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Krystal Grand Nuevo Vallarta – All Inclusive

Property class: 4
4-star beachfront property near Playa Bucerías

Choose dates to view prices

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

Buffet
Property video
Reception
5 bars/lounges, poolside bar, beach bar
Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732
  • Place, Flamingos Golf Club
    ‪5 min drive‬
  • Place, Nuevo Vallarta Beach
    ‪6 min drive‬
  • Place, Playa Bucerías
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Tropical View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Tropical View Doble

8.2 out of 10
Very good
(54 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

Deluxe Room, 1 King Bed, Garden View

Deluxe Tropical View King

8.0 out of 10
Very good
(35 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Doble

Luxury Room, 2 Double Beds, Partial Ocean View

Deluxe Ocean View Doble

8.0 out of 10
Very good
(37 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool view Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Pool view Doble

8.0 out of 10
Very good
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Ocean View Doble

8.0 out of 10
Very good
(28 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Superior Room, 1 King Bed, Beachfront

Junior Suite Ocean Front King

8.2 out of 10
Very good
(25 reviews)
  • Bay view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out King

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out King

9.2 out of 10
Wonderful
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Club Junior Suite Swim Out Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Swim Out Doble

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Club Junior Suite Ocean View Doble

Free minibar, in-room safe, blackout drapes, iron/ironing board

Altitude Club Junior Suite Ocean View Doble

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Superior with Sea View

  • 40 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • 28 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Double Suite Classic with Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Classic with Pool View

  • 40 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Double Suite Junior with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe with Garden View

  • 34 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Double Room Deluxe with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe with Sea View

  • 34 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Double Suite Premium with Pool View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Premium with Pool View

  • 40 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Family Room

Family Room

Family Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

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About the area

Nuevo Nayarit

Beachfront retreat .You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Playa Bucerías and Flamingos Golf Club are also within 2 miles (3 km).

What's nearby

  • Flamingos Golf Club - 5 min drive - 2.7 km
  • Nuevo Vallarta Beach - 6 min drive - 3.1 km
  • Playa Bucerías - 12 min drive - 4.6 km
  • VidantaWorld - 21 min drive - 11.9 km
  • Nayar Vidanta Golf - 23 min drive - 11.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Bar Flamingos - ‬18 min walk
  • ‪Restaurante Piccolo - ‬16 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Reflect Krystal Sky Bar - ‬1 min walk
  • ‪Don Rafael - ‬19 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

4-star beachfront property near Playa Bucerías
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Nayarit property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with free minibar items and laptop-compatible safes. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

Children are not allowed in the infinity pool.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

How close is Krystal Grand Nuevo Vallarta – All Inclusive to the airport?

Krystal Grand Nuevo Vallarta – All Inclusive is 9.9 mi (26-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on May 10, 2026 start from CA $358, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Grand Nuevo Vallarta – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Grand Nuevo Vallarta – All Inclusive.

How close is Krystal Grand Nuevo Vallarta – All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Krystal Grand Nuevo Vallarta – All Inclusive offer free breakfast?

Krystal Grand Nuevo Vallarta – All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Krystal Grand Nuevo Vallarta – All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (17-min drive) and Vallarta Casino (18-min drive) are nearby.

What time is check-in at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Krystal Grand Nuevo Vallarta – All Inclusive?

This property offers free self parking.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a restaurant?

Krystal Grand Nuevo Vallarta – All Inclusive is home to Hacienda El Mortero, which features Mexican cuisine.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a spa?

This property has a spa, which features aromatherapy, facials, and massages.

How close is Krystal Grand Nuevo Vallarta – All Inclusive to downtown Nuevo Nayarit?

Krystal Grand Nuevo Vallarta – All Inclusive is 3.5 mi away from Nuevo Nayarit.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 728 out of 1691 reviews
Rating 8 - Good. 467 out of 1691 reviews
Rating 6 - Okay. 280 out of 1691 reviews
Rating 4 - Poor. 110 out of 1691 reviews
Rating 2 - Terrible. 106 out of 1691 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Eric

The food was awesome. The pools were nice and heated. Had a great time!
Stayed 9 nights in Dec 2025

