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"It was good for me to get some sleep because I was here for a business trip but this hotel use to be a lot better, I used to actually work here back i ... " More

By a verified traveller on Wed 06 Jul 2022

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Hotel Description

Family-friendly stay near Disney Springs™

In Orlando

Within 3 miles (5 km) of this Orlando hotel, you'll find Disney Springs™ and Orlando Vineland Premium Outlets. Also, Disney's Lake Buena Vista Golf Course is within 3 miles (5 km) and Orange County Convention Center is within 6 miles (10 km).

Poolside dining

A full-service spa, 2 outdoor pools, and 2 spa tubs are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour gym and perks like free WiFi.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $119* Per night/room 2 Apr. - 3 Apr.

Executive Suite, 1 Bedroom, Pool View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Pool View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Orlando Lake Buena Vista Resort ratings based on 17 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sheraton Orlando Lake Buena Vista Resort

Everyone (5) Couples (1) Family (6)
1 out of 5
What a dump! This hotel is old and down crappy! We paid for a king bed and got 2 queens.

Posted by on 29 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by General Manager

Dear Edwinna,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a great experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies for any miscommunication there was regarding the type of room you originally reserved and for any inconvenience this may have caused you. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

5 out of 5

Posted by on 4 Sep. 2023

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2 out of 5
Advertising makes the hotel look great. Not at all what the hotel is like and a lot of issues. Staff was friendly though

Posted by on 4 Jul. 2023

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Comment from Hotel Management

7 Jul. 2023 by General Manager

Dear Andrew,We appreciate your thoughts. Providing warm hospitality is our goal, so we're pleased you found our team members friendly. However, we regret that we fell short of your expectations in other areas, and we encourage you to share your feedback so we can strive to improve. Thank you for being our guest, and we hope to have a chance to transform your opinions.

3 out of 5
It was good for me to get some sleep because I was here for a business trip but this hotel use to be a lot better, I used to actually work here back in the day and it was a lot cleaner. But me being in the hospitality business, I know it’s hard for the hotels to get good help these days so it’s all good

Posted by on 6 Jul. 2022

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Comment from Hotel Management

7 Jul. 2022 by General Manager

Dear Steven, We are delighted to see that you got a good night's rest during your visit. However, it appears it could've been better. You can bet that housekeeping has been notified and will work diligently to ensure that our facilities are squeaky clean. Thank you for the feedback. It was so good to see you again, and we hope to welcome you back again soon.

4 out of 5
Friendly staff. Nice outdoor area.

Posted by on 7 Jun. 2022

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5 out of 5
Love the staff

Posted by , from Pembroke pines on 22 May 2022

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1 out of 5

Posted by on 23 Feb. 2022

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4 out of 5
Perfect for a winter weekend get away and local to many attractions. Pool area beautiful and relaxing.

Posted by on 18 Jan. 2022

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Comment from Hotel Management

20 Jan. 2022 by General Manager

Dear Corrina, It's delightful to know that we helped make your winter weekend a wonderful one! From our relaxing pool to our exceptional location, we're glad you could take advantage of all we have to offer, and we can't wait to see you again should your travels point you in our direction.

1 out of 5
I will start off by saying this hotel is a great location if your visiting Disney! The rest is not even worth the small amount you’re saving by not staying at a Disney resort. When we checked in they asked if I wanted maid service at any point. I say yes, half way through our week stay will be fine. Then the other person working check in said, they automatically will come in and clean after 3 days anyway. So I said perfect. That works out. 3 days came and went with no cleaning/restocking anything. I called the front desk and they said I had to request it, which I clearly did. They apologized and brought more towels up right away, did not offer to clean the next day. The room was not the cleanest room to begin with. Our air conditioner didn’t work. Blowing cool-ish air, but soooo humid in our room. The real kicker, we all left with 100s of flea bites. Didn’t discover what they were until we saw dogs in the hotel on our floor and had one night left. They were everywhere once we really starting looking at everything. My son got the worst of it. After staying for a week and dealing with all of these issues, they only compensated us 3 days off of parking and ignored that there is a huge bug issue. I really did expect more from a Sheraton. Will NEVER stay again. And will most defiantly not let anyone I know make the same mistake we did.

Posted by , from Kailua on 1 Jan. 2022

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Comment from Hotel Management

5 Jan. 2022 by General Manager

Dear Tiffany, Thank you for sharing feedback about your recent experience at our resort. While we're glad you enjoyed our convenient location close to area theme parks, we are sorry to hear our accommodations did not meet your expectations. While not a typical occurrence for our guests, your comments will be used as we continuously work to improve our service and facility. Should you wish to discuss any of the issues you encountered with our property further, please reach out. Kind regards and safe travels in the future.

4 out of 5
The room was spacious, which was perfect for our family of six. It’s obvious the room is old because there was a slight smell, but the view and the service made up for it. We needed extra towels and they sent someone right up. Everyone was nice and we enjoyed our overnight stay.

Posted by on 6 Jul. 2021

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About the Sheraton Orlando Lake Buena Vista Resort

Location 12205 S Apopka Vineland Rd, Orlando, FL 32836

Property Features

Sheraton Orlando Lake Buena Vista Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 spa tubs along with a waterslide and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 29 meeting rooms are available. Event space at this hotel measures 6786 square feet (630 square meters) and includes a conference center. A children's pool, spa services, and a terrace are also featured at the family-friendly Sheraton Orlando Lake Buena Vista Resort. For a fee, parking is available. This Orlando hotel is smoke free.

  • 486 guestrooms or units
  • 6 levels
  • 4 buildings
  • 6786 sq ft of conference space
  • 630 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Orlando Lake Buena Vista Resort offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Zest - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

27 Palms Grill - This poolside restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Springboard - Onsite bistro. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 17
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.95 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.95 per person
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Self parking fee: USD 22.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lake Buena Vista Resort Sheraton
  • Lake Buena Vista Sheraton
  • Lake Buena Vista Sheraton Resort
  • Sheraton Lake Buena Vista
  • Sheraton Lake Buena Vista Resort
  • Sheraton Resort Lake Buena Vista
  • Sheraton Orlando
  • Sheraton Safari Hotel
  • Sheraton Safari Orlando
  • Sheraton Lake Buena Vista Resort Orlando
  • Sheraton Lake Buena Vista Orlando
  • Orlando Sheraton
  • Sheraton Buena Vista Resort
  • Sheraton Orlando Lake Buena Vista
  • Sheraton Buena Vista

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.