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The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott

4.0 star property
4-star hotel near Kawaramachi Street

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Photo gallery for The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott

Desk, laptop workspace, iron/ironing board, free cribs/infant beds
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Exterior
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Bar

Explore the area

View in a map
341 Shimizucho, Nakagyo Ward, Kyoto
  • Place, Kawaramachi Street
    ‪1 min walk‬
  • Place, Kiyamachi Street
    ‪3 min walk‬
  • Place, Nishiki Market
    ‪15 min walk‬
  • Airport, Osaka (ITM-Itami)
    ‪62 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Bathtub, Corner

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 2 Twin Beds, Bathtub, Corner

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed, Bathtub

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Bathtub

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Superior Room, 2 Twin Beds, Bathtub

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the area

Kyoto

Central Kyoto getaway .With a stay at this Downtown Kyoto hotel, you'll be within half a mile (1 km) of Kawaramachi Street and 2 miles (3 km) of Nishiki Market. Kyoto Imperial Palace and Kyoto University are also within 2 miles (3 km).

What's nearby

  • Kawaramachi Street - 1 min walk - 0.1 km
  • Kiyamachi Street - 3 min walk - 0.3 km
  • Pontocho Alley - 9 min walk - 0.8 km
  • Nishiki Market - 15 min walk - 1.3 km
  • Kyoto Imperial Palace - 15 min walk - 1.3 km

Getting around

  • Shiyakusho-mae Station - 5 min walk
  • Jingu-marutamachi Station - 7 min walk
  • Itami Airport (ITM) - 67 min drive

Restaurants

  • ‪Chapter The Grill - ‬1 min walk
  • ‪一保堂茶舗 - ‬2 min walk
  • ‪カヌレ - ‬2 min walk
  • ‪La Locanda/The Bar - ‬3 min walk
  • ‪たけむら - ‬2 min walk

About this property

The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott

4-star hotel near Kawaramachi Street
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, a library, and a vending machine are also featured at The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott.

Smoking is allowed in designated areas at this 4-star Kyoto hotel.

  • 203 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Library
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott offers 203 air-conditioned accommodations with coffee/tea makers and slippers. Accommodations offer separate sitting areas. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided daily.

Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 6:00 AM to midnight.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,880 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Books
  • Evening entertainment
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 4000.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3880 per person
  • Rollaway bed fee: JPY 4000.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

The Chapter Kyoto a Tribute Portfolio Hotel
The Chapter Kyoto a Tribute Portfolio™ Hotel
Hiyori Chapter Kyoto a Tribute Portfolio Hotel
Hiyori Chapter Kyoto a Tribute Portfolio™ Hotel
The Chapter Kyoto, a Tribute Portfolio™ Hotel Hotel
The Chapter Kyoto, a Tribute Portfolio™ Hotel Kyoto
The Chapter Kyoto, a Tribute Portfolio™ Hotel Hotel Kyoto

The Chapter Kyoto, a Tribute Portfolio Hotel by Marriott Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 28 reviews
Rating 8 - Good. 6 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 2 out of 28 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Trevor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was unable to use the hot spring because their no tattoo policy that was the only downside to my stay everything else was perfect
Stayed 3 nights in Nov 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
Comfy stay and well run hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

Ellen

Stayed 3 nights in Oct 2025

10/10 Excellent

Tania

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities
amazing staff, very helpful
Stayed 3 nights in Oct 2025

8/10 Good

Vince

Stayed 2 nights in Oct 2025

10/10 Excellent

Olivia

Stayed 1 night in Jun 2025

10/10 Excellent

Valerie

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Porson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with great staff. Love the mix of traditional modern hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Shaneka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

This hotel is lovely. It is close enough to beat stores and transportation.
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel, Chihuahua

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Value for your Money, breakfast bot included
Stayed 3 nights in Feb 2025

10/10 Excellent

Jiangyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are super friendly and the breakfast is quite good.
Stayed 5 nights in Feb 2025

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is right in the middle of downtown kyoto. It was about a 10 minute walk from most shopping and dining areas and a 2 minute walk to both the bus and metro stations for easy access to the tourist sites. No bell services outside but once checked in, the counter staff was more than happy to help with luggage. Our room was ready early so we were able to drop our small bags in the room before heading to our first late night temple. Dining and drinks were a little expensive for the area but right in line with USA standards. The room was cozy and well featured. Pajamas wete very comfy and i never wear hotel supplied pjs until this property. For the size of the room which was quite large for Japan, would expect area for clothing storage but there was none except for the hangers at the door.
Stayed 2 nights in Dec 2024

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chapter was the best hotel we stayed in during our two week stay in Japan. Great location as it’s centurally located. Wonderful rooms and great staff!!
Stayed 5 nights in Mar 2024

6/10 Okay

Zsolt

Business traveller
Disliked: Staff & service
Not really a hotel more like a very fancy motel No room service . No facilities so cant even get water after restaurant shuts at 930 Looks nice but not much chop
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Very slow check in and check out when being served

Check in and check out was incredibly slow for me. Even other customers were able to get checked in quicker as I waited. He went to all 3 computers on checkin and 2 computers at check out so clearly a system issue. I wonder if it was because it was a Hotels.com booking. My work colleague booked direct and was quicker.
Stayed 3 nights in Sep 2023

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gute Lage. Nicht zu grosses Hotel. Tolles ubd gutes Frühstück Buffet
Stayed 2 nights in Oct 2025

10/10 Excellent

SHUN YIN

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Good for Short Stay

All staff are good and the room is nice. Easy to walk to the shopping area
Stayed 3 nights in Feb 2025

8/10 Good

akiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

JIAN-MING

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good hardware but sub-par room services.

The lack of cleaning labors was very obvious upon checking in. Even thought I arrived at 4pm the room was not ready. Several groups of visitors were waiting in the lobby for their rooms as well. Then the 1st day of the stay the room was not cleaned when I returned at around 4pm. Had to call the front desk and make an appointment to clean at 6pm while I went out for dinner. The 2nd day it got worse. The room was cleaned when I returned at 9pm but it was only half done. The bed I used was not made. The toilet was probably not cleaned (as the used roll of toilet papers did not fold to triangle as habited in Japan post-cleaning). The supplied USB cable was not returned to its storage. The trash can was cleaned out though but over all it left a very bad impression that the room was not cleaned whatsoever. When I checked out after 3 nights and told the staff at the front desk about this, showing the photos. He looked disinterested, didn't even apologize. Instead he hasted to chase me for paying the city tax. It's hard to believe it's Japanese service. Over all the hotel is new and has really good hardwares, but I guess Japan just lost too many skilled hotel labors during the 2 years of Covid. Maybe we all have to get used to the new service level. Good old days are gone. Also note that even though the hotel is close to Ritz-Carlton, it gets very few taxis coming by. I strongly advise to walk a bit south to Hotel Okura where more taxis are coming by.
Stayed 3 nights in Dec 2022