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"I like the free shuttle to Universal Studios. I didn’t like when I checked in that my daughter and I had to carry all of our suitcases and bags from ... " More

By a verified traveller on Sun 18 Feb 2024

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Hotel Description

Family-friendly stay near Universal Orlando Resort

Florida Center stay

Within a 10-minute walk of this Florida Center aparthotel, you'll find Universal Orlando Resort and Orlando International Premium Outlets. Universal Studios Florida and Universal’s Islands of Adventure are also within 2 miles (3 km).

Family-friendly fun

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a children's pool and a theme park shuttle, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour gym and perks like free WiFi.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 390 apartments offer free WiFi and room service. Other amenities include coffee/tea makers, pillow menus, and free newspapers.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $121* Per night/room 7 Apr. - 8 Apr.

Suite, 1 Bedroom (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Bedrooms (High Floor)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Premium Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel

Everyone (4) Family (2)
3 out of 5
I like the free shuttle to Universal Studios. I didn’t like when I checked in that my daughter and I had to carry all of our suitcases and bags from the back parking lot to the front door in ourselves because they only had 1 luggage cart. When I asked if more were available, the answer I received was that people must be leaving them in the hallway after they use them. A good customer service response would have been “we will go find one for you’. There also shouldn’t be a resort fee. I expect to pay a resort fee, when I am staying at a resort, not a Holiday Inn. They are abusing the fact that they are close to Universal Studios but they are not a resort!

Posted by on 18 Feb. 2024

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3 out of 5

Posted by on 13 Nov. 2023

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Comment from Hotel Management

6 Dec. 2023 by Angel

Thank you for your feedback this helps us improve as a property to provide a better guest experience.We are sorry to hear about your experience here with us at Holiday Inn and Suites Across from Universal we apologize for any inconvenience we hope you give us another chance to provide with a better experience , we hope to see you again!

3 out of 5

Posted by on 13 Aug. 2023

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Comment from Hotel Management

15 Aug. 2023 by Angel Rivera (Rooms Division Manager)

Thank you for taking the time to tell us about your experience at Holiday Inn ACROSS FROM UNIVERSAL ORLANDO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Best Regards.

5 out of 5
Walking distance to universal. Clean.

Posted by on 5 Aug. 2023

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Comment from Hotel Management

6 Aug. 2023 by Angel Rivera (Director of Rooms)

Dear valued guest, Thank you for taking the time to share such excellent feedback about our Hotel. I will be sure to share your review with our team. We hope to see you again in Orlando, here in Holiday Inn across from Universal. Warmest regards

1 out of 5

Posted by on 25 Jul. 2023

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Comment from Hotel Management

14 Aug. 2023 by Angel Rivera (Rooms Division Manager)

Thank you for taking the time to tell us about your experience at Holiday Inn ACROSS FROM UNIVERSAL ORLANDO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Best Regards.

3 out of 5
The room was great

Posted by on 9 Jul. 2023

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Comment from Hotel Management

10 Jul. 2023 by Xarvier Oneal (Front Desk Manager)

Dear valued guest, Thank you for taking the time to share your feedback about our Hotel. We will take your feedback into consideration. We hope to see you again in in Orlando, here in Holiday Inn across from Universal. Warmest regards.

About the Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel

Location 5916 Caravan Ct, Orlando, FL 32819

Property Features

Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this aparthotel measures 12754 square feet (1185 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel. For a fee, parking is available. This Orlando aparthotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 12754 sq ft of conference space
  • 1185 sq m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle; area shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel offers 390 accommodations with video-game consoles and safes. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

TGI Fridays - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 per person
  • Self parking fee: USD 24.95 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Orlando Universal
  • Holiday Inn Orlando Universal Hotel
  • Hotel Holiday Inn Orlando Universal
  • Holiday Inn Across Universal Orlando Hotel
  • Holiday Inn Across Universal Hotel
  • Holiday Inn Across Universal Orlando
  • Holiday Inn Across Universal
  • Holiday Inn Suites Across From Universal Orlando
  • Holiday Inn Suites Across From Universal Orlando an IHG Hotel

You should know

  • Pool access available from 9 AM to 11 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.