For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At this Downtown Vancouver hotel, you'll be well placed to visit Granville Street and Harbour Centre, both within a 5-minute walk. Canada Place and Vancouver Convention Centre are also within half a mile (1 km).
Dining, fitness center
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. A coffee shop, luggage storage, and concierge services are also on offer.
Free Internet, tablet computers
Boasting tablet computers, the 202 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include free wired Internet, Netflix, and refrigerators.
from C$161
Boutique Queen Studio – Accommodates upto 2 people
EXchange Hotel Vancouver ratings based on 11 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for EXchange Hotel Vancouver
Everyone (8)Family (3)
4 out of 5
Check-in was easy enough on the 2nd floor. I had bought the breakfast package with it, and breakfast is now being served in the new Hydra restaurant which was pretty but absolutely freezing cold in early October. Breakfast was ok, not stellar. For $25 eggs and sausage, or $17 pancakes, I kind of expected stellar (we're not used to those prices in our city). Lovely hotel room aesthetically, but shower backed up so you were standing in a puddle. Watch out for the bed bases, too! They are sharp-cornered, dark (low visibility) and hard, so if you're not watching where you're walking (space between the beds & walls is very narrow)... I ended up taking a deep chunk of skin off my shin which will likely scar. And a I have a huge bruise. Bathroom lotions & shampoos etc were very nice. Beds were comfortable. Hotel location is great. We walked around downtown in both evening and daytime and felt very safe. A very vibrant downtown. Easy walking distance to Tim Horton's, pharmacy, restaurants, cruise ship pier and skytrain Waterfront station. Lindt chocolate store is in hotel, so that's dangerous!
Posted by PoodleMomma39, from Manitoba on 7 Oct. 2019
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Comment from Hotel Management
7 Oct. 2019
by Bonnie Li, Operations Manager
Thank you for your thorough feedback! We will review your comments about the restaurant and shower drainage with our team. We sincerely apologize for the issue you had with the bed frame. We are actively working on a solution to ensure that this does not happen again on your next visit. We are pleased you had an easy check-in experience, enjoyed our bathroom amenities and our location!
5 out of 5
We were pleasantly surprised with the warm welcome and the time each staff members take to ensure our stay was memorable. Highly recommend this hotel
Posted by a verified traveller on 10 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Bonnie Li, Operations Manager
We're thrilled to hear your enjoyed your stay with us and we're pleased you recommend us!
5 out of 5
Posted by a verified traveller on 4 Oct. 2019
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Comment from Hotel Management
7 Oct. 2019
by Bonnie Li, Operations Manager
Thank you for leaving us a positive rating!
4 out of 5
The concierge service us excellent! The Hydra restaurant has full service and the food is delicious. Rooms are clean and the location is super close to the attractions.
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Bonnie Li, Operations Manager
Thank you for your wonderful review of your stay! We're thrilled you enjoyed so many aspects of our hotel.
5 out of 5
Posted by a verified traveller on 9 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Bonnie Li, Operations Manager
Thank you for your positive rating!
5 out of 5
The location is fantastic - close to dining, sight-seeing and the cruise terminal. The staff was terrific and the rooms were cute and very clean.
Posted by Tootsie on 6 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by Bonnie Li, Operations Manager
Thank you very much! We're delighted you enjoyed your stay with us.
2 out of 5
Hidden costs around parking. 2 nights was an additional $100, that was not already considered. I would have stayed at one of the larger better hotels if i knew that they were going to cost the same with a FORCED valet parking cause no other parking is provided.
Posted by a verified traveller on 1 Jul. 2019
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Comment from Hotel Management
3 Jul. 2019
by Bonnie Li, Operations Manager
Thank you for your feedback. We would like to assure you that our valet parking rate is very comparable to the hotels' in the area. It does include unlimited in-and-out privilege with 24 hour security. On the day of departure, you are also welcome to leave the car with us while you shop and sightsee without extra charges. Valet parking charges are displayed on our website.
5 out of 5
Posted by a verified traveller on 10 Jun. 2019
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Comment from Hotel Management
10 Jun. 2019
by Bonnie Li, Operations Manager
Thank you for your positive rating!
5 out of 5
Posted by a verified traveller on 28 Mar. 2019
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Comment from Hotel Management
3 Apr. 2019
by Bonnie Li, Operations Manager
Thank you for your positive review!
5 out of 5
Great staff, nice continental breakfast. New hotel so very clean
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly EXchange Hotel Vancouver. For a fee, parking is available. You'll have access to the health club at a partner property. This 4-star Vancouver hotel is smoke free.
202 guestrooms or units
Dining venue
Bar or lounge
Coffee shop
1 conference room
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: Vancouver Waterfront Station (0.8 km / 0.5 mi)
Metro station: Granville Station (0.3 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
EXchange Hotel Vancouver offers 202 air-conditioned accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is offered daily and irons/ironing boards can be requested.
Minibar
Tablet
Flat-screen television
Cable channels
Premium channels
Netflix
Refrigerator
Coffee maker
Luxury bedding
Down blanket
Shower
Housekeeping (daily)
Safe
Designer toiletries
Iron and ironing board available
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
Hydra Estiatorio - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Hydra Cafe - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Open select days.
Bar Hydra - This tapas bar specializes in Mediterranean cuisine and serves light fare only. Open daily.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Special check-in instructions:
This property's restaurant and coffee/wine bar will not be open until the end of October, 2018. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property will place a credit card authorization for the amount of 1 night + taxes to guarantee your reservation 3 days prior to your arrival. Your payment card will not be charged until the day of check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets: CAD 25 per pet, per night
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
UnionPay
No rollaway/extra beds available
No cribs (infant beds) available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Valet parking fee: CAD 48 per night
Pet fee: CAD 25 per pet, per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
EXchange Hotel
EXchange Hotel
EXchange Vancouver
Hotel EXchange Hotel Vancouver Vancouver
Vancouver EXchange Hotel Vancouver Hotel
Hotel EXchange Hotel Vancouver
EXchange Hotel Vancouver Vancouver
EXchange
EXchange Hotel Vancouver Hotel
EXchange Hotel Vancouver Vancouver
EXchange Hotel Vancouver Hotel Vancouver
You should know
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
