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Pan Pacific Melbourne

5.0 star property
5-star luxury hotel near Melbourne Convention and Exhibition Centre, connected to a shopping center

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Photo gallery for Pan Pacific Melbourne

Property amenity
Reception
Two Bedroom City Skyline Suite
Lobby
Pacific Club Room (Pacific Club Access) | City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

View in a map
2 Convention Centre Place, South Wharf, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪1 min walk‬
  • Place, Crown Casino
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪3 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Two Bedroom Bay View Suite

Two Bedroom Bay View Suite | Living room

Two Bedroom Bay View Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 76 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom City Skyline Suite

Two Bedroom City Skyline Suite

Two Bedroom City Skyline Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 76 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.8 out of 10
Exceptional
(18 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

9.4 out of 10
Exceptional
(78 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room with City View

Premier King Room with City View

Premier King Room with City View

9.4 out of 10
Exceptional
(35 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Queen Room

Family Queen Room

Family Queen Room

9.2 out of 10
Wonderful
(36 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Pacific Club Room (Pacific Club Access)

Pacific Club Room (Pacific Club Access)

Pacific Club Room (Pacific Club Access)

9.8 out of 10
Exceptional
(16 reviews)
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Yarra Suite (Pacific Club Access)

Yarra Suite (Pacific Club Access) | Living area

Yarra Suite (Pacific Club Access)

9.0 out of 10
Wonderful
(7 reviews)
  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite (Pacific Club Access)

Panoramic Suite (Pacific Club Access)

Panoramic Suite (Pacific Club Access)

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Melbourne

Heart of Melbourne.A stay at this South Wharf hotel places you steps from DFO South Wharf and within a 5-minute walk of Melbourne Convention and Exhibition Centre. Also, Crown Casino is within half a mile (1 km) and SEA LIFE Melbourne is within 2 miles (3 km).

What's nearby

  • Melbourne Convention and Exhibition Centre - 1 min walk - 0.0 km
  • Crown Casino - 7 min walk - 0.6 km
  • SEA LIFE Melbourne - 10 min walk - 0.9 km
  • Queen Victoria Market - 3 min drive - 2.3 km
  • Melbourne Central - 3 min drive - 1.9 km

Getting around

  • Flagstaff Station - 4 min drive
  • Southern Cross Station - 16 min walk
  • Melbourne Airport (MEL) - 21 min drive

Restaurants

  • ‪Plenary Cafe - ‬3 min walk
  • ‪Oporto - ‬1 min walk
  • ‪The Boatbuilders Yard - ‬5 min walk
  • ‪BangPop - ‬2 min walk
  • ‪Thailander - ‬1 min walk

About this property

Pan Pacific Melbourne

5-star luxury hotel near Melbourne Convention and Exhibition Centre, connected to a shopping center
Pan Pacific Melbourne offers its guests a 24-hour fitness center and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Pan Pacific Melbourne. For a fee, parking is available.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 396 guestrooms or units
  • 15 levels
  • Meeting rooms
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Pan Pacific Melbourne offers 396 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered self parking on site (AUD 50 per day)
  • Secured, covered valet parking on site (AUD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 48 for adults and AUD 24 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Streaming fitness classes
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.25 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 180.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48 for adults and AUD 24 for children
  • Covered self parking fee: AUD 50 per day
  • Covered valet parking fee: AUD 75 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 180.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Reviews

Pan Pacific Melbourne Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 724 out of 1009 reviews
Rating 8 - Good. 182 out of 1009 reviews
Rating 6 - Okay. 69 out of 1009 reviews
Rating 4 - Poor. 23 out of 1009 reviews
Rating 2 - Terrible. 11 out of 1009 reviews

Reviews

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jacki

Stayed 1 night in Jun 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, rooms were great, clean and breakfast amazing. Will def be back
Stayed 1 night in Jun 2025

10/10 Excellent

Makoto

Stayed 5 nights in Jun 2025

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff at reception, quick check in. Birthday gift which was very nice. Rooms have a great view. Sadly the breakfast was not very good, cold lack luster, food was cold not many options.
Stayed 1 night in Jun 2025

10/10 Excellent

Chai Shing

Stayed 3 nights in Jun 2025

10/10 Excellent

Hirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff were very friendly and the place was beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Wei Chew, William

Stayed 10 nights in Jun 2025

2/10 Terrible

Craig, Medowie

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The Pan Pacific charges as a 6 star with 2 star service. It relies on the adjoining Convention Centre for occupancy - restaurant closed on Sunday, presumably as there were no conference attendees. The Level 4 lounge is seldom open,understaffed and underserviced. Food of a poor standard generally. The Pan Pacific does not compare to the likes of Sydney's Fullerton, Swiss, Sofitel and ensures that I will never attend the Melbourne Conference Centre again. This is the first accomadation review I've ever contibuted because the Pan Pacific is the worst 4,5,6 star I've ever occupied.
Stayed 3 nights in Jun 2025

8/10 Good

Peter, Warren

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located to yarra waterfront and convention center
Stayed 2 nights in Jun 2025

10/10 Excellent

Warwick

Stayed 1 night in Jun 2025

10/10 Excellent

Glenn, Leeton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just love the location and friendly staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly from the moment we pulled up to valet parking through to check out. Buffet breakfast each day was delicious, staff even came over to offer barista made coffees and teas. There was something to eat for everyone. Our Family Room was on the 12th floor with views across the city and part of the Yarra. Room was clean and tidy. We can’t wait to come stay again!
Stayed 2 nights in Jun 2025

10/10 Excellent

Dino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem with this place ,is the temperature of the room is controlled by staff. So every time you want to change the temperature of room you have to call front staff. Very disappointing
Stayed 1 night in Jun 2025

10/10 Excellent

Phumeza

Stayed 1 night in May 2025

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay for shopping and the exhibition centre Lovely breakfast Lots of nice bars and restaurants nearby and the service was great
Stayed 1 night in May 2025

10/10 Excellent

Kristie, Hughesdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pillows were very soft which made it uncomfortable to sleep. Rest of the stay was delightful
Stayed 3 nights in May 2025

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Xiao Y

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked this property for our conference trip. It is just located next to the Convention Exhibition Centre. This is the best experience.
Stayed 2 nights in May 2025

8/10 Good

Natalee

Travelled with partner
Liked: Cleanliness
This property was dated, rooms need a revamp. Basic amenities, bed was comfy but pillows were awful. Situated in a great location, DFO close by with many dining options. I expected more for the price of this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 1 night in May 2025

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back

Clean, great location. Friendly staff, great breakfast. Club rooms are worth it if you have the time to use the facilities.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025