We recently stayed at Mimaru Kyoto Station and it was one of our most pleasant experiences while vacationing in a foreign country. While the hotel room itself was great, the highlight was the high quality staff at Mimaru. We had the pleasure of interfacing with several staff but want to specifically recognize Yuko, Maya, Anh and Mac for helping us make our visit to Kyoto memorable. They provided us with recommendations on places to seein Kyoto, restaurants, shopping and transportation options to make the visit easy. All staffers were fluent in English which was a big help. We spent 2 days at Yumotokan in Otsu and because they were unable to communicate in English, the Mimaru Staff helped us by talking to the Yumotokan staff. Our appreciation for the Mimaru staff increased significantly when we moved to Tokyu Stay in Tokyo where unfortunately, the staff neither could help with any tourism information, nor could they communicate in English. Additionally, Tommaso from Mimaru Kyoto helped us understand how New Years Eve was celebrated in Tokyo.
2024 started with unfortunate incidents in Japan with the earthquake in the Kanazawa area and the plane accident. We were scheduled to visit Kanazawa right after the earthquake hit and it was very gracious on Maya's part to check on us to make sure that we were safe. This was well after we had checked out of Mimaru and this gesture is testament to the nature of the Mimaru staff. We will recommend Mimaru Kyoto Station to all our friends.