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Holiday Inn Resort Orlando Suites - Waterpark by IHG

3.5 star property
Family-friendly 3.5-star hotel near Epcot®

Choose dates to view prices

Photo gallery for Holiday Inn Resort Orlando Suites - Waterpark by IHG

2 outdoor pools, a heated pool, open 9 AM to 9 PM, cabanas (surcharge)
Property video
Exterior detail
Water park
Food and drink

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
18000 International Dr S., Orlando, FL, 32821
  • Place, Hawks Landing Golf Club
    ‪9 min walk‬
  • Place, Lake Bryan
    ‪3 min drive‬
  • Place, Lake Buena Vista Factory Stores
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Suite

1 bedroom, in-room safe, desk, blackout drapes

Standard Suite

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom King Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

2 Bedroom King Suite, Waterpark Included

7.6 out of 10
Good
(18 reviews)
  • 55 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Queen Suite, Waterpark Included

Suite, Multiple Beds

2 Bedroom Queen Suite, Waterpark Included

7.8 out of 10
Good
(18 reviews)
  • 55 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Kitchen King Suite, Waterpark Included

Suite, 1 King Bed with Sofa bed | Living room

1 Bedroom Kitchen King Suite, Waterpark Included

  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 3 Bedroom King Suite, Waterpark Included

Fridge, microwave, coffee/tea maker

3 Bedroom King Suite, Waterpark Included

8.0 out of 10
Very good
(1 review)
  • 92 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Accessible, 2 Bedroom King Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

Accessible, 2 Bedroom King Suite, Waterpark Included

  • 55 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Accessible, 3 Bedroom King Suite, Waterpark Included

Fridge, microwave, coffee/tea maker

Accessible, 3 Bedroom King Suite, Waterpark Included

  • 92 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom King Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

1 Bedroom King Suite, Waterpark Included

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Queen Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

2 Bedroom Queen Suite, Waterpark Included

7.0 out of 10
Good
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the area

Orlando

In shopping district.Within 6 miles (10 km) of this Orlando hotel, you'll find Walt Disney World® Resort and Disney's Hollywood Studios®. Epcot® is within 6 miles (10 km) and Orange County Convention Center is within 9 miles (15 km).

What's nearby

  • Hawks Landing Golf Club - 9 min walk - 0.8 km
  • Lake Bryan - 3 min drive - 3.4 km
  • Lake Buena Vista Factory Stores - 3 min drive - 3.7 km
  • Walt Disney World® Resort - 4 min drive - 4.4 km
  • Universal Studios Florida - 14 min drive - 19.2 km

Getting around

  • Brightline Orlando Station - 20 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 22 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Lakeside Cafe - ‬3 min walk
  • ‪Magic Beans (Starbucks at Team Disney) - ‬6 min drive

About this property

Holiday Inn Resort Orlando Suites - Waterpark by IHG

Family-friendly 3.5-star hotel near Epcot®
Holiday Inn Resort Orlando Suites - Waterpark by IHG offers its guests a complimentary water park, 2 outdoor swimming pools, and 2 hot tubs along with a waterslide and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A children's pool, a vending machine, and an arcade/game room are also featured at the family-friendly Holiday Inn Resort Orlando Suites - Waterpark by IHG. For a fee, parking is available. A complete renovation of Holiday Inn Resort Orlando Suites - Waterpark by IHG was completed in April 2026.

This 3.5-star Orlando hotel is smoke free.

  • 777 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1999
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Coffee shop
Holiday Inn Resort Orlando Suites - Waterpark by IHG offers 777 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

40-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Similar properties

Aerial view
The Grove Resort & Water Park Orlando
Winter Garden
  • Pool
  • Hot tub
  • Kids pool
  • Waterslide
4.0 out of 5, Very good, 9,852 reviews
The price is CA $226
CA $330 total
includes taxes & fees
May 21 - May 22
The Grove Resort & Water Park Orlando

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Fenced pool
  • Free water park access
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool gate
  • Separate bedroom
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 31 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 24.95 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • A coffee shop/cafe
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park
  • Gym
  • Heated pool
  • Playground
  • Shopping mall
  • Splash pad
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (48 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 43.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Pool access
  • Shuttle service
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24.95 per person
  • Self parking fee: USD 31 per night (in/out privileges)
  • Pet fee: USD 125.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Resort
Nickelodeon Resort Suites
Nickelodeon Suites
Nickelodeon Suites Orlando
Holiday Inn Resort Orlando Suites Waterpark
Nickelodeon Suites Resort Orlando
Resort Nickelodeon
Nick Hotel Orlando
Nickelodeon Suites soon to be Holiday Inn Resort Waterpark
Nickelodeon Suites Resort
Holiday Inn Resort Suites Waterpark
Holiday Inn Orlando Suites Waterpark
Holiday Inn Suites Waterpark

Frequently asked questions

How close is Holiday Inn Resort Orlando Suites - Waterpark by IHG to the airport?

