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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
4.5-star luxury property near Bay of Banderas, connected to the convention center

Choose dates to view prices

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, free minibar
Couples treatment rooms, sauna, hot tub, steam room, body treatments
2 outdoor pools, pool umbrellas, sun loungers
5 bars/lounges, 2 poolside bars, swim-up bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Nayarit, NAY, 63732
  • Place, Paradise Plaza Shopping Center
    ‪5 min walk‬
  • Place, Nuevo Vallarta Beach
    ‪10 min drive‬
  • Place, Vallarta Adventures
    ‪11 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe King Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Two Double Room

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Two Double Room

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Family Pool View Room

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Family Pool View Room

  • Sleeps 5
  • Free WiFi

Deluxe Ocean View Room With Double Beds

  • Sleeps 3
  • Free WiFi

Rock Royalty Ocean View King Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Partial Ocean View King Bed

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Partial Ocean View King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room Double Beds

7.8 out of 10
Good
(13 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds (Rock Royalty Ocean)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Room, 2 Double Beds (Rock Royalty Ocean)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Rock Royalty Ocean View King Bed

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Diamond Ocean View King Bed

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Diamond Ocean View King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Ocean View Double Beds

8.2 out of 10
Very good
(42 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room King Bed

Deluxe Room King Bed

Deluxe Room King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Suite, 1 Bedroom (Rock)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(8 reviews)
  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

  • Ocean view
  • 195 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Ocean View King

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Bedrooms, Pool View (Deluxe)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Family Room, 2 Bedrooms, Pool View (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Deluxe King Room with Ocean View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe King Room with Ocean View

  • Sleeps 2
  • Free WiFi

Deluxe King Room with Partial Ocean View

  • Sleeps 2
  • Free WiFi

Deluxe Partial Ocean View Double Beds

  • Sleeps 3
  • Free WiFi

Room, 2 Double Beds (Rock Royalty Ocean)

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Two-Bedroom Family Room

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Two-Bedroom Family Room

  • Sleeps 4
  • Free WiFi

View all photos for Rock Suite Ocean View (2Bdr) with Personal Assista

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Rock Suite Ocean View (2Bdr) with Personal Assista

  • Sleeps 4
  • Free WiFi

View all photos for Diamond Ocean View King Room

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Diamond Ocean View King Room

  • Sleeps 2
  • Free WiFi

About the area

Nuevo Nayarit

Beachside getaway.Stay at this Nuevo Nayarit property and you'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Vallarta Adventures. Nayar Vidanta Golf and Nuevo Vallarta Beach are also within 2 miles (3 km).

What's nearby

  • Nuevo Vallarta Rivera Farmer's Market - 3 min walk - 0.3 km
  • Paradise Plaza Shopping Center - 5 min walk - 0.5 km
  • Nuevo Vallarta Beach - 10 min drive - 2.0 km
  • Vallarta Adventures - 11 min drive - 2.0 km
  • Nayar Vidanta Golf - 14 min drive - 4.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 21 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Copán Sunset Sky Bar - ‬4 min drive
  • ‪Eddie's Place Nopal Beach - ‬4 min drive
  • ‪Tulum Restaurant - ‬4 min drive
  • ‪JUDE Bistro & Bar - ‬8 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

4.5-star luxury property near Bay of Banderas, connected to the convention center
Some rates at Hard Rock Hotel Vallarta - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool, and a health club.

This 4.5-star Nuevo Nayarit property is smoke free.

  • 362 guestrooms or units
  • 8 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from July 20 2026 to December 17 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (roundtrip)
  • Airport shuttle fee per child: MXN 1000 (roundtrip), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel

Hard Rock Hotel Vallarta

Hard Rock Hotel Vallarta All inclusive

Hard Rock Vallarta

Vallarta Hard Rock Hotel

Hard Rock Vallarta

Hotel Hard Rock Hotel Vallarta Nuevo Vallarta

Hotel Hard Rock Hotel Vallarta

Hard Rock Hotel Vallarta Nuevo Vallarta

Hard Rock Hotel Vallarta All inclusive

Hard Rock Hotel

Hard Rock

Hard Rock Hotel Vallarta All Inclusive

Hard Rock Hotel Vallarta All Inclusive All-inclusive property

Hard Rock Hotel All Inclusive All-inclusive property

Hard Rock Hotel All Inclusive

All-inclusive property Hard Rock Hotel Vallarta - All Inclusive

Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta

Hard Rock Hotel Vallarta

Hard Rock Vallarta Inclusive

Frequently asked questions

How close is Hard Rock Hotel Vallarta - All Inclusive to the airport?

