Ratings based on 950 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
You get what you pay for
Posted Mar. 1, 2024 on HotelsHotel was fair walls are thin so lots of noise.
Comment from Hotel Management
Mar. 2, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Mark,Thank you for taking the time to write a review of your stay at the Red Roof Inn San Marcos. Please accept our apologies for all any disturbance during your time at our property. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 25, 2024 on Hotels
Bathroom is dim, overhead light near mirror not working. Staff informed. phone has no dial tone.
Comment from Hotel Management
Feb. 26, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Remedios,We appreciate your comments regarding your recent stay at our Red Roof Inn San Marcos. However, we must apologize for the issues you mentioned regarding there being no dial tone on the phone, broken overhead lights and a dim bathroom. This is regrettable to see, as this is not a experience our guests usually have. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
by A traveller
Comfy
Posted Feb. 19, 2024 on HotelsVery comfortable, room was so clean you could smell it as soon as you were at the door, reception was very friendly and made check in process very easy.
Comment from Hotel Management
Feb. 21, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn San Marcos. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, friendly reception and comfortability. You indicated that you were unsatisfied with burn on bathtub, sketchy people and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sammy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn San Marcos and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Feb. 18, 2024 on Expedia
The property was convenient and perfect for a night's stay.
by A traveller
Excelente!!!!!!
Posted Feb. 14, 2024 on HotelsVery good experience, the room very clean, beds comfortable and the blankets looked and smelled clean, not dirty or stained, as well as clean bath towels. The staff very friendly, the people who do the cleaning when I met them in the hallway said good morning, always with good attitude. Experience overall!!!!!!
Comment from Hotel Management
Feb. 15, 2024 by Xao RediResponse Specialist, Hotel Management
The team at our Red Roof Inn San Marcos would like to thank you for sharing your feedback with us, Gerardo. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our comfortable beds and friendly staff, along with our clean rooms and your other highlights delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management
by A traveller
Never will stay here again
Posted Feb. 10, 2024 on HotelsNo elevator, no remote on batteries on remote, the room smell bad ,
Comment from Hotel Management
Feb. 11, 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Juan. The team at our Red Roof Inn San Marcos was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of an elevator and the poor room odor hindered your stay. As it relates to the lack of batteries in the remote, please feel free to advise the front desk of this so that it can be rectified in real-time.I appreciate that you brought this to our attention. On behalf of Red Roof, we wish you all the best in your future travels.Best wishes,Red Roof Management
by A traveller
Posted Feb. 6, 2024 on Expedia
Window not clean
Comment from Hotel Management
Feb. 7, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Maria,Thank you for taking the time to write a review of your stay at the Red Roof Inn San Marcos. Please accept our most sincere apologies for any inconvenience caused by the window. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 4, 2024 on Expedia
Rooms are clean beds are comfy
Comment from Hotel Management
Feb. 4, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Abel,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn San Marcos. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Top Notch!!
Posted Jan. 29, 2024 on HotelsI’ve stayed at many hotels in the area and I’ve always considered this place the best!!!!
Comment from Hotel Management
Jan. 29, 2024 by Recordo Rediresponse Specialist, Hotel Management
Dear Jody,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn San Marcos. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
