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Seralago Hotel and Suites Main Gate East

3.0 star property
Family-friendly stay near Old Town

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Photo gallery for Seralago Hotel and Suites Main Gate East

Lobby
Lobby
Sports facility
2 outdoor pools, a heated pool, sun loungers
In-room safe, laptop workspace, iron/ironing board, free WiFi

Reviews

4.6 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Laundry
  • Outdoor space
  • Hot tub
  • Gym

Explore the area

View in a map
5678 West Irlo Bronson Memorial, Highway, 2, Kissimmee, FL, 34746
  • Old Town
    ‪3 min walk‬
  • Fun Spot America
    ‪3 min walk‬
  • Disney Springs™
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Suite (Kid's Suite)

Family Suite (Kid's Suite)

Family Suite (Kid's Suite)

  • 27 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Premium Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Premium Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds, 1 Twin Murphy Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed with Sofa bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Poolside

In-room safe, laptop workspace, iron/ironing board, free WiFi

Double Room, 2 Double Beds, Poolside

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Kissimmee

In entertainment district.Within a 10-minute walk of the aparthotel, you'll find Old Town and Fun Spot America. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

What's nearby

  • Old Town - 3 min walk - 0.3 km
  • Fun Spot America - 3 min walk - 0.3 km
  • Disney Springs™ - 6 min drive - 6.8 km
  • ESPN Wide World of Sports Complex - 6 min drive - 6.0 km
  • Epcot® - 9 min drive - 9.7 km

Getting around

  • Poinciana Station - 18 min drive
  • Brightline Orlando Station - 21 min drive
  • Orlando Intl. Airport (MCO) - 29 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Flippers Pizzeria - ‬7 min walk
  • ‪Southern Breeze - ‬10 min walk
  • ‪Checkers - ‬6 min walk
  • ‪Eskina Restaurant & Bar - ‬5 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Seralago Hotel and Suites Main Gate East

Family-friendly stay near Old Town
Seralago Hotel and Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a hot tub, and a steam room. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this aparthotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, a fitness center, and a children's club are also featured at the family-friendly Seralago Hotel and Suites Main Gate East. Self parking is free.

Smoking is allowed in designated areas at this Kissimmee aparthotel.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Kid's club
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Seralago Hotel and Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Languages

Dutch, English, French, German, Portuguese, Spanish

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Property amenities

Pool/Spa

  • 2 outdoor pools
  • Fenced pool
  • Heated pool
  • Hot tub
  • Pool gate
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Car rental
  • Car not required
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Playground
  • Pool gate

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Room service
  • Wet bar

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: USD 10 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1,195 square feet of conference space
  • 24-hour business center
  • Computer station
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In an entertainment district
  • Near a hospital

Things to do

  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Gym
  • Heated pool
  • Outdoor tennis court
  • Shopping
  • Volleyball
  • Ecotours nearby
  • Golfing nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 floors
  • 614 units
  • Access via exterior corridors
  • Banquet hall
  • Connecting units available
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 20.44 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Laundry facilities
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Seralago
Seralago Hotel Main Gate
Seralago Hotel Main Gate East
Seralago Main Gate
Seralago Main Gate East
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel Main Gate East Kissimmee
Seralago Main Gate East Kissimmee

Seralago Hotel and Suites Main Gate East Reviews

Reviews

4.6
Rating 10 - Excellent. 263 out of 1811 reviews
Rating 8 - Good. 162 out of 1811 reviews
Rating 6 - Okay. 247 out of 1811 reviews
Rating 4 - Poor. 318 out of 1811 reviews
Rating 2 - Terrible. 820 out of 1811 reviews

4.4/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Listanich

Stayed 2 nights in Jan 2025

6/10 Okay

Dorca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

I’ve stay couple of times at Seralago. When it comes to convenience it’s close to Old town but during the years it’s been outdated. They need to either renovate it or close it.
Stayed 2 nights in Mar 2025

4/10 Poor

Lorlly

Stayed 1 night in Dec 2024

10/10 Excellent

Elena

Travelled with family
Nice
Stayed 1 night in Mar 2025

2/10 Terrible

Jen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty. Bedbugs. Smell like pee. Everything is old. The toilet had to raise the lid to lower the water. The deteriorated bathtub. The dirty beds with bedbugs. My body itched. They should close forever or remodel it from 0 because they need everything new
Stayed 3 nights in Mar 2025

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel has not been updated the suite that I had the living room ac did not work the door was getting stuck the refrigerator is super small for a large family. This are some of the things. I remember when it was an awesome place to stay but they have let this place go down and no renovations have been done at all.
Stayed 2 nights in Mar 2025

