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Hotel Cartagena Premium

3.5 star property
3.5-star hotel near Cartagena de Indias Convention Center

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Photo gallery for Hotel Cartagena Premium

Outdoor pool, pool umbrellas, sun loungers
Standard Quadruple Room
Exterior
Interior entrance
Outdoor pool, pool umbrellas, sun loungers

Reviews

5.2 out of 10

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Bocagrande Av. San Martín #11-113, Frente a la Base Naval, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪2 min walk‬
  • Clock Tower
    ‪3 min drive‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Single Room

Minibar, in-room safe, free WiFi, bed sheets

Single Room

  • 21 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • 45 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

  • 21 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 31 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

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About the area

Cartagena

Bocagrande stay.A stay at this Bocagrande hotel places you steps from Plaza Bocagrande Commercial Center and within a 5-minute walk of Bocagrande Beach. Also, Hospital Naval de Cartagena is within half a mile (1 km) and Malecón Bahía de las Ánimas is within 2 miles (3 km).

What's nearby

  • Bocagrande Beach - 2 min walk - 0.2 km
  • Walls of Cartagena - 2 min drive - 1.4 km
  • Clock Tower - 3 min drive - 1.4 km
  • Cartagena de Indias Convention Center - 4 min drive - 1.7 km
  • Castillo Grande Beach - 4 min drive - 2.4 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 11 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Crepes & Waffles - ‬7 min walk
  • ‪Morena Marisqueria - ‬8 min walk
  • ‪51 Sky Bar - ‬3 min walk
  • ‪Edificio Seguros Bolivar - ‬8 min walk

About this property

Hotel Cartagena Premium

3.5-star hotel near Cartagena de Indias Convention Center
Hotel Cartagena Premium offers its guests an outdoor pool, a hot tub, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and meeting rooms are available. A rooftop terrace, tour/ticket assistance, and a picnic area are also featured at Hotel Cartagena Premium. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 22 levels
  • Meeting rooms
  • 195 sq m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Cartagena Premium offers 140 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: COP 12,000 for adults and COP 12,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cartagena Premium

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 12000 for adults and COP 12000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Premium
Cartagena Premium Hotel
Hotel Cartagena Premium
Hotel Premium Cartagena
Hotel Cartagena Premium Hotel
Hotel Cartagena Premium Cartagena
Hotel Cartagena Premium Hotel Cartagena

Hotel Cartagena Premium Reviews

Reviews

5.2
Rating 10 - Excellent. 22 out of 247 reviews
Rating 8 - Good. 39 out of 247 reviews
Rating 6 - Okay. 60 out of 247 reviews
Rating 4 - Poor. 55 out of 247 reviews
Rating 2 - Terrible. 71 out of 247 reviews

5.6/10

Cleanliness

5.6/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Claudia

Travelled with group
Liked: Cleanliness
The pictures on the website does not reflect how uncomfortable are the rooms, particularly the bed and bedlining. The breakfast was not only poor and limited but also the bread had mold spores.
Stayed 1 night in Jul 2023

6/10 Okay

JAIRO

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Arthur

Business traveller
Great staff and food was excellent
Stayed 3 nights in Jun 2023

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) We rented two rooms. When we checked in, one room we and maintaince could not get in. The other had black mold in the bathroom. We got two new rooms 2) Second set of rooms, both had black mold. We pointed this out to the staff, who refused to refund our money for the stay, so we could go someplace reasonable. 3) When checking out, I found $ 660 had been STOLEN from me and my wifes clothing left in the room by the cleaning staff, as well as her headphones. We reported this to the company. No action was taken. Note: I have NEVER left a negative review like this before. I am very flexible. This is just impossibly bad.
Stayed 5 nights in Mar 2023

6/10 Okay

Edgardo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Run down, beds are hard, bathroom is in bad condition, front desk slow
Stayed 1 night in Jun 2022

4/10 Poor

Yorlete

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Oswaldo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

2/10 Terrible

william

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

2/10 Terrible

Mario

Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel ever stay away
Stayed 10 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

2/10 Terrible

walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like anything about the property it was old and needed a lot of work and renovation s terrible service .the a.c systems were old and didnt work had to switch rooms twice because of that.maid service was terrible they wouldnt give you clean towels hen asked an essential thing.i give this property a bad review would not recommend it to anyone.
Stayed 7 nights in Mar 2022

6/10 Okay

Heriberto

The place was okay I was expecting something else though the customer service was a little bit off and that's why I left after 3 days there
Stayed 7 nights in Mar 2022

4/10 Poor

abdelhay

Stayed 2 nights in Sep 2021

4/10 Poor

Peter, Toronto

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing. I couldn't even bring a friend over for a few drinks together. The hotel wanted me to pay one night for my friend, who was just staying for a few hours.
Stayed 7 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing in that hotel was likeable it was extremely disappointing in fact my 4 day stay was Ruined because of the hotel you couldn’t even sit in the bathroom. It’s not a hotel it’s worst then motel only good thing was Ac worked well
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was very hard uncomfortable. Shower, sink and Bedroom in the same room. The hotel rating should be one start.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff,cleanlyness and excellent location. Food was good. The building a b8t old but the staff at the hotel were amazing and location is excelllent.
Stayed 4 nights in Mar 2019

2/10 Terrible

Denise, Florida

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this place, staff is rude, bes is made of concrete, my mom had cockroaches in ther room then they came to exterminate them and left a bad odor that they had to open the window. Bathroom was horrible and the room service came to ask for towels even with the do not disturb sign. One night the room almost didn't open and you can hear the next room shower. I tried to cancel my stay but Raphael offered 2 others hotels that were worst. I ended up leaving one day before and losing my money.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Needs to be updated. Too old lookind, bad air conditioner
Stayed 4 nights in Jun 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

dirty Hotel

rock hard bed,because the base is concrete.the buffet is a joke,recycled chicken for 3 days.poor selection of food and was terrable .the bathroom was unreal,the toilet area is so small that when i used it, my knee was against the wall.cockroaches at the buffet,and in my room.DON,T GO HERE.
Stayed 14 nights in Feb 2018

2/10 Terrible

JD, Barranquilla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel close to the beach

The check in was too slow, we have to wait in a line for more than 10 minutes. Only one member for the holidays. The room wasn’t cleaned for the 2 nights.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disastrous stay

Terrible experience, room, bed, shower were all terrible. The balcony door was held with a screw, the wind would blow it open, TV didn’t work, no cable or basic channel; no WiFi; shower curtain was small; bathroom floor would get soaked from shower. Hotel should be 1 Star not 3 stars. What a shame becaus the location is very central.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there. It clouded our whole vacation, because it is a very dirty place. They don't clean the room. And they treat you very poorly all over. Plus they made us pay more at our arrival.
Stayed 7 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms dirty. Everything inside broken... staff is good though!!!