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4.0 out of 5

"Property was great but the pressure to buy a timeshare was over the top " More

By a verified traveller on Tue 09 Nov 2021

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Hotel Description

Family-friendly 4-star hotel near Orlando Vineland Premium Outlets

In shopping district

A stay at this hotel places you within half a mile (1 km) of Orlando Vineland Premium Outlets and 6 miles (10 km) of Disney Springs™. Also within 9 miles (15 km) are Disney's Hollywood Studios® and Universal Studios Florida.

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, 3 spa tubs, and a restaurant. Bring the family and enjoy the children's club, playground, and arcade/game room. Enjoy the gym and perks like free self parking.

Studio, 1 King Bed, Accessible, Kitchenette (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $151* Per night/room 28 Apr. - 29 Apr.

Suite, 1 Bedroom, Balcony (Kitchen)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible (Mobility, Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio, 1 King Bed, Balcony (Kitchenette)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Balcony (Kitchen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms, Accessible, Kitchen (Balcony, Hearing)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hilton Grand Vacations Club Tuscany Village Orlando ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Grand Vacations Club Tuscany Village Orlando

Everyone (8) Couples (5) Family (3)
1 out of 5
The staff was very unfriendly and made it seem as if they only cared if you were a VIP/ vacation club member. They refused to give me points for my visit. The suite was dirty, the supplies were not stocked and the building I was put in was under construction/ renovation. Very disappointed.

Posted by on 30 Jan. 2024

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2 out of 5
We had to call maintenance 4 different times to fix the plumbing in our room. The toaster did not work and the washing machine consistently stopped working in the middle of the cycle with each use. The shower backed up on my daughter- nearly overflowing and leaving her standing in a pool of swill and old hair. This was all after waiting 5 hours post check in and being told that we were just waiting for our “upgraded” room to be ready for us. What a joke.

Posted by on 11 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Guest Services

Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Orlando.

4 out of 5
Property was great but the pressure to buy a timeshare was over the top

Posted by , from DANVILLE on 9 Nov. 2021

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Comment from Hotel Management

11 Nov. 2021 by Amnon

Thank you for taking the time to complete your review regarding your most recent stay at the Hilton Grand Vacations Club at Tuscany Village. I am happy to read that you had a great overall experience at our resort. We look forward to having you stay with us again. Have a great day!

2 out of 5

Posted by on 25 Oct. 2021

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Comment from Hotel Management

1 Feb. 2022 by Peter M. Merrill, Area Managing Senior Director

Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

4 out of 5

Posted by on 27 Aug. 2021

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5 out of 5
Very nice

Posted by , from WINDSOR on 25 Aug. 2021

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Comment from Hotel Management

26 Aug. 2021 by Amnon

Thank you for taking the time to complete your review regarding your most recent stay at the Hilton Grand Vacations Club at Tuscany Village. I am happy to read that you had a great overall experience at our resort. We look forward to having you stay with us again. Have a great day!

5 out of 5

Posted by on 20 Aug. 2021

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5 out of 5
Great experience overall !!!!!

Posted by on 4 Aug. 2021

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Comment from Hotel Management

4 Aug. 2021 by Amnon

Thank you for taking the time to complete your review regarding your most recent stay at the Hilton Grand Vacations Club at Tuscany Village. I am happy to read that you had a great overall experience at our resort. We look forward to having you stay with us again. Have a great day!

2 out of 5
The resort was nice, however there is no restaurant or bar after 9pm. Also, I paid for a 3 bedroom suite and they gave me a 2 bedroom. The following evening they moved me to a two bedroom with an adjoining studio. This is not what I wanted, expected or paid for.

Posted by on 4 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by Amnon

Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels.

5 out of 5
Absolutely amazing property, beautiful and clean rooms

Posted by on 23 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Amnon

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Hilton Grand Vacations Club at Tuscany Village. I am happy to hear that you had a great overall experience at our resort. We look forward to having you stay with us again. Have a great day!

About the Hilton Grand Vacations Club Tuscany Village Orlando

Location 8122 Arrezzo Way, Orlando, FL 32821

Property Features

Hilton Grand Vacations Club Tuscany Village Orlando offers its guests 2 outdoor swimming pools, 3 spa tubs, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business center and meeting rooms are available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Hilton Grand Vacations Club Tuscany Village Orlando. Self parking is free. This 4-star Orlando hotel is smoke free.

  • 720 guestrooms or units
  • 6 levels
  • 7 buildings
  • Meeting rooms
  • Built in 2004
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Parking

Free self parking

Transport

  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

Hilton Grand Vacations Club Tuscany Village Orlando offers 720 accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. 50-inch flat-screen televisions come with premium cable channels and DVD players. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 1:00 PM.

Hilton Grand Vacations Club Tuscany Village Orlando has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.13 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10–15 for adults, and USD 10–15 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Grand Vacations Suites
  • Hilton Grand Vacations Suites International Drive
  • Hilton Grand Vacations Suites International Drive Condo
  • Hilton Grand Vacations Suites International Drive Condo Orlando
  • Hilton Grand Vacations Suites International Drive Orlando
  • Hilton Grand Vacations Tuscany Village Condo Orlando
  • Hilton Grand Vacations Tuscany Village Condo
  • Hilton Grand Vacations Tuscany Village Orlando
  • Hilton Grand Vacations Tuscany Village
  • Hilton Grand Vacations Suites on International Drive
  • Hilton Grand Vacation Club Orlando
  • Hilton Grand Vacations Club International Drive
  • Hilton Grand Vacation Club International Drive
  • Hilton Grand Vacations at Tuscany Village
  • Hilton Grand Vacations Club Tuscany Village Orlando Hotel
  • Hilton Grand Vacations Club Tuscany Village Orlando Orlando

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.