2/10 Terrible
Jan-Marie A.
Travelled with family, Travelled with family and small children
Jun 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AWFUL, AWFUL experience! Almost ruined our family vacation. They stuck us on the construction side (due to no availability) where there were hazardous materials near the stairs. Which brings me to another issue; the elevators & ice machines don’t work. Room had a strong musty/dusty smell. Floor was missing some wood slats so we were walking on laminate & concrete. Shower head was dangling & had no mount. Front desk doesn’t not answer phones so I had to go back downstairs (after a long flight & it was past 10pm already). They offered a new room opposite from construction (miraculously available) near water park. Instructed us to pack our stuff & they will move it to the new room the next day & they will text me room #. No text received; returned at 11pm, went to front desk; no room ready which means luggages still in old room. Was told to meet security & they will bring bags down while “manager” works on new room. Security never showed up so we bought our bags down, waited close to 45mins till we finally got settled. New room was a bit better if you like flashing disco lamps & more missing slats. Waterpark was ok. Kids liked it but thunderstorms forced it to close down too often. Chaotic re-opening communications. I asked many times when it opens, told different things. Kids missed movie pool night cuz they kept telling me it was still close. Last but not least, was not told about shuttle service reservations to the parks so we had to drive & pay for parking. Traumatizing!!!
Jan-Marie A.
Stayed 4 nights in Jun 2025