For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Downtown Vancouver hotel, you'll be well placed to visit Vancouver Waterfront and Granville Street, both within a 5-minute walk. Canada Place and Vancouver Convention Centre are also within half a mile (1 km).
Dining, fitness center
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and valet parking. Self parking, a coffee shop, and a library are also offered.
Tablet computers, free WiFi
The 202 individually decorated guestrooms offer free WiFi and tablet computers. Comforts include premium bedding and down comforters, while espresso makers and bathrobes are thoughtful touches. Housekeeping is available on request.
EXchange Hotel Vancouver ratings based on 13 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for EXchange Hotel Vancouver
Everyone (7)Couples (1)Family (5)
5 out of 5
First time at this property and was very impressed.
Posted by Ellen on 25 Sep. 2021
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5 out of 5
Posted by a verified traveller on 25 Dec. 2019
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Comment from Hotel Management
27 Dec. 2019
by Bonnie Li, Operations Manager
Thank you for your excellent rating!
4 out of 5
Check-in was easy enough on the 2nd floor. I had bought the breakfast package with it, and breakfast is now being served in the new Hydra restaurant which was pretty but absolutely freezing cold in early October. Breakfast was ok, not stellar. For $25 eggs and sausage, or $17 pancakes, I kind of expected stellar (we're not used to those prices in our city). Lovely hotel room aesthetically, but shower backed up so you were standing in a puddle. Watch out for the bed bases, too! They are sharp-cornered, dark (low visibility) and hard, so if you're not watching where you're walking (space between the beds & walls is very narrow)... I ended up taking a deep chunk of skin off my shin which will likely scar. And a I have a huge bruise. Bathroom lotions & shampoos etc were very nice. Beds were comfortable. Hotel location is great. We walked around downtown in both evening and daytime and felt very safe. A very vibrant downtown. Easy walking distance to Tim Horton's, pharmacy, restaurants, cruise ship pier and skytrain Waterfront station. Lindt chocolate store is in hotel, so that's dangerous!
Posted by PoodleMomma39, from Manitoba on 7 Oct. 2019
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Comment from Hotel Management
7 Oct. 2019
by Bonnie Li, Operations Manager
Thank you for your thorough feedback! We will review your comments about the restaurant and shower drainage with our team. We sincerely apologize for the issue you had with the bed frame. We are actively working on a solution to ensure that this does not happen again on your next visit. We are pleased you had an easy check-in experience, enjoyed our bathroom amenities and our location!
5 out of 5
We were pleasantly surprised with the warm welcome and the time each staff members take to ensure our stay was memorable. Highly recommend this hotel
Posted by a verified traveller on 10 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Bonnie Li, Operations Manager
We're thrilled to hear your enjoyed your stay with us and we're pleased you recommend us!
5 out of 5
Trendy hotel in the heart of downtown. Very nice decor, high quality bed linens. Overall, a comfortable stay.
Posted by Alla on 21 Dec. 2021
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5 out of 5
It was close to downtown and the services was great
Posted by a verified traveller on 21 Jan. 2020
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Comment from Hotel Management
23 Jan. 2020
by Bonnie Li, Operations Manager
We're thrilled you had a positive experience staying with us! Thank you!
5 out of 5
Posted by a verified traveller on 4 Oct. 2019
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Comment from Hotel Management
7 Oct. 2019
by Bonnie Li, Operations Manager
Thank you for leaving us a positive rating!
4 out of 5
The concierge service us excellent! The Hydra restaurant has full service and the food is delicious. Rooms are clean and the location is super close to the attractions.
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Bonnie Li, Operations Manager
Thank you for your wonderful review of your stay! We're thrilled you enjoyed so many aspects of our hotel.
5 out of 5
Posted by a verified traveller on 9 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Bonnie Li, Operations Manager
Thank you for your positive rating!
5 out of 5
The location is fantastic - close to dining, sight-seeing and the cruise terminal. The staff was terrific and the rooms were cute and very clean.
Posted by Tootsie on 6 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Bonnie Li, Operations Manager
Thank you very much! We're delighted you enjoyed your stay with us.
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, a library, and tour/ticket assistance are also featured at the business-friendly EXchange Hotel Vancouver. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4-star Vancouver hotel is smoke free.
Train station: Vancouver Waterfront Station (0.5 km / 0.3 mi)
Metro station: Granville Station (0.3 km / 0.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
EXchange Hotel Vancouver offers 202 air-conditioned accommodations with tablet computers and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Tablet
In-room dining (limited hours)
Smart television
Cable channels
Premium channels
Espresso maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board available
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.
Hydra Estiatorio - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for the amount of 1 night + taxes to guarantee your reservation 3 days prior to your arrival. Your payment card will not be charged until the day of check-out.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: CAD 25 per accommodation, per night
Only dogs and cats are allowed
Maximum 2 per room
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Debit cards not accepted
Staffed front desk
Security system
Credit card pre-authorization
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 25 and CAD 50 for adults, CAD 15 and CAD 30 for children (approximately)
Covered self parking fee: CAD 38 per day
Valet parking fee: CAD 48 per day
Pet fee: CAD 25 per accommodation, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
EXchange Hotel
EXchange Hotel
EXchange Vancouver
Hotel EXchange Hotel Vancouver Vancouver
Vancouver EXchange Hotel Vancouver Hotel
Hotel EXchange Hotel Vancouver
EXchange Hotel Vancouver Vancouver
EXchange
EXchange Hotel Vancouver Hotel
EXchange Hotel Vancouver Vancouver
EXchange Hotel Vancouver Hotel Vancouver
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