8/10 Good

Glorimarie

Stayed 1 night in Mar 2025

10/10 Excellent

Felix

Stayed 1 night in Mar 2025

2/10 Terrible

Roxana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When they say you get what you paid for this is the perfect example. The staff in the front were very polite and very nice, but the room was awful. The door was banged up. Felt like anybody could break in at any time. The bathroom was falling apart. It was dirty behind the toilet was falling apart at least they had toilet paper. The floors were dirty. The microwave was dirty. The fridge was dirty and rusted. Everything was rusted in there. The walls were gross yellow, like it was the smoking room before or still The beds were sketchy did search for bedbugs immediately, but did not have any that we could see The TV barely worked. It flickered in and out the outlets wouldn't keep anything plugged in the base boys were peeling off, and you could see rest and nasty mess behind it the bed skirts were ripped stained, and gross. The doors were stained and gross. There was trash around the premises of the hotel inside the resort we barely stayed in the room because we were out mostly thank goodness, but even taking a shower in there you still felt dirty afterwards. Do not recommend at all. There's more to say, but these really probably have said it all
Stayed 3 nights in Mar 2025

2/10 Terrible

amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is closing . They have completely let go and stopped cleaning. We had 2 dirat rooms. We were booked jnto the wrong room at firat we booked the kid suit. We went into a room with 2 beds. We were told thats all that was available. The room had blood on the sheets and trash all over the floor. We called the desk and were told if we wanted housekeeping we needed to book 24 hours prior. Like .... we juat checked in. They said there was nothing they could do that night to come back tomorrow. Went back went to a new room this room was also dirty and the air conditioner leaked the entire room was soaking wrt out entire stay. They sent maintenance he came in with a hammer and was like yeah theres nothing i can do the hotels closing and they wont allow me to fix it. Then the fridge froze all of our food and medications. Ruining over a hundred dollars worth of food and thousands in medication . When we checked out the guy was pretty much like im sorry that happened but theres nothing i can do at this point
Stayed 5 nights in Mar 2025

4/10 Poor

Shakiem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need improvement on entire property
Stayed 3 nights in Mar 2025

2/10 Terrible

Yujia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I lost my things in the room, but the hotel has no solution.
Stayed 5 nights in Mar 2025

2/10 Terrible

Jessica

Stayed 1 night in Mar 2025

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Amenities
The rooms were dirty . You have to call 24 hours ahead for house keeping . I had no tissue asked them they said they don’t have I had to buy my own . The room phone and heating system didn’t work there was no hot water . My room door was broken . Only one pool is open . Someone threw up in the pool during my stay I alerted them and they didn’t shut the pool to clean they kept letting people in . There is no breakfast like the website says . Hotel staff very rude and nasty .
Stayed 3 nights in Mar 2025

2/10 Terrible

Anamia

Disliked: Staff & service, amenities, property conditions & facilities
I’m checking out asap this place is disgusting I can’t sleep here with my kids it’s absolutely dirty the microwave don’t work I called to fix it they haven’t came I want my money back I never been at a place so dirty and itchy just sitting on the bed YUCK
Stayed 1 night in Mar 2025

8/10 Good

roger

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities

Randown

Needs to be remodeled alot of not working
Stayed 9 nights in Mar 2025

2/10 Terrible

christy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel now not a resort

Very run down condition, charge resort fees & this is far from a resort No working hot tubs 1 out of 2 pools working No maid service Had to ask for clean towels & hard to get wash clothes, no garbage pick up Overall experience was horrible
Stayed 1 night in Mar 2025

4/10 Poor

acassia baker

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of mold that I’m severely allergic to
Stayed 1 night in Feb 2025

8/10 Good

Patricia

Travelled with family
Disliked: Staff & service, property conditions & facilities
I use to stay here all the time. The hotel is closing and there is nobody in housekeeping. The staff that are still working are friendly. Restaurant and store are closed. Bar is closed. Front pool only pool open. Couple more days and it will permanently be closed.
Stayed 3 nights in Mar 2025

6/10 Okay

MARIA

Stayed 6 nights in Mar 2025

2/10 Terrible

Darshanee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Tristan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the best, not the worst
Stayed 2 nights in Mar 2025

8/10 Good

Andrew, miami

Business traveller
Liked: Cleanliness, staff & service
Property was silent
Stayed 1 night in Mar 2025

2/10 Terrible

Reginald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting, with molded walls, lampshades, doors off the hinges, a dirty tub, and roaches everywhere. It was the most awful place I've ever stepped in. The swimming pool was closed because it was cracking and falling into the ground, and the tennis court was crumbling. Several parts of the resort were condemned and vacant. Please run from this place!!!
Stayed 1 night in Mar 2025