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Waterfront Hotel Downtown Burlington

3.0 star property
Enjoy the indoor pool at this eco-certified Burlington hotel

Choose dates to view prices

Photo gallery for Waterfront Hotel Downtown Burlington

Lunch and dinner served
Interior
Breakfast area
Fireplace
Superior Room, 2 Queen Beds (Park View)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Room service
  • Bar
  • Gym

Explore the area

View in a map
2020 Lakeshore Road, Burlington, ON, L7R4G8
  • Spencer Smith Lakefront Park
    ‪1 min walk‬
  • Burlington City Hall
    ‪3 min walk‬
  • Burlington Art Centre
    ‪6 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (City View)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds (City View)

8.6 out of 10
Excellent
(48 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

8.4 out of 10
Very good
(145 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

8.6 out of 10
Excellent
(104 reviews)
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (City View)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed (City View)

8.6 out of 10
Excellent
(50 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Burlington

In Burlington .Within a 5-minute walk of this Burlington hotel, you'll find Lake Ontario and Spencer Smith Lakefront Park. Burlington City Hall and Burlington Art Centre are also within half a mile (1 km).

What's nearby

  • Spencer Smith Lakefront Park - 1 min walk - 0.0 km
  • Burlington City Hall - 3 min walk - 0.3 km
  • Burlington Art Centre - 6 min walk - 0.6 km
  • TD Coliseum - 16 min drive - 18.3 km
  • McMaster University - 17 min drive - 19.7 km

Getting around

  • Burlington Station - 7 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 39 min drive

Restaurants

  • ‪Pepperwood Bistro - ‬1 min walk
  • ‪The Poacher - ‬5 min walk
  • ‪Pizzaiolo - ‬1 min walk
  • ‪I Love Gelato - ‬1 min walk
  • ‪Dickens Pub - ‬3 min walk

About this property

Waterfront Hotel Downtown Burlington

Enjoy the indoor pool at this eco-certified Burlington hotel
Waterfront Hotel Downtown Burlington offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 5005 square feet (465 square meters) and includes conference space. The eco-certified Waterfront Hotel Downtown Burlington also features multilingual staff, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

  • 1 building
  • 129 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 5005 sq ft of conference space
  • 465 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Burlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Croatian, English, Hindi, Portuguese, Romanian, Spanish, Ukrainian

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Exterior

Best Western Plus Burlington Inn & Suites

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $144
CA $169 total
includes taxes & fees
Aug 10 - Aug 11
Best Western Plus Burlington Inn & Suites

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 22 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CAD 22.00 per day (in/out privileges)
  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Burlington Downtown Hotel
Burlington Downtown Waterfront
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington
Waterfront Hotel Downtown Burlington Ontario
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington Hotel
Waterfront Hotel Downtown Burlington Burlington
Waterfront Hotel Downtown Burlington Hotel Burlington

Waterfront Hotel Downtown Burlington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1263 out of 2359 reviews
Rating 8 - Good. 574 out of 2359 reviews
Rating 6 - Okay. 294 out of 2359 reviews
Rating 4 - Poor. 115 out of 2359 reviews
Rating 2 - Terrible. 113 out of 2359 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

CHRIS, Twinsburg

Disliked: Cleanliness, property conditions & facilities
Lousy parking
Stayed 1 night in Jul 2025

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is accessible to dining, waterfront pier and main events happening in Burlington. Would recommend this hotel 100%
Waterfront boardwalk
Car show Burlington one block from hotel
Picture from pier
Picture from pier
Stayed 8 nights in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Stayed 2 nights in Apr 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Stay out of the deep end

Hitel is very nice. Clean. Comfy. Pool is advertised as heated, but was completly ice cold. No hottub but signs stated there once was.
Stayed 1 night in May 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly rooms are clean and comfortable
Stayed 1 night in May 2025

8/10 Good

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of the cherry trees currently in bloom.
Stayed 1 night in May 2025

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place beautiful boardwalk great to walk. Love the restaurants that are walkable across street amazing place great breakfast and service
Stayed 1 night in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 2 nights in Apr 2025

6/10 Okay

herschel

Liked: Cleanliness
Bathroom needs update the tub is old and really useless unless you are a small child
Stayed 1 night in May 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Stayed 1 night in Apr 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Mohamad

Everything was organized and clean room.
Stayed 2 nights in May 2025

10/10 Excellent

Barbara-An

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great price for a waterfront hotel! Clean facilities, great customer service. Pool’s a perfect size - perhaps extending pool hours would be amazing (maybe 0600-2200h), otherwise great experience!
Stayed 1 night in May 2025

10/10 Excellent

Francesca

Stayed 1 night in May 2025

10/10 Excellent

Cara

Stayed 1 night in Apr 2025

10/10 Excellent

Saurabh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in May 2025

2/10 Terrible

Tareq

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 5 rooms for a wedding. 2 of the rooms had to be cancelled due to excessive amount of bugs, beatles and spiders. Was offered free parking upon checking in but the manager who is absolutely incompetent gave my mother a hard time upon checking out and removed the free parking and insisted on charging us all for it stating the person didn’t have the authority to do so. I called the front desk to speak with her and she cut the call short. went down only for another worker to remove the parking fee but 3 of the rooms but couldn’t remove the parking for my mother since she was already charged for it (she left early morning we checked out late). So the manager is simply the biggest problem this hotel has and of course cleanliness.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling to Burlington, this is the property to stay it. It is located on the shores of Lake Ontario, with a boardwalk and beach just steps from the hotel. Surrounded by restaurants, shops, transportation and activities.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

Nice views, poor hotel

The rooms had no drawers to put anything away. Have to live out of your suitcase. Not enough staff to properly clean the rooms during busy times.
Stayed 1 night in Apr 2025

2/10 Terrible

Meghan

Stayed 1 night in Apr 2025