Hard Rock Hotel Vallarta - All Inclusive is 6.7 mi (21-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of May 12, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on May 18, 2026 start from CA $387, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Vallarta - All Inclusive have an airport shuttle?

Hard Rock Hotel Vallarta - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of MXN 1000 per person, roundtrip.

How close is Hard Rock Hotel Vallarta - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Vallarta - All Inclusive offer free breakfast?

Hard Rock Hotel Vallarta - All Inclusive offers free cooked-to-order breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hard Rock Hotel Vallarta - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (12-min drive) and Vallarta Casino (14-min drive) are nearby.

What time is check-in at Hard Rock Hotel Vallarta - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hard Rock Hotel Vallarta - All Inclusive?

Free parking is not available at this property.

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Hard Rock Hotel Vallarta - All Inclusive features 2 outdoor pools and a children's pool.

Does Hard Rock Hotel Vallarta - All Inclusive have a restaurant?

Hard Rock Hotel Vallarta - All Inclusive is home to The Market, which features international cuisine.

Does Hard Rock Hotel Vallarta - All Inclusive have a spa?

This property has a spa, which features hot stone massages, body scrubs, and facials.

How close is Hard Rock Hotel Vallarta - All Inclusive to downtown Nuevo Nayarit?

Hard Rock Hotel Vallarta - All Inclusive is 0.3 mi away from Nuevo Nayarit.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 707 out of 1279 reviews
Rating 8 - Good. 300 out of 1279 reviews
Rating 6 - Okay. 171 out of 1279 reviews
Rating 4 - Poor. 50 out of 1279 reviews
Rating 2 - Terrible. 51 out of 1279 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

jody

Stayed 4 nights in Feb 2026

4/10 Poor

Patricia

Stayed 5 nights in Feb 2026

2/10 Terrible

Rafael

Disliked: Amenities, property conditions & facilities
The rooms were actually ok. Bad service. Bad attitudes. Terrible check in process. Never any avaialble chairs by any of the pools or beach.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jeff, SLC

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome.
Stayed 4 nights in Jan 2026

2/10 Terrible

Rocío

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Nos atendieron muy mal, tenían el hotel lleno y muy poco personal, se les acababan los insumos, las estaciones de comida tienen horarios limitados, y si quieres comer algo después de las 17:00 hrs tenías que ingresar a un restaurante Hicimos una reserva para el evento del Súper bowl y en el check out nos querían hacer dobles cargos pir este evento porque tuvieron un desorden con las listas de asistentes, nadie tenía control m de nada Al parecer el hotel entrará en remodelación muy pronto y su servicio e instalaciones solo sobreviven, sin embargo el costo del hospedaje no se alinea en absoluto a sus deficiencias
Stayed 3 nights in Feb 2026

2/10 Terrible

Rocío

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
La peor experiencia en servicio, este hotel no está preparado para una ocupación completa, el personal es insuficiente para dar un buen servicio, los alimentos son insuficientes ( se acabo el pan para los hor dogs, y el St. Germain) para todo había una negativa, ( no se puede, ya se acabó no puedes estar aquí)
Stayed 3 nights in Feb 2026

10/10 Excellent

Clint

Stayed 3 nights in Feb 2026

10/10 Excellent

Claudia Margarita

Liked: Cleanliness, staff & service, amenities
La habitación linda y limpia. Los alimentos buenos. La playa hermosa. El hotel en general muy bonito
Stayed 2 nights in Jan 2026

