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"Excellent check in and customer service, went out of their way to make our stay enjoyable and hassle-free. The villa units are excellent and we would
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Family-friendly 4-star aparthotel near Orlando Vineland Premium Outlets
In Orlando
You'll find Orlando Vineland Premium Outlets and Lake Buena Vista Factory Stores within 2 miles (3 km) of this Orlando aparthotel. Lake Bryan and Mary Queen of the Universe Shrine are also within 2 miles (3 km).
7 outdoor pools
7 outdoor pools, 10 outdoor tennis courts, and a fitness center are all featured at this smoke-free aparthotel. There's fun for all ages with a free kid's club and mini golf, and barbecue grills are available on site. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like free self parking and WiFi in public areas.
Free Internet, kitchens
The 1682 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include washers/dryers, free WiFi, and plasma TVs with cable channels.
Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando ratings based on 301 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando
Everyone (31)Couples (2)Family (7)
5 out of 5
Excellent check in and customer service, went out of their way to make our stay enjoyable and hassle-free. The villa units are excellent and we would consider coming back again. The only small complaints are they use flat sheets instead of fitted which I kept having to fix on the beds.
Posted by a verified traveller on 2 Jun. 2021
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Comment from Hotel Management
2 Jun. 2021
by Kate
Thank you so much for your wonderful feedback! We're so glad you enjoyed your stay!
5 out of 5
I like the setup, it's like a townhouse. Everything close by, outdoor grills by the pools. Clean Villa.
Posted by a verified traveller on 31 May 2021
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Comment from Hotel Management
31 May 2021
by Kate
Thank you for the feedback! Were glad you enjoyed your stay!
2 out of 5
I am a frequent traveler to the Orlando/Lake Buena Vista area, and to sum it up, I was really disappointed and will not stay here again.
Bad Customer Service: On our first night (out of 9 total), our neighbor in another room started smoking marijuana late in the evening. The smell was unbearably strong in my kitchen. It took THREE CALLS to the front desk to get them to confront the guest and ask him to stop. Everyone I spoke to said it was not their "policy" to knock on doors to ask guests to stop smoking. It was not until I gave them two options (move us AND help us move our stuff OR confront the other guest) that they actually did anything about it.
Room: The 1BR room layout was nice, but the room itself was dirty. Having stayed on-site at Disney and off-site at other resort hotels, I would rank this one at the bottom in terms of cleanliness. This surprised me, because one would think cleaning measures would be enhanced with COVID. The bath towels were so disgusting (hair, other stuff on "clean" towels...I resigned to buying my own at Target and washing them. I've never had to do that at a hotel. There is no housekeeping. The bed was hard and uncomfortable. You WILL hear noisy neighbors - walls and floors are thin. There were good things about the room: the AC worked really well and washer/dryer was convenient. The staff was prompt at bringing needed supplies (trashbags, etc).
Grounds: The grounds need upkeep. I think they are seriously understaffed.
Posted by a verified traveller on 6 Apr. 2021
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Comment from Hotel Management
15 Apr. 2021
by Kate
We're so sorry your stay did not meet your expectations. I have passed along your comments to our respective departments for follow up. If you wish to discuss further, please give us a call. Thank you
3 out of 5
It’s a beautiful property but they hassled me to do a 90 min time share pitch that really annoyed me
Posted by a verified traveller on 16 Mar. 2021
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Comment from Hotel Management
21 Mar. 2021
by MK
Thanks for staying with us. We appreciate your feedback!
5 out of 5
It makes me feel like at home, and the kids feel more comfortable than the hotel.
Posted by a verified traveller on 11 Mar. 2021
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Comment from Hotel Management
12 Mar. 2021
by JR
Thank you taking the time provide feedback regarding your stay. We are pleased to learned that you and your family enjoyed your time with us. We hope to see you all again.
5 out of 5
The condo was very clean. If we needed more towels, housekeeping would bring them right away.