6/10 Okay

Samantha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I really want to give the hotel 4 stars because the staff were amazing and they alone would have increased this rating. I don’t usually give feedback but if you are thinking about staying here there are a couple of things that should mentioned. The AC may need to be cleaned out as our room had a peculiar smell and I had problems with my sinuses, perhaps to do with this? There was no entertainment at night and if we went for dinner too early, it was one long night. There is no lounge area that accommodates many people. There is a sports bar however has little seating and the same goes for the Sky bar which is overrated. The lobby lounge has a very small bar and again hardly any seats available. If the price is right for you and you have a family, there did appear to be a great sized family pool and some entertainment during the day. The hotel is situated in a good location to jump in a taxi and head off to Puerto Vallarta for the day and has plenty of seating on the beach.
Stayed 10 nights in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness
I didn’t love the cut-throat chair reservations at 6am, also the buffet was good but not good enough to make up for restaurant reservations to be booked out 48 hours, I did like that there were bars that stayed open late but the swimming pools closed way too early. I think they closed at like 7:00, they would try to make up for it with events that were wildly underwhelming. VERY LIMITED room service menu, it was like 5 items and a surcharge. The beach 5/5 stars, perfect sand, perfect surf, perfect weather, no riptide. There were several vendors but I like vendors, they had boogie boards to rent and tumblers for purchase, EVERYTHING you need and a bunch of stuff you don’t need too. Staff was friendly, drinks were good, if you put 100k into that roof bar you could get another star easy…
Stayed 7 nights in Dec 2025

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, pools were nice, food was great, room was nice but the ac did not work properly. Hard to book decent à la carte Times and entertainment was ok.
Stayed 7 nights in Jan 2026

8/10 Good

Japinder

Stayed 5 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It is a really nice resort. the food is very good, the room was very nice, staff were friendly and it’s right on the beach where you can walk for miles. Not a lot in the way of big entertainment-it’s very low key, but that suited us fine. If you are looking for a lot of nightlife, shops, etc, it’s better to stay closer to PV, but we really enjoyed the quiet. We walked into Bucerías on a nice path, rented bikes (extra cost but right on the property) and met a lot of nice people. We had the altitude club, building 4 9th floor. there are 4 rooms on that floor that have a solid wall on the balcony, so you can’t see the ocean when you are sitting. ( 4914, 4915 4916 for sure.) We asked to move, but they were full, so we saw the lovely view only when standing. they should get high stools, and that would make those rooms just as good. 10th floor is the best I think. Beds were comfortable. Housekeeping was inconsistent, one day they came in twice, the next not at all, but we didn’t need much and they had a lot of rooms to cover. Even though they were full, it never felt crowded anywhere and we always had a nice table. We really enjoyed our stay here, and were sad to leave!
Stayed 6 nights in Jan 2026

8/10 Good

Diane, Harrison

Upgrade room it was wonderful. And Expedia was a total surprise for us with the Vip ck in
Stayed 9 nights in Jan 2026

6/10 Okay

Karina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was clean, Oxxo was just walking distance from the property. Oscar and Fatima in the grill restaurant were amazing but we did encounter a very rude staff member at the Ayami restaurant -the hosts, we had a 9pm dinner reservation arrived at 9:06pm and we waited for someone to greet us and when she did she mentioned how we were late and can no longer seat us. My husband exchanged a few words with her and another staff member mentioned how there were plenty of tables available so it wasn’t a big deal. The host kept arguing back with the other staff member so we just left and ask for a table at the grill restaurant, which by the way it the host gave
Stayed 4 nights in Jan 2026

8/10 Good

Jay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first room we were in had a problem with the draining of the sink. They attended to the problem and moved us to another room. I was impressed with the way they handled the issue. We were treated extremely well and I would recommend this resort. The buffet and restaurants were very good and the staff was attentive and kind. I would recommend this resort to family and friends.
Stayed 14 nights in Jan 2026

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay with our kids and their spouses for a family trip of 6 that they also enjoyed. Food was great both in the buffet and restaurants. Staff are always friendly and helpful. Pool is great with swim up bar and awesome bartenders. Beach is great with some shade provided with umbrellas. Just have to get up early to reserve a chair by the pool or the beach. This was the second trip for my wife and I and will be back again. Stayed in the Junior suite with ocean view. Highly recommend.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ana E., Los Angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the stay and can’t wait to go back again!
Beautiful evenings with live entertainment.
Amazing days at pool.
Lots of horses for rent outside our hotel.
Kids loving the pool!
Stayed 5 nights in Dec 2025

6/10 Okay

June

Travelled with partner
Liked: Cleanliness
Room was good, comfortable beds, very clean. Staff mostly very pleasant and helpful. Although abundance of lounge chairs, very often none available owing to most people ‘ resrving them for extended periods but barely using them. As seniors ( one disabled) several days were obliged to sit on low benches.( pool area
Stayed 9 nights in Jan 2026

10/10 Excellent

Sharon Lynn

Liked: Cleanliness
Staff great. Pool was good with large sun ledge for small children. Nice variety of food at the buffet.
Stayed 5 nights in Jan 2026

