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Hotel Description

Family-friendly 4-star resort near Universal Orlando Resort

In shopping district

You'll find Universal Orlando Resort and Discovery Cove within 3 miles (5 km) of this Orlando resort. SeaWorld® Orlando and The Wheel at ICON Park™ are also within 3 miles (5 km).

Full-service spa, sauna

This smoke-free resort features a full-service spa, a water park, and a marina. There's fun for all ages with a children's club and a bowling alley, and barbecue grills are available on site. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, microwaves

Featuring conveniences like dining areas and sitting areas, the 1990 guestrooms also offer free WiFi and flat-screen TVs with cable channels. DVD players, microwaves, and room service are also available. Housekeeping is available on request.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$199* Per night/room 22 Aug. - 23 Aug.

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 108 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (49) Couples (23) Family (37)
1 out of 5
I didnt like that that you have to pay for the gym, the places to visit is not included at point of check in and the shower is cold

Posted by on 16 Jul. 2021

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5 out of 5
The whole stay was excellent will go back again to stay

Posted by on 2 Jul. 2021

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2 out of 5
Closeness to parks was positive. Lack of staffing, given wrong room to start, keys didnt work half the time.

Posted by on 1 Jul. 2021

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2 out of 5
The staff was nice and the hotel is located close to Universal and SeaWorld. However, this is not what you would imagine of a "resort and spa." I generally do not like to leave negative review but I would like to save the disappointment my family and I experienced the first night. The first surprise was to learn that the waterpark (and most other facilities for that matter), is not included in the resort fee. To pay so much for the "resort" a resort fee and have to pay $20 per person seems like a rip off, particularly when the room was not the cleanest, had a broken safe, a broken shower door, and dirty carpet. to top it off, neither the coffee nor the towels were changed during our stay. Very disappointed.

Posted by on 21 Jun. 2021

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1 out of 5
I often don’t leave reviews but due to the terrible stay I felt the need to warn others ahead of time. Let’s start with the deceiving photos they post online of the rooms you think you will get. I got a room half the size of the ones displayed in the photos. 2.) as soon as we arrived the ac was not working correctly had to contact front desk to send someone over and service. 3.) while fixing that we noticed the bedroom fan was not working and 2 bulbs were blown. The handyman said he would come back never showed up. 4.) the handy man left so we began to take showers and if you feel things can’t possibly get any worse there’s no hot water. Again we contacted front desk same handyman who didn’t come back for other things comes back messes around with shower body and got it to work. 5.) we’re about to step out try to use the safe.... doesn’t work.... at this point we did not want to wait around for a technician to come back as hours of our stay have already been dedicated to that. 6.) the following day I bought a few light items mostly for my 10 month old put them in the fridge and found out a few hours later the fridge doesn’t work. By that time there was no one who can help me as the guys who deal with that are not on site that late at night. I had to go buy a cooler just to make sure baby items did not spoil. 7.) ahh finally a break from the nonsense and we go to the pool that you can barely find because of all the construction going on around it and it’s full of mold spots!!

Posted by on 6 Jun. 2021

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5 out of 5

Posted by on 6 Jun. 2021

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1 out of 5

Posted by on 23 May 2021

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2 out of 5
It took 45 minutes to check in.

Posted by on 22 May 2021

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1 out of 5
They did not advise the ridiculous cost to go to their waterslides for a family of four staying at the resort in addition to the cost of the room it is $80 . Also our shower did not work! Unfortunately we did not realize this until we all got up in the am to shower and leave by their ridiculous must check out by 10am rule. The rooms were nice in size and the putt putt course was nice that is what good I can say. Staff was also pleasant.

Posted by on 16 May 2021

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5 out of 5

Posted by on 16 May 2021

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About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Property Features

As a guest of Westgate Lakes Resort & Spa Universal Studios Area, you'll find a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 spa tubs are also on site. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this resort measures 25000 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free valet parking is available. This 4-star Orlando resort is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 4 dining venues
  • 3 bars by the pool
  • 4 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Separate dining area
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking

Transport

  • Airport: Orlando International Airport (MCO) (22.6 km / 14 mi)
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate dining areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 60 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accomodation, per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.