Posted by a verified traveller on 21 Feb. 2021
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Comment from Hotel Management
21 Feb. 2021
by Mary Kay
We appreciate your feedback and hope you decide to stay with us in the future. Until then continue to stay safe and be well.
5 out of 5
Friendly staff.. very clean! Wonderful rooms!!
They need to upgrade their food and add one more dinner room/ restaurant that is nicer then zimmies! To much snack shop and bar food!
Need to move the sales office off the main property and away from guests. It’s not nice to see the sales force smoking by the pool and cutting in front of guests to get to the bar to get their food! The sales force was also rude to the other staff..!
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by das
We are glad you have arrived here safely,
We appreciate your personal views and Gift of Feedback shared on Expedia. We are sorry for the behavior of our Sales Teams. This comment was shared for awareness and focus.
Please accept our humble apologies. We look forward to host you and serve you for many years.
Sincerely
5 out of 5
Posted by a verified traveller on 8 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Blanca
Thank you for taking the time to fill out the survey, we appreciate the comments.
5 out of 5
Great location with very good amenities and activities- would definitely stay here again
Posted by a verified traveller on 19 Jan. 2020
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Comment from Hotel Management
21 Jan. 2020
by das
We welcome you here anytime, thank you for the wonderful Gift of Feedback and praises for our amenities and activities.
We thank you for selecting the Sheraton Vistana Resort to spend your vacation.
We invite you to come back soon.
Best Wishes
Dassie
Resort Management Team
4 out of 5
Will stay here every time we go back to Orlando!
The condo was really clean and comfortable and quiet. Great amenities on the property.
Posted by a verified traveller on 6 Aug. 2019
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Comment from Hotel Management
9 Aug. 2019
by das
We appreciate your loyalty to the lovely Sheraton Vistana Resort. We are glad you enjoyed our spacious and comfortable accommodation. We hope to serve you for years to come, and wish you a safe week ahead.
Best Wishes
Dassie
Resort Management Team.
About the Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando
As a guest of Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando, you'll find 7 outdoor swimming pools and 8 spa tubs along with outdoor tennis courts, a waterslide, and a sauna. The 2 coffee shops/cafés are great spots to grab coffee. You can unwind with a drink at one of the 2 poolside bars. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. A children's pool, a fitness center, and a complimentary children's club are also featured at the family-friendly Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando. Self parking is free. This 4-star Orlando aparthotel is smoke free.
1682 guestrooms or units
2 bars by the pool
2 coffee shops
Kid's club (free)
Umbrellas for the pool
Business facilities
1 conference room
Breakfast available (surcharge)
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Game room or arcade
Convenience store
BBQ grill(s)
Gift shop
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 7
Children's pool
Waterslide
Number of living rooms
Free WiFi
Outdoor tennis courts - 10
Children's club (free)
Kitchen
Grocery/convenience store
Laundry facilities
Arcade/game room
Playground on site
Miniature golf on site
Separate dining area
Washer/dryer
Full-sized refrigerator/freezer
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Orlando International Airport (MCO) (26.7 km / 16.6 mi)
Property shuttles: Theme park shuttle
Parking: Free self parking
Room Amenities
Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando offers 1682 accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. Plasma televisions come with premium cable channels and pay movies. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.
In-room kitchen
Washer and dryer
Private balcony
Dining room
Living room
In-room dining (limited hours)
Plasma television
Cable channels
Premium channels
Movies for purchase
DVD player
Refrigerator (full size)
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 21
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property uses a professional cleaning service
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 18.95 for adults and USD 12.49 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sheraton Resort Villas
Sheraton Villas
Sheraton Villas Resort
Sheraton Vistana Resort Villas Lake Buena Vista Orlando
Sheraton Vistana Villas Lake Buena Vista Orlando
Villas Sheraton
Sheraton Vistana Villas Lake Buena Vista
Sheraton Vistana Resort Villas Lake Buena Vista
Sheraton Vistana Resort Villas Lake Buena Vista / Orlando
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
