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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property with 3 outdoor pools

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas
Front of property - evening/night
Property grounds
Children's activities

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Place, Mazagua Aquatic Park
    ‪14 min walk‬
  • Place, Witches Beach
    ‪19 min walk‬
  • Place, Marina Mazatlan Golf Course
    ‪7 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪37 min drive‬

Room options

View all photos for Master Suite Ocean View

In-room dining

Master Suite Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite Ocean View

8.6 out of 10
Excellent
(37 reviews)
  • Partial ocean view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

Beachside getaway.Your stay at this Cerritos property places you within 2 miles (3 km) of Witches Beach and Mazagua Aquatic Park. Marina Mazatlan Golf Course and Mazatlan International Center are also within 3 miles (5 km).

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 1.1 km
  • Witches Beach - 19 min walk - 1.6 km
  • Marina Mazatlan Golf Course - 7 min drive - 3.9 km
  • The Mazatlan Malecón - 14 min drive - 11.9 km
  • Olas Altas Beach - 22 min drive - 20.0 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Restaurante Las Gaviotas @ RIU Emerald Bay - ‬4 min drive
  • ‪Sport Bar Riu Mazatlan Emerald Bay - ‬19 min walk
  • ‪Kelly's Bar - ‬13 min walk
  • ‪The Bistro - ‬7 min walk
  • ‪Las Tres Islas Restaurant - ‬20 min walk

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star beachfront property with 3 outdoor pools
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a hot tub. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

  • 378 guestrooms or units
  • 15 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Hotel Riu Emerald Bay - All Inclusive
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  • Hot tub
  • Breakfast included
  • All-inclusive
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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1003 reviews
Rating 8 - Good. 204 out of 1003 reviews
Rating 6 - Okay. 99 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jesus

Stayed 5 nights in Nov 2025

10/10 Excellent

Subhangi

Liked: Cleanliness, amenities, property conditions & facilities
The staff are absolutely incredible. 10/10 service
Stayed 4 nights in Nov 2025

8/10 Good

Holger, Edmonton

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff was amazing! Regardless of where on the resort all the staff were just amazing. So friendly and helpful.
Stayed 9 nights in Nov 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice room, pool area, actually entire area was lacking in cleanliness, one day activities group just decided not to do the advertised activities
Stayed 7 nights in Oct 2025

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness
The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
Stayed 5 nights in Nov 2025

4/10 Poor

Sergio

Liked: Cleanliness
Disliked: Staff & service
La calidad en general bajó mucho, los licores que incluían en el todo incluido antes eran de mejor calidad y había más variedad. El buffet terrible, 1 sola opción de guisado a parte del huevo, pocas opciones de proteína, la piña jamás estuvo fresca. En general aunque sigue habiendo buenas opciones en el menú la calidad y sabor de los alimentos bajo. En general la atención en emerald bay terrible, se noto la preferencia a los extranjeros, lo cual no pasó los días que fuimos de visita a PB Mazatlán, excelente atención ahí, el único lugar rescatable el sushi. Pedimos resurtido de aguas en el cuarto y jamás lo hicieron lo cual es ridículo porque igual podíamos pedir las botellas en el bar, pero a veces se necesitaba en la noche un extra. Extrañamos los rollitos primavera del bistro, eran muy superiores a los del sushi, de haber tenido incluso batas en la habitación a que no cambien las toallas cuando se dejaban en el suelo, las volvían a dejar húmedas dobladas
Stayed 4 nights in Nov 2025

8/10 Good

Karen Carpenter

Liked: Cleanliness, staff & service, amenities
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
Stayed 5 nights in Nov 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
We have been coming here for many years, and while not as good as it once was (nothing is it seems, post COVID) we still very much enjoyed our stay. Check-in was seamless and we got a great room (Thank you desk staff Ismael and Fernano). Property is beautiful and mostly well maintained, staff are generally very friendly and helpful. The pool staff (shoutout to Julio!) are readily available and keep your drinks full and food coming. That said, the All inclusive is expensive for the quality of food available. Mind you we haven’t been anywhere else of late, so our perceptions may be way off. Also, it looks like a major storm decimated the beach in the last year and it is inaccessible. Not the resorts fault, but it was certainly a surprise. We will be back next year but will likely look at different options in the future.
Sunset
Poolside
Stayed 1 night in Nov 2025

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
Stayed 6 nights in Oct 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool jungle vibe with big iguana’s chilling by the pool.
Stayed 5 nights in Oct 2025

10/10 Excellent

Danelle, Federal Way

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had two reservations our first reservation. They were going to give us an upgrade but we chose to stay in a Junior suite so we wouldn’t have to move. Also, Fernando at the front desk worked very hard so that my mom and sister would be able to be in the same building with us since they were arriving a couple days later. He went above and beyond and I feel that Pueblo Bonito did an outstanding job making us feel like we were valued. This is our seventh year here and we will continue to come back as long as we are welcome.
Stayed 2 nights in Oct 2025

10/10 Excellent

william r turner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is amazing. the staff is even more amazing. beautiful, lush and green. the all inclusive drinks were rather basic and mostly juices and soda fillers. the food was great for me. i am not a food snob. some will not like it, im sure. i liked the rooms. they have a mexican vibe to them, which i really liked. the beds were a little firm.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juvenal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mui bien muchas ganas estubo muy bonito y me gusto que pudimos ir al pueblo bonito Masatlan muchas
Stayed 3 nights in Oct 2025

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Linda estancia

La vista al mar, era parcial, la habitacion estaba grande y comoda, la cocina en excelentes condiciones, ya no hay mucha playa para estar!! No se si sea por el mar o hayn hecho nas construccion.. fue lo unico que me falto mojarme los pies en la arena
Cocina muy linda
Stayed 2 nights in Oct 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable
Stayed 4 nights in Oct 2025

10/10 Excellent

Michael

Stayed 6 nights in Oct 2025

10/10 Excellent

ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

2/10 Terrible

Janette

Disliked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Iren

Travelled with partner
Liked: Amenities, property conditions & facilities
Our favorite place❤️
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had always stayed in December never in the Summer in June to be specific. It was overcrowded; the pool, the restaurants. I like it better in December.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Stayed 3 nights in Jul 2025

10/10 Excellent

luis

Stayed 2 nights in Jul 2025

8/10 Good

Rodolfo

Liked: Cleanliness, amenities
We liked the hotel, but it needs tlc. for older adults it is not convenient. A lot of stairs and a lot of walking.
Stayed 4 nights in Jun 2025

6/10 Okay

Baraquiel

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jun 2025