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Hilton Garden Inn Nashville/Franklin Cool Springs

3.0 star property
3-star hotel near CoolSprings Galleria

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Photo gallery for Hilton Garden Inn Nashville/Franklin Cool Springs

Terrace/patio
Lobby
Exterior
Lobby
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Parking available

Explore the area

View in a map
9150 Carothers Pkwy, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪15 min walk‬
  • Place, Iasis Health Care
    ‪3 min drive‬
  • Place, Nissan Stadium
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (Hearing)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Accessible, Bathtub (Hearing)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

Room, 1 King Bed, Non Smoking, Jetted Tub

Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(14 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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CA $102 total
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About the area

Franklin

In shopping district.You'll find CoolSprings Galleria and Crockett Park within 3 miles (5 km) of this hotel. Carter House is within 9 miles (15 km) and Nashville Zoo is within 12 miles (20 km).

What's nearby

  • CoolSprings Galleria - 15 min walk - 1.3 km
  • Iasis Health Care - 3 min drive - 2.8 km
  • Music City Center - 17 min drive - 30.0 km
  • Broadway - 17 min drive - 30.0 km
  • Nissan Stadium - 18 min drive - 31.3 km

Getting around

  • Nashville Riverfront Station - 21 min drive
  • Nashville International Airport (BNA) - 22 min drive

Restaurants

  • ‪Sonic Drive-In - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Cheddar's Scratch Kitchen - ‬16 min walk
  • ‪Outback Steakhouse - ‬13 min walk
  • ‪Crown Cigars and Ales - ‬4 min walk

About this property

Hilton Garden Inn Nashville/Franklin Cool Springs

3-star hotel near CoolSprings Galleria
Hilton Garden Inn Nashville/Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 4 meeting rooms, and coworking spaces. Event space at this hotel measures 2700 square feet (251 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Nashville/Franklin Cool Springs. Parking is available for a fee.

This 3-star Franklin hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 5 levels
  • 2700 sq ft of conference space
  • 251 sq m of conference space
  • Built in 2009
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Nashville/Franklin Cool Springs offers 131 air-conditioned accommodations with MP3 docking stations and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

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Home2Suites by Hilton Nashville Franklin Cool Springs
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  • Pet-friendly
  • Free WiFi
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CA $142 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 10 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 13.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 13.95 for adults and USD 6.95 for children
  • Uncovered self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cool Springs
Hilton Garden Inn Nashville/Franklin
Hilton Garden Inn Nashville/Franklin Cool Springs
Hilton Garden Inn Nashville/Franklin Cool Springs Hotel
Hilton Garden Inn Nashville/Franklin Cool Springs Franklin
Hilton Garden Inn Nashville/Franklin Cool Springs Hotel Franklin

Hilton Garden Inn Nashville/Franklin Cool Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews
Rating 8 - Good. 270 out of 1001 reviews
Rating 6 - Okay. 99 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bed was uncomfortable sinking in the middle. The coffee pot in the room didn’t work. Everything else was good.
Stayed 1 night in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the music Fridays and Mondays.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kent

Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Jul 2025

10/10 Excellent

Natasha

Stayed 1 night in Aug 2025

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent service, friendly people and hot coffee. Beds are very comfortable and showers worked well.
Stayed 1 night in Aug 2025

10/10 Excellent

JEREMY

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Kemal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive breakfast options. Parking fee is bogus.
Stayed 1 night in Jul 2025

6/10 Okay

Cassidy

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Very disappointed and will not return

Check-in was scheduled at 3pm. We arrived at 3:15pm and our room was not ready. We had to wait approximately 30 minutes for our room to be ready. There were dirty dishes in the hallway outside our door and the door across the hall throughout our entire stay. The lighting in the room was very poor and made it hard to see. The bed was extremely hard and uncomfortable. It almost felt as if sleeping on a plank of wood. There were dirty towels on the floor in the elevator and sitting on top of a trash can in the hallway. The staff cleared the hot breakfast at 10:25am when it was scheduled to end at 10:30am. However, Ms. Star at the front desk was very kind and helpful. She comped the hot breakfast due to our room not being ready on time.
Stayed 1 night in Jul 2025

4/10 Poor

Mariam

Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Need to repair room fridge but breakfast was amazing every day
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Janelle

Disliked: Cleanliness, staff & service

Could have been better

We had a decent check in experience and received text messages asking how our check in experience and first evening was—which was a really nice touch. We stayed 3 nights and did not receive any cleaning services. We did not have our DND on. This was really disappointing as we had been outside most days—it was hot and sticky. We would have liked to come back To a clean room with clean sheets and towels. When we told the front desk and inquired why the room wasn’t cleaned, his only response was “so you need more towels?” Additionally, the hallway and elevator to and from the pool was always wet with puddles throughout. No one cleaned it up— just put up a “wet floor” sign. It just felt like a lot of laziness happening in regard to cleanliness.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brittany

Stayed 2 nights in Jul 2025

8/10 Good

Josh

Stayed 1 night in Jul 2025

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kelley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Mandy

Travelled with partner
Disliked: Property conditions & facilities
When we arrived in the room I walked over to look out the window and the carpet was soaked from the air conditioning unit. I called down to report the issue and was told maintenance would be coming up. Hours later we decided to go check at the front desk. The guy had apparently forgotten about it and maintenance was already gone. No accommodation was made to get us out of the room and we were having to climb ober the bed to get in and out cause the floor was soaked. Next day maintenance came by and he said we'd have to move rooms. Said it would be a couple of hours. When I went to the desk to see how long we would have to wait the room was already available they jist didn't communicate that. We spent most of our trip sitting around waiting on this hotel instead of being able to go out. The pool was also closed. The only thing offered for the inconvenience was a free breakfast voucher. Very disappointed. This is my second time staying here and the last.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sheets
Stayed 1 night in Jul 2025

4/10 Poor

joseph

Stayed 2 nights in Jul 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good the shower water pressure was impressive
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025