Holiday Inn Resort Orlando Suites - Waterpark by IHG is 8 mi (22-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Resort Orlando Suites - Waterpark by IHG on May 26, 2026 start from CA $112, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Resort Orlando Suites - Waterpark by IHG.

How close is Holiday Inn Resort Orlando Suites - Waterpark by IHG to the beach?

This hotel is 3.5 mi (11-min drive) from Hideaway Bay and 3.6 mi (11-min drive) from Getaway Glen. Don't forget your sunscreen!

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Resort Orlando Suites - Waterpark by IHG, but buffet breakfast is offered for a fee of USD 24.95 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

Free parking is not available at this hotel. Self parking is available for USD 31 per night.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have a pool?

Holiday Inn Resort Orlando Suites - Waterpark by IHG features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 9 AM to 9 PM.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have a restaurant?

Holiday Inn Resort Orlando Suites - Waterpark by IHG is home to Lakeside Cafe, which features American cuisine.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Resort Orlando Suites - Waterpark by IHG to downtown Orlando?

Holiday Inn Resort Orlando Suites - Waterpark by IHG is 15 mi away from Orlando.

Holiday Inn Resort Orlando Suites - Waterpark by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 181 out of 420 reviews
Rating 8 - Good. 71 out of 420 reviews
Rating 6 - Okay. 61 out of 420 reviews
Rating 4 - Poor. 46 out of 420 reviews
Rating 2 - Terrible. 61 out of 420 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities
Yes!
Stayed 3 nights in May 2026

10/10 Excellent

Antoinette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally everything is wonderful and onsite you literally don’t have to leave the resort the movie theatre is in the resort the show room where the karaoke is and shows are is on the property the water parks are phenomenal there are 2 of them the pools are great hot tubs , the rooms are wonderful and there are a lot of things around maybe 1-2 miles off the property as in dollar tree chick fil a Wendy’s McDonald’s mini golf Duncan donuts Walmart and many more stores it is phenomenal please choose them you won’t be disappointed and there are plenty of eatery in the resort also and not expensive I absolutely will be returning
Stayed 4 nights in May 2026

4/10 Poor

Colin

Liked: Cleanliness, property conditions & facilities
Parking charges are crazy high. Can’t get coffee or anything till after 7. Very confusing to find room with not a ton of help from staff
Stayed 1 night in May 2026

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Clean room
Stayed 4 nights in Apr 2026

8/10 Good

Erickson

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Estuvo bueno el hotel todo muy bonito pero los housekeeping no hacían buena limpieza y un día antes de irme no sacaron la basura ni cambiaron las toallas
Stayed 3 nights in May 2026

4/10 Poor

sheryl Hill

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
bed are filled with hair on blankets, king size bed had pee stains on sheets and mattress, room smelled like urine, you can see the urine stained sheets, the entire waterpark was not open which was a bummer, you have to pay extra fees for property, and parking.
Stayed 2 nights in May 2026

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel has a lot of amenities. We loved the wave rider and water slides. However there was a lot of maintenance underway that was really inconvenient. The elevator near our room didn’t work so we had to walk up and down 5 flights of stairs regularly, the bathrooms at one of the pools was closed which was highly inconvenient and a major portion of the kids water park was also closed.
Stayed 2 nights in May 2026

10/10 Excellent

Dalvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba excelente
Stayed 2 nights in Feb 2026

6/10 Okay

Joel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I think over all what this place has to offer is great but the condition needs some serious work. You absolutely need to check the beds before you lay in it. One of our mattress was completely soiled in urine. Seems like the cleaners just went in and redid the bed with the same sheets because the entire bed smelled! They did try to make it right and gave us a new room but that just shows the lack of cleaning but in doing so our room had different furniture and some accommodations missing. So not all rooms look the same. Bathroom light lags after flipping switch, toilets flush extremely loud so heads up lol. There was no ice machine on the second floor, elevator did not work, renovation seems to be happening on the restrooms by the pool restricting some access. This place is ok if you are staying just for a night or two.
Only sign we saw
Stayed 2 nights in May 2026

6/10 Okay

Christine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2026

10/10 Excellent

Carli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me just say, this hotel is cool, but the staff is what makes it great. One of the few places where customer service is still going strong. When we checked in we arrived a couple hours early they had a room available for us to check in which was super convenient after our long drive, also he wished me a happy mother's day and gave me a voucher for two free drinks at the bar. The flowrider was so cool, the water slides were awesome. The only complaint we had and it's just gonna make us come back so we can try it, was one of the kids water slide activity areas was under construction or cleaning during or stay and our 4 year old was bummed because obviously it looked so cool, but the positive side they did have the two other slides at the other side of the hotel open, and there was a little toddler splash pad area, as well as the two pools. They have different food options in the marketplace, a coffee bar, the movie theater playing movies all day, an activity schedule for kids, and I think I saw two arcades! The room was big, and our daughter thought the bunk beds were so cool!
Stayed 1 night in May 2026

