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HS HOTSSON Hotel Acapulco

3.5 star property
3.5-star beachfront hotel near Condesa Beach

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Photo gallery for HS HOTSSON Hotel Acapulco

Poolside bar
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Living room
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(66 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.2 out of 10
Very good
(71 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • Bay view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

  • Bay view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 233 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

Family Villa | Private kitchen

Family Villa

  • 177 sq m
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

About the area

Acapulco

On the beach.Within a 10-minute walk of this Costera Acapulco hotel, you'll find Diana the Huntress and Condesa Beach. Parque Papagayo and Papagayo Beach are also within 2 miles (3 km).

What's nearby

  • Diana Galleries Mall - 3 min walk - 0.3 km
  • Diana the Huntress - 7 min walk - 0.6 km
  • Condesa Beach - 7 min walk - 0.6 km
  • Parque Papagayo - 12 min walk - 1.0 km
  • Papagayo Beach - 15 min walk - 1.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Nude at the Beach - ‬6 min walk
  • ‪Mercado El Pueblito - ‬3 min walk
  • ‪Las gaviotas - ‬4 min walk

About this property

HS HOTSSON Hotel Acapulco

3.5-star beachfront hotel near Condesa Beach
Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

HS HOTSSON Hotel Acapulco offers its guests 4 outdoor swimming pools and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. Event space at this hotel measures 9483 square feet (881 square meters) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly HS HOTSSON Hotel Acapulco. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 506 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 9483 sq ft of conference space
  • 881 sq m of conference space
  • Built in 1982
  • Deli
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite valet and self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HS HOTSSON Hotel Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Outside food and drink are not permitted on the premises.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1015 reviews
Rating 8 - Good. 249 out of 1015 reviews
Rating 6 - Okay. 95 out of 1015 reviews
Rating 4 - Poor. 51 out of 1015 reviews
Rating 2 - Terrible. 40 out of 1015 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

ALBERTO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
AC WAS NOT ENOUGH FOR THE ROOM
Stayed 2 nights in Jan 2026

8/10 Good

Tonantzin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Buena vista muy buen area para caminar cerca de la plaza
Stayed 4 nights in Dec 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción en Acapulco. El hotel muy limpio, gran servicio, muy buena comida.
Stayed 4 nights in Dec 2025

4/10 Poor

Juan

Stayed 1 night in Dec 2025

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was amazing! The room was clean. Staff was very friendly and helpful. We enjoyed our stay!
Stayed 3 nights in Nov 2025

6/10 Okay

Jackeline

Stayed 2 nights in Nov 2025

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean.
Stayed 4 nights in Nov 2025

8/10 Good

Christian M

Business traveller
Liked: Cleanliness, staff & service
Staffing
Stayed 3 nights in Nov 2025

10/10 Excellent

edna estefania

Stayed 1 night in Nov 2025

10/10 Excellent

Karen Elizabeth

Stayed 1 night in Nov 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities
El staff te trataba terrible, el hotel estaba llenisimo las albercas se veían turbias. En las albercas habia una señorita con unas bocinas gigantes gritando y “haciendo fiesta” lo cual hizo de nuestra estacia un disturbio lejos de un descanso. Si quieres descansar definitivamente no sería en este hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Soraya Yuridia

Liked: Cleanliness, amenities
I was delighted with my stay at the Hotsson hotel. The place was spotless and the housekeeper made sure it stayed that way during my stay. I loved the customer service from everyone in the hotel, from the front desk the restaurant, the bartenders, and all the security personnel around the hotel. I will definitely go back for my next vacation.
Stayed 3 nights in Nov 2025

6/10 Okay

Sean, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is decent. Spacious room, comfortable bed and really nice view. The pool area is nice, as is the beach. While some staff (like the valet and pool guys) were friendly with great service, I can't say the same for the front desk and secuity staff. We had a very unpleasant experience too long to describe here after arriving back to the property early in the morning from a concert. I will point out we were completely sober and not unruly. The front desk and security were very unprofessional and we were treated badly and with undue suspicion of not really being guests. Security wouldn't even let my wife use a nearby bathroom while we tried to sort out the issue with them and she was in extreme discomfort needing the restroom. We also had a staff member barge into our room on the scond night after only one quick knock. They entered before we could even acknowledge that we were in the room, and we were in bed and not clothed. Not so much as an apology as the staff member quickly exited when they realized we were there. I'm still not even sure why they were entering the room in the first place as the room had been cleaned earlier and we reported no issue in need of service. We were also never acknowledged as VIP expedia and were not given our welcome perk. The wifi also was super slow and at times completely gone. The hotel could definitely train staff better, starting with common courtesy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location nice everything it's close by. The view Awesome! everything was was nice, room service nice, no complains. Would I stay again yes definitely.
Stayed 3 nights in Oct 2025

10/10 Excellent

Miguel Altamirano, Menifee

Liked: Cleanliness, property conditions & facilities
La atención al cliente es excelente y el hotel está muy cercas de todo y muy limpio el das uno muy bueno
Stayed 7 nights in Nov 2025

10/10 Excellent

María

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
As always, friendly warm welcome service, clean rooms, easy access to the beach, excellent breakfast buffet!
Stayed 2 nights in Aug 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, amenities
Me encanta este hotel , esta vez estuvimos en una villa y todo fue excelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

Kimberly, Lawndale

Stayed 3 nights in Oct 2025

10/10 Excellent

Valeria

Travelled with partner
Liked: Amenities
Excellent service great food. Gladly will come back again!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time here
Stayed 4 nights in Sep 2025

8/10 Good

Luis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Public area by elevator and pool dirty
Stayed 2 nights in Sep 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public areas need deep cleaning
Stayed 1 night in Sep 2025

4/10 Poor

Michel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No me gustó el hecho de que reportamos una situación de demasiado ruido en una habitación vecina y tuvimos que reportar 3 veces la situación y aún así no se pudo resolver y fueron 3 noches con demasiado ruido y también en las mañanas
Stayed 3 nights in Sep 2025