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was amazing!! GREAT SERVICE, AMAZING FOOD!!!! 100% PERFECT
Stayed 4 nights in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a great stay at the Hard Rock Hotel Vallarta! We appreciated the service, food and amenities! Initially I had a minor problem that turned out to be a misunderstanding. There is a lot of staff everywhere and always happy to help. Had a great experience at the Spa. Great service from Chris and a fantastic massage from Janet!
Stayed 2 nights in Jan 2026

8/10 Good

Brian

Hotel was great, staff were great, grounds were great, food was just ok.
Stayed 7 nights in Jan 2026

10/10 Excellent

JORGE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food had great quality, the staff make you feel comfortable
Stayed 2 nights in Jan 2026

10/10 Excellent

Talia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel- we have been here three times!
Stayed 5 nights in Dec 2025

10/10 Excellent

Kimberly

Stayed 4 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 8 nights in Jan 2026

10/10 Excellent

Jeffrey, Easley

Stayed 1 night in Jan 2026

4/10 Poor

Franjo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Prepaid for a round trip private hotel transfer only to stand in the heat for 45 mins while a hotel rep positioned himself in the taxi queue on our behalf while we watched from a few feet away. Upon arrival we were offered an ocean view upgrade, we declined and the front desk agent said “I’ll still give you the room”. She had already written the room number down on the card she handed us. Sad attempt to upsell. We were promptly harassed by our “vacation planner” who was really just trying to get us to attend a 90 minute sales presentation to join their vacation club. Every subsequent walk through the lobby, we were met by this agent offering to incentivize us with whale watching excursions and massages. It got to the point where we avoided the lobby at all costs to prevent awkward exchanges with him and consistently having to turn down his advances. We walked the property excited to indulge in the dinner offerings and were promptly disappointed to find that only two of the restaurants were open, as the property accommodated a large group hosting a sales award ceremony. This party was located outside in the event space directly below our room and the music and cheering didn’t subside until 10pm. The room was significantly smaller than advertised online as they had renovated and turned part of the room into an outdoor balcony with a single person bathtub. Not the private jetted tub inside the room as advertised. Prepare for sectioned off areas for “members only”
Stayed 4 nights in Jan 2026

2/10 Terrible

sergio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Popular
Stayed 2 nights in Jan 2026

2/10 Terrible

Shaghayegh

Disliked: Cleanliness, property conditions & facilities
Do NOT go to this hotel. It was dirty, poor service, our whole bathroom exploded from tiles up and poop was every where. Both my kids and I got skin infections from their dirty sheets and dirty pool water. Don’t be fooled by the pictures. Rooms are old and dirty. Even hallways dirt. The whole hotel looks like it has been through a beating and then someone pooped all over it. This is not exaggerating, it is the simple truth. DO NOT go here if you actually need to go on vacation. They changed our room 3 times.
Stayed 6 nights in Dec 2025

6/10 Okay

Karina H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine however the sales mentality of the staff was atrocious. They give you a colored bracelet that is also your room key that you can’t take off. The bracelet color ets staff know at a glance if you booked through Expedia, CostCo travel, etc. and they hound you about buying a vacation package directly with them. They offered me free tickets to a show if I met with a representative for no more than 45 minutes. It turned into a 5 hour ordeal AND they called me the next day to see offer another vacation package! The packages run upwards of $20,000 by the way. I felt like I was buying a car and not taking a much needed break from work. Not what I wanted to do in my vacation and I am very disappointed. The experience soured the rest of the vacation. I’m disappointed.
Stayed 4 nights in Jan 2026

8/10 Good

Mary

Stayed 4 nights in Jan 2026

8/10 Good

Vyacheslov

Travelled with partner
Liked: Cleanliness, staff & service
Fix electric outlets by bed stands please
Stayed 2 nights in Jan 2026

10/10 Excellent

Ana

Stayed 3 nights in Jan 2026

10/10 Excellent

Jorge

Stayed 1 night in Jan 2026

10/10 Excellent

Marcos

Stayed 3 nights in Jan 2026