Book Cheap Hotels in Zippers

Upon arrival all I wanted to do was go to my room and freshen up after a day of traveling and I got held up in the lobby by a very persistent VIP Rep trying to talk me into a breakfast timeshare presentation. I politely refused several times and finally became annoyed and abruptly dismissed me. Then I had to wait 10min for someone who could show me where my room was. Suggestion: Provide a map of the resort for your guests!!! I asked for one but they did not have. My suite in the Altitude building was spacious but the furniture was old and worn. Slippers were provided but the first pair I tried were soaking wet inside. Luckily there was a second pair which were clean and dry. The towels were old and rough. My suite had a kitchenette but I soon discovered it was crawling with little ants. The second day I requested more coffee pods for the keurig in my room. After my second request I received a call back saying they ran out and I was told to call room service to get coffee. The room service booklet stated there would be a charge of 160 (pesos I assume) for each room service request. I could not get a clear answer if my all inclusive package included room service or not so I hope I don’t find a charge to my credit card because they ran out of coffee pods. Staying in the Altitude suite apparently included special amenities but they were never explained nor was literature provided. The resort staff were friendly but I found I had to search them out.

Staff is great and great views! Best deal in Cabo for sure

Pros: -lovely, super clean rooms. Even our “garden view” room had a view of the ocean from the patio -beautiful salt water pools with fantastic ocean views -solid poolside service -onsite surf shop -outdoor ping pong! -the surf recovery massage at the on-site spa -good restaurant Cons: -the service at the restaurant was a bit inconsistent -great beach for surfers, not very swimmer friendly