6/10 Okay

Chris, Edmonton

Stayed 10 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 3 nights in Jan 2026

6/10 Okay

Elizabeth

Travelled with family and small children
Disliked: Cleanliness
AC in our room did not work. The hallways and stairwells were very dirty and were only cleaned occasionally. The whole resort appeared to be very understaffed. The staff at Altitude were great but there was a definite language barrier with other staff.
Stayed 7 nights in Jan 2026

8/10 Good

Judith

Liked: Staff & service
The pool & restaurant staff were amazing. The food was great. The issue we had was not being able to get a chair by the adult pool ( or on the beachfront) . We were told no reservations for the lounge chairs. The pool concierges were great and found us chairs for 2 days and we found chairs for 3 days. So for 14 days we could only get chairs for 5 of those days. We paid a great dollar for two weeks and expected better treatment. If you say no lounge chair reservations, it should be enforced with a system in place to watch over this situation. It would alleviate a lot of the frustration.
Stayed 14 nights in Jan 2026

10/10 Excellent

Thomas

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just did a week at Krystal Grand Nuevo Vallarta, and we loved it. Our group included my wife and our three kids (7-12), our friends: a couple with two kids (5-10), and my dad and his partner (both in their mid-70s). The resort layout, the food, the beach, the staff, and the price point are what will bring us back. Gold (Expedia) wristbands: My most significant takeaway after arriving was that because we booked through Expedia, we received gold wristbands, which got us (from what I can tell) the same practical benefits as Altitude members, despite that we had booked a basic family room. We got private check-in in the Altitude lounge (no lineup at front desk), 24/7 access to said lounge, and our luggage delivered/retrieved from the lobby to our rooms when we needed it. We also were able to get reservations at the a la carte restaurants for every night except the last one, which was fine with us. The staff were attentive, friendly, and had good English. Our room had a couple of minor issues that were remedied in short order. The shower drain needed to be unclogged, maintenance guy showed up in less than an hour. When we asked chairs for our ground floor patio, they were delivered quickly, as was a rollaway bed for our biggest kid. One room-related issue (which is a super minor one) was that we didn’t have a clothesline to dry wet swimsuits in the shower. In summary, we had an excellent trip at this resort, and we wish we could have stayed for longer. We will be back!
Stayed 6 nights in Jan 2026

8/10 Good

Linda

Travelled with family and small children
Disliked: Amenities
Our room was very nice, a little bit outdated, but it definitely needed some TLC. The fridge only had one setting “low” so nothing was ever very cold. I only let the cleaning staff in my room once because I wanted the floors swept and the bathroom cleaned, and all they did was make the beds and leave clean towels
Stayed 9 nights in Jan 2026

10/10 Excellent

Shawn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and customer service were top notch!
Stayed 6 nights in Jan 2026

8/10 Good

Jose Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2026

6/10 Okay

peter alexander

Stayed 6 nights in Jan 2026

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was fantastic, very clean. The staff all over the resort went out of their way for us. Josefina our concierge was amazing. She was so very helpful and made us feel right at home. She was able to help us with things to see and do. Always so happy. The restaurant staff, beautiful, just wonderful, friendly and helpful. Thank you Krystal Grand!!!
Stayed 7 nights in Jan 2026

8/10 Good

David, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Awesome poo and views
Stayed 10 nights in Jan 2026

4/10 Poor

Maria

Travelled with family
Disliked: Amenities, property conditions & facilities
If you like quality and comfort, do not come here. The staff is friendly and willing to serve you, but there is only so much they can achieve. The hotel puts out just enough effort to get by. Starting with the bathroom. The shampoo, conditioner, body soap and lotion should have a warning label. It burned my eyes. The bed, bring your own pillows. The mattresses are hard. Bed covering are old. The couch says don’t sit here. The rooms are not comfortable or welcoming. This place is a retirement hotel. Restaurants. Food is okay. Not many options. Very limited as well as snacks. The drinks have an aftertaste. The furniture in restaurants and beach are so outdated. Let’s say you need to make reservations for dinner way in advance. That’s if you are able to reserve. (You will be stuck at buffet). Oh and at the beach, rise with the sun to get your lounge chair. Like I said the staff is very willing. The spa was nice thanks to the staff. Bring your own nail polish. I tried leaving early but Krystal refused to work with Expedia. Oh. Try buying the black bracelet. With black bracelet you can get drinks with no after taste. They have about 5 different colored bracelets. It’s just a hot cheap mess.
Stayed 7 nights in Jan 2026