2/10 Terrible
Joshua
Jun 17, 2025
Horrible. I would give 0 stars if I could. I booked a room last minute thinking this was an decent place from the pictures, boy was I wrong. Booked at 11:17 pm through Travelocity. Checked in at 11:30pm while there was alot of extracurricular activities in the parking lot. When we entered the room at 11:35 we found what looked like male excretion around the hot tub, mold in the shower, reused trash bags, and an oily table. Immediately we asked for a refund. A lady came out from an apartment attached to the office upset. I'm guessing she is the housekeeper. After the couple argued for 15 minutes in another language, they requested I contacted customer support. Customer support asked for an email with pictures to provide the front office. We sent the pictures and were told they would get back to us in 72 hours. It's taken 5 days to respond that the motel refused the refund.
We were screwed over $200 and 2 hours of our time wasted at midnight for a dirty room that was not used. This is the type of place people go to hook up for 1 hour, not to rest and relax. Apparently Travelocity can't do anything about it, very disappointed.

Joshua
Stayed 1 night in Jun 2025