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Tsai Hotel and Residences

3.0 star property
3-star hotel near SM City Cebu

Choose dates to view prices

Photo gallery for Tsai Hotel and Residences

Hallway
Hallway
Reception
Queen Room with Balcony
Suite | Balcony view

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
11 Wilson St., Lahug, Cebu City, 6000
  • Place, Waterfront Cebu City Casino
    ‪15 min walk‬
  • Place, Ayala Center
    ‪4 min drive‬
  • Place, SM City Cebu
    ‪4 min drive‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Triple Room

1 bedroom, desk, blackout drapes, rollaway beds

Standard Triple Room

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Room with Balcony

1 bedroom, desk, blackout drapes, rollaway beds

Queen Room with Balcony

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

  • 36 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room

1 bedroom, desk, blackout drapes, rollaway beds

Basic Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

About the area

Cebu City

Lahug stay.With a stay at this Lahug hotel, you'll be within half a mile (1 km) of Cebu IT Park and 2 miles (3 km) of Waterfront Cebu City Casino. Ayala Malls Central Bloc and Sugbo Mercado are also within 2 miles (3 km).

What's nearby

  • Ayala Malls Central Bloc - 10 min walk - 0.9 km
  • Waterfront Cebu City Casino - 15 min walk - 1.3 km
  • Ayala Center - 4 min drive - 2.6 km
  • SM City Cebu - 4 min drive - 3.3 km
  • Osmeña Fountain Circle - 5 min drive - 3.0 km

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 41 min drive

Restaurants

  • ‪Ding Qua Qua Dimsum House - ‬2 min walk
  • ‪Fung's Noodle House - ‬2 min walk
  • ‪Pamahaw Café - ‬1 min walk
  • ‪G-Spot - ‬4 min walk
  • ‪Andok's - ‬2 min walk

About this property

Tsai Hotel and Residences

3-star hotel near SM City Cebu
There are 2 restaurants and 2 coffee shops/cafes on site. Public spaces have free WiFi. Tsai Hotel and Residences also features a terrace, concierge services, and 24-hour room service. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Cebu City hotel.

  • 1 building
  • 70 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 coffee shops
  • Built in 2013
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Smoking in designated areas
Tsai Hotel and Residences offers 70 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Similar properties

Exterior

Yello Hotel Cebu powered by Cocotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 68 reviews
The price is CA $34
CA $45 total
includes taxes & fees
Oct 1 - Oct 2
Yello Hotel Cebu powered by Cocotel

Property amenities

Family friendly

  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tsai Hotel and Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1000 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: PHP 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel Residences
Tsai And Residences Cebu City
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Cebu City
Tsai Hotel and Residences Hotel Cebu City

Reviews

Tsai Hotel and Residences Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 68 out of 218 reviews
Rating 8 - Good. 94 out of 218 reviews
Rating 6 - Okay. 31 out of 218 reviews
Rating 4 - Poor. 16 out of 218 reviews
Rating 2 - Terrible. 9 out of 218 reviews

Reviews

6/10 Okay

Sheena Joy

Business traveller, Travelled with group
Liked: Staff & service
I like that it’s convenient, transportation is easy in the area as well. I didn’t really like the amenities especially the bathroom, shower area water flow is not separated so it tends to flood.
Stayed 3 nights in May 2025

10/10 Excellent

Hanah Gail

Stayed 2 nights in Feb 2025

8/10 Good

Sheena Joy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Sven Jonas

Liked: Staff & service

Value for money

Value for money but not in the best neighborhood. Safe but dirty.
Stayed 3 nights in Oct 2024

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Stayed 3 nights in Aug 2024

8/10 Good

Cielo

Stayed 3 nights in Jun 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. No hot water!
Stayed 4 nights in Jun 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

DAVID, Charleston

Travelled with partner
Liked: Cleanliness, staff & service
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
Stayed 1 night in May 2024

6/10 Okay

Marya

Travelled with family

Little disappointed with loud construction sounds.

Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Never Recommend

Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Stayed 1 night in Mar 2024

8/10 Good

Maria Fe

Stayed 2 nights in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Benjie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stevo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlyl staff
Stayed 5 nights in Nov 2023

10/10 Excellent

ROMEO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheapest

cheapest and clean
Stayed 3 nights in Oct 2023

10/10 Excellent

Danine

Stayed 5 nights in May 2023

2/10 Terrible

Mathias Stephan

Business traveller
Disliked: Cleanliness, staff & service, amenities
There was absolutely nothing to like.
Stayed 10 nights in Mar 2023

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
staff are good but can’t sleep the whole night dogs are barking.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher Ryan, NEW BOSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 26 nights in Feb 2023

2/10 Terrible

anil

Disliked: Cleanliness, amenities, property conditions & facilities
The Pictures are completely misleading. Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.
Stayed 3 nights in Jan 2023

10/10 Excellent

Tormod

Stayed 1 night in Dec 2022

6/10 Okay

Hapfy

Business traveller
Liked: Cleanliness, staff & service
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Stayed 1 night in Dec 2022

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near & convenient to all restaurant
Stayed 3 nights in Oct 2022

8/10 Good

Anthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location. The room was good but the bathroom is too small.
Stayed 2 nights in Sep 2022