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2026

6/10 Okay

Javier

Travelled with family and small children
Liked: Cleanliness, amenities
Pool and room was ok but I'am dissapointed for lack of clear communication between expedia and hotel, I pay 200$ for less than 14 hrs of hotel, I arrived at 6:00 pm and anybody told until pay for, that the water park close at 7:00pm so I did'nt enjoy nothing! and the check out was at 10:00 am as well. I ask for late check out and was impossible they said and the hotel was empty. So I feel that I waste my money. Plus they charge me 70$ for parking and taxes and expedia platform said it was 48$ so I dont understand
Stayed 1 night in May 2026

8/10 Good

Italia, Brownsville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to do in one place! From the food, to the waterpark, amenities and so close to all the areas we were visiting! I would book again.
Stayed 4 nights in May 2026

10/10 Excellent

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was super enjoyable a little packed at times but nice hours ! Staff was great, but especially Rob who made the stay super welcoming was super helpful and always with a smile and positive attitude ! Thank you for everything !
Stayed 5 nights in May 2026

4/10 Poor

Ernest

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower light dripped all day when we arrived. We were on the first floor! No telling where the water was coming from. Two people in a two bedroom unit and they barely gave us a towel each and a washcloth apiece. The tv channels kept going out! Looks nothing like the pictures.
Stayed 3 nights in May 2026

10/10 Excellent

Ericka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent four nights with my 6 ylo we did Disney. The stay was close to Disney and so amazing. Staff were friendly and efficient. The waterpark/pool area is great for kids and adults. My daughter wanted to leave Disney to come back to the hotel! I want to gatekeep this place we loved it.
Stayed 4 nights in May 2026

2/10 Terrible

Won, Norwalk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the ceiling light was not working. ceiling fan was haunted. why did they charge me resort fees again?
Stayed 2 nights in May 2026

2/10 Terrible

Lyne

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff in the lobby including the food court and restaurant were wonderful and attentive. We were greeted with cold beverages and fresh cookies . Our room was clean . The door to the refrigerator was facing the wrong way so it was difficult to utilize. But unfortunately we were not made aware of the “ water park “ slides that was the selling point for my grandsons to enjoy during our stay was not open or operating the whole weekend. The pool was absolutely disgusting. Hair lots of hair floating and Stuck in the side drains . Cups and straws floating. There was a build up of brown greasy substance on the tile around the pool . The ground / rubber type flooring was littered with trash debris, toilet paper parts in the kiddie splash zone area and the only slide open for toddlers possibly up to 8 years old was being used by all ages that made it unsafe for the little ones to use . The pool chairs were ripped and stained . And a strong odor of a sewage type smell would waft through the kiddie pool / splash pad area . With all the pool / kiddie pool area rules clearly listed on the extra large sign , no one was enforcing them or following them . It is definitely not worth the value . We will not return . With the $31.00 per day for parking and the $39.00 per day resort fees you could stay on Disney property with much better maintained pools and grounds .
Stayed 2 nights in May 2026

8/10 Good

Lloyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The problem wasn’t with the hotel. The problem was with Expedia. I was scammed when I had to make payments for my stay at the resort made the first payment went through fine. Second payment never went through got to the hotel was informed that the second payment never went through had to pay that amount plus my final payment reached out to Expedia. They informed me that I was scam and that was nothing that they can do about it. I dialed the phone number that was provided for them and I still dial that number right now and it is an expedia agent and they still told me that was nothing that they can do for me that I was Scammed. I recommend if you’re gonna stay at a hotel I recommended to pay directly to the hotel or try Travelocity
Stayed 2 nights in May 2026

10/10 Excellent

Marketta Shanelle

Travelled with family and small children
Liked: Cleanliness
Property was under construction
Stayed 2 nights in Apr 2026

6/10 Okay

Jose

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We stayed in the building 7. 2nd floor. No elevator and no Ice Machine. Stairs looked dirty. The water parks slides area was close and I don’t got a notice about that. Towels in the pool area was limited and I have to use the room’s towels..
Stayed 1 night in May 2026

8/10 Good

jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, the staff is very accommodating; the property is centrally located and close to everything; and the amenities alone are worth staying for. We really didn't need to leave for any reason if we didn't want to. The rooms were okay. We had a two-bedroom, and one of the bedrooms had a bunk bed that my 9-year-old loved. My only complaint is that we requested a wheelchair-accessible room, but it felt as if no one had considered it from the perspective of someone in an actual wheelchair. My mom lives her life in her chair, so the microwave being up on a top shelf, the body wash dispenser being locked away high on the wall, the shower head being fixed and facing away from the accessibility seat in the shower, or the doorways not being wide enough—all make things uncomfortable and unnecessarily so. If your hotel room only has 75% accessibility for people with disabilities, that can make a huge difference to someone trying to be independent while on vacation. If we had known, we would have chosen another Hilton location.
Microwave location
Stayed 4 nights in May 2026

10/10 Excellent

Yuderka

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room service 👌 very friendly staff love it
Stayed 4 nights in May 2026

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was only cleaned 1 times, no free breakfast and I am a ihg member, for the pics and no breakfast or my room being cleaned each day is unacceptable I will not recommend this to anyone I know.
Stayed 3 nights in May 2026