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Shangri-La Dubai

5.0 star property
Family-friendly 5-star hotel near Dubai Mall

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Photo gallery for Shangri-La Dubai

Poolside bar
Creator video - submitted by lana__creator
Picture-Perfect Room | View from room
Interior entrance
Outdoor banquet area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Dubai Aquarium & Underwater Zoo
    ‪17 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(58 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(22 reviews)
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

9.8 out of 10
Exceptional
(6 reviews)
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(15 reviews)
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Twin Beds

  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(12 reviews)
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

City center retreat .Your stay at this Trade Center hotel places you within 2 miles (3 km) of Dubai Mall and Burj Khalifa. City Walk and Coca-Cola Arena are also within 2 miles (3 km).

What's nearby

  • City Walk - 11 min walk - 0.9 km
  • Emaar Square - 14 min walk - 1.2 km
  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 19 min drive

Restaurants

  • ‪Al Safadi - ‬14 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • ‪Zaatar W Zeit - ‬1 min walk
  • ‪Jones The Grocer - ‬16 min walk
  • ‪Bentoya - ‬13 min walk

About this property

Shangri-La Dubai

Family-friendly 5-star hotel near Dubai Mall
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 5 dining venues
  • Meeting rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (43 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1318 out of 1552 reviews
Rating 8 - Good. 143 out of 1552 reviews
Rating 6 - Okay. 50 out of 1552 reviews
Rating 4 - Poor. 19 out of 1552 reviews
Rating 2 - Terrible. 22 out of 1552 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shakiyah

Liked: Cleanliness, staff & service
Love the staff & hotel, rooms were large & beautiful.
Stayed 1 night in Sep 2025

10/10 Excellent

Shastra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 6 nights in Sep 2025

10/10 Excellent

Balwant Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Rama Toghiani

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great area ans very old and dirty
Stayed 5 nights in Sep 2025

4/10 Poor

Rama Toghiani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old building and not very convenient area
Stayed 1 night in Sep 2025

10/10 Excellent

Mary, Purley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived in Shangri-La Dubai it was such a friendly welcoming atmosphere. Our one bedroom suite gave us spectacular sunset views but was quiet and very comfortable. The beds were wonderfully soft and after a day of sightseeing / shopping it was the most relaxing place to come back to. I would definitely recommend booking the Horizon Lounge package as it was absolutely worth it - the entire Horizon Club team went above and beyond to make our stay special and a big extra thank you should out goes to Erika, Janeth and Kloderam!!! Pools were great, the access to the indoor pool was amazing - we went at night and the lights made it more serene. Hotel choice of food was amazing and every meal felt like a treat. We took advantage of the shuttle bus to Dubai Mall which was great in the heat although taxis do arrive within minutes and you are central to all places. For unbeatable views, comfort, great dining and genuinely warm service in th heart of Dubai - Shangri-La delivers!! Thank you am sure we will be visiting again
Stayed 3 nights in Sep 2025

10/10 Excellent

Bikram

Stayed 3 nights in Sep 2025

10/10 Excellent

JEFFERY, sandersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 9 nights in Sep 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent and the staff was so friendly and amazing. I will definitely be staying at this hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 5 nights in Sep 2025

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around experience. There is easy access to public transit and lots of affordable food options.
Stayed 5 nights in Sep 2025

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities
Stayed 1 night in Sep 2025

6/10 Okay

Adam

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I wanted to change my travel plans due to circumstances beyond my control and asked the hotel if they would consider allowing me to check out a day early with a refund for the last night. I understand the booking was non-refundable, but I also know that many hotels use their discretion in these situations and are willing to be flexible. Unfortunately, that was not the case here. I spoke to several staff members, but none were willing to accommodate or even show much understanding. The response felt rigid and unhelpful, which was disappointing. In addition, the beds were extremely stiff and uncomfortable, which made it hard to get a good night’s sleep and negatively impacted my stay overall. While I understand policies are in place for a reason, a little empathy and flexibility would have gone a long way. Ultimately I stayed that one last night.
Stayed 4 nights in Sep 2025

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Stayed 1 night in Aug 2025

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

We had a fabulous stay. The Horizon lounge was excellent, drinks, food & service all wonderful. Rooms & bathrooms are showing their age a little but well maintained. Surprised that the coffee in the room was instant but it was little effort to pop to the lounge for a decent cup.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ruchita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri‑La Dubai is a strong choice if you want a luxury stay in a great location, good food, and strong service. I commend them for the exceptional hospitality and service during my recent stay creating a truly memorable experience.The warm welcome, attentive staff and impeccable facilities made my stay both comfortable and enjoyable…everything reflected the high standards the Shangri-La name is known for.
Stayed 6 nights in Sep 2025

10/10 Excellent

Shyamala

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Aug 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, service was excellent!
Stayed 3 nights in Sep 2025

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Jul 2025

10/10 Excellent

Hitz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel located in downtown Dubai , close to Dubai Mall and Burj Khalifa . Friendly staff and good amenities.
Stayed 4 nights in Jun 2025

10/10 Excellent

lutharsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service overall.
Stayed 2 nights in Sep 2025

10/10 Excellent

MONICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff, the best, all the employees they have, specially Khodarahm at the entrance,he always was super Happy, and at the club level, zeynep, was super nice,the sane Karim, Janet, in general, was a wonderful experience, we will be back
Stayed 5 nights in Aug 2025

10/10 Excellent

stevie, Baltimore

Stayed 5 nights in May 2025