also within half a mile (1 km).

Full-service spa, sauna

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the gym, bar/lounge, and limo/town car service.

Deluxe Double Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $252* Per night/room 24 Mar. - 25 Mar.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Room, Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club, Deluxe Room, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pan Pacific Vancouver ratings based on 51 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Vancouver

Everyone (28) Couples (8) Family (12)
5 out of 5

Posted by on 13 Aug. 2023

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5 out of 5

Posted by , from Clovis on 19 Feb. 2024

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Comment from Hotel Management

4 Mar. 2024 by Pan Pacific Vancouver Team

Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

5 out of 5
This hotel is the most ideally located hotel I've ever stayed in, particularly for cruising since the cruise port is in the same building. Very walkable to everything you'd want. The room was beautiful, clean, and overlooked the water. If you find this hotel for an affordable price (it can be very expensive), it's really nice.

Posted by , from QUINCY on 15 Oct. 2023

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Comment from Hotel Management

15 Oct. 2023 by Assistant Front Office Manager Yoojin Lee

Dear THOMAS,Thank you for sharing your fantastic 5-star review! We are delighted to hear that you had such a wonderful stay at our hotel.We take pride in our prime location, and we are thrilled that it added to the enjoyment of your trip. Being within walking distance of everything you wanted is a huge plus, and we are glad you had the opportunity to explore the area easily.We are also pleased to hear that you found your room beautiful and clean with a lovely water view. We believe in providing our guests with comfortable and well-maintained accommodations, and it is gratifying to know that we met your expectations.Thank you again for your kind words, and we look forward to welcoming you back in the future. Please do not hesitate to let us know if there is anything more we can do to enhance your stay.Warm regards,Yoojin Lee, Assistant Front Office Manager

5 out of 5

Posted by on 8 Oct. 2023

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Comment from Hotel Management

10 Oct. 2023 by Pan Pacific Vancouver Team

Dear Teresa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

5 out of 5
Very convenient to cruise ships

Posted by on 19 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Pan Pacific Vancouver Team

Dear Larry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

1 out of 5

Posted by on 18 Sep. 2023

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Comment from Hotel Management

8 Oct. 2023 by Pan Pacific Vancouver Team

Dear Michelle,It is our utmost priority to ensure that every guest has a satisfactory and memorable stay, and it seems we fell short during your visit. We genuinely value your feedback and would appreciate the opportunity to understand more about any specific concerns or areas of improvement. Please feel free to share your insights so we can address them promptly.We hope you'll consider giving us another chance in the future to demonstrate the high standards we strive for.Warm regards,

5 out of 5

Posted by on 16 Sep. 2023

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Comment from Hotel Management

17 Sep. 2023 by Pan Pacific Vancouver Team

Thank you for your rating. If you have any questions or need assistance with anything, please feel free to ask. Your satisfaction is our priority, and we're here to help.

5 out of 5

Posted by on 16 Sep. 2023

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Comment from Hotel Management

8 Oct. 2023 by Pan Pacific Vancouver Team

Dear Renato,We're genuinely pleased to know that your experience with us met your expectations. Our entire team takes great pride in offering the best for our guests, and your positive feedback is both motivating and heartening.We eagerly await the opportunity to serve you again in the future. Once again, thank you for choosing Pan Pacific Hotel VancouverWarm regards,

5 out of 5
Hotel is at the waterfront. Great public promenade and parks, starting at the property along the waterfront to the west, to the Stanley Park area.

Posted by , from Seattle on 6 Sep. 2023

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Comment from Hotel Management

8 Sep. 2023 by Pan Pacific Vancouver Team

Thank you for highlighting our hotel's prime waterfront location and the scenic public promenade and parks that surround it. We're thrilled that you had the opportunity to enjoy the stunning views and recreational areas along the waterfront, extending all the way to Stanley Park. We hope your stay was filled with memorable moments, and we look forward to welcoming you back to experience more of the beautiful surroundings in the future.

3 out of 5

Posted by on 1 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Assistant Front Office Manager Yoojin Lee

Dear Mr. Stuart,Thank you for taking the time to leave a review, awarding us a rating of 3 out of 5. Your feedback is important to us as we continuously work to improve our services.We would greatly appreciate it if you could share any specific comments or suggestions regarding your stay. Your insights will help us better understand your experience and identify areas where we can make enhancements.Your feedback is valuable to us, and we hope to serve you again in the future and provide you with a more enjoyable stay. If you have any additional comments or suggestions, please don't hesitate to share them.Thank you for choosing us as your destination.Warm regards,

About the Pan Pacific Vancouver

Location 999 Canada Pl, Vancouver, BC V6C3B5

Property Features

Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. A fitness center, a sauna, and spa services are also featured at the eco-certified Pan Pacific Vancouver. For a fee, parking is available. This Vancouver hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 23 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 1986
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Vancouver Waterfront Station (1.2 km / 0.8 mi)
  • Metro station: Waterfront Metro Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Vancouver offers 503 accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 55-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Pan Pacific Vancouver has 3 restaurants serving breakfast, lunch, and dinner.

Five Sails - Onsite fine-dining restaurant.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 0
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing guest safety measures
  • Comprehensive food waste policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 52 per person
  • Fee for in-room wireless internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired internet: CAD 5.95 per night (rates may vary)
  • Fee for wired internet in public areas: CAD 5.95 per night (rates may vary)
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Valet parking fee: CAD 56 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Pan
  • Pacific Vancouver
  • Pan Pacific Hotel
  • Pan Pacific Hotel Vancouver
  • Pan Pacific Vancouver
  • Pan Vancouver
  • Vancouver Pacific
  • Vancouver Pan Pacific
  • Pan Pacific Vancouver Hotel Vancouver
  • Pan Pacific Vancouver Hotel
  • Pan Pacific
  • Pan Pacific Vancouver Hotel
  • Pan Pacific Vancouver Vancouver
  • Pan Pacific Vancouver Hotel Vancouver

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.