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"I LIKE THE PLACE VERY MUCH THE ONLY COMMENT IS THAT IT DOES NOT HAVE AIR CONDITIONING AND THE FIRST DAY IT WAS VERY HOT, THERE WERE 2 FANS. AT NIGHT I ... " More

By a verified traveller on Mon 31 Jul 2023

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Hotel Description

Family-friendly Mediterranean hotel with outdoor pool

Oceanside stay

A stay at this Puerto Nuevo hotel places you within 3 miles (5 km) of All the Pretty Horses of Baja Rides and Rescue and 6 miles (10 km) of Christ of the Sacred Heart. Baja Studios is within 9 miles (15 km) and La Misión Beach is within 12 miles (20 km).

Poolside dining

This Mediterranean hotel features a full-service spa, 2 spa tubs, and a restaurant. There's fun for all ages with a children's pool and a playground, and families will appreciate the picnic area. Enjoy the outdoor pool and perks like free self parking and free WiFi.

King with Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $118* Per night/room 28 Apr. - 29 Apr.

Standard Double with Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Family Room With Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

1 Bedroom Villa 2nd Floor, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 8 Max

2 Bedroom Villa 2nd Floor, Ocean Front

Bed Count 2 King Beds Maximum Occupancy 10 Max

Ocean Front King With Balcony and AC

Bed Count 1 King Bed Maximum Occupancy 3 Max

Puerto Nuevo Baja Hotel & Villas ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Puerto Nuevo Baja Hotel & Villas

Everyone (9) Couples (3) Family (7)
2 out of 5

Posted by on 18 Dec. 2023

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Comment from Hotel Management

4 Jan. 2024 by GUEST RELATION MANAGER

Dear Enrique, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

4 out of 5
I LIKE THE PLACE VERY MUCH THE ONLY COMMENT IS THAT IT DOES NOT HAVE AIR CONDITIONING AND THE FIRST DAY IT WAS VERY HOT, THERE WERE 2 FANS. AT NIGHT IT WAS COOL BUT IF SOMEONE WANTED TO BE INSIDE THE HOUSE IT WAS VERY HUMID AND HOT.VERY NICE FACILITIES AND VERY GOOD CUSTOMER SERVICE.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

3 Aug. 2023 by GUEST RELATION MANAGER

Dear Karina,Thank you for your kind feedback about your recent stay with us. We're pleased to know that you liked our place and appreciated our facilities and excellent customer service.We apologize for any inconvenience caused by the lack of air conditioning in your room. Please know that we have more than 50 rooms with air conditioning, and we are actively working on implementing more A/C units in our rooms to enhance the guest experience.Thank you for choosing our hotel, and we look forward to welcoming you back in the future for an even more pleasant stay.

2 out of 5
There was a horrible drainage smell in the villa where we staid. So horrible that it made me nauseous and we couldn’t wait to get the heck out of there. Disgusting

Posted by on 25 Jul. 2023

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Comment from Hotel Management

28 Jul. 2023 by Guest relation manager A , C

Dear Maricela, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We would like to apologize for the inconvenience with your room, we are looking into this issue and hope to resolve it promptly and accurately to prevent it from happening again. On the other hand, we appreciate your comments and suggestions, as it helps us detect where we can refine our offer so we can continue improving.

5 out of 5

Posted by on 21 Jun. 2023

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Comment from Hotel Management

14 Jul. 2023 by Jesus

Dear Jesus, Thank you for choosing Puerto Nuevo Baja Hotel y Villas and for taking the time to rate your experience. We hope to see you soon!

5 out of 5
Need some remodeling and updated

Posted by on 15 May 2023

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Comment from Hotel Management

15 May 2023 by GUEST RELATION MANAGER

Dear Lyva, Thank you for your comments and for choosing Puerto Nuevo Baja Hotel y Villas as your place to stay. We appreciate your comments and suggestions and we're glad to share we’re currently working on remodeling some of our rooms, we’ll be sharing more information about it very soon. We sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience.

3 out of 5
Our room was not facing the Ocean as I thought it stated.

Posted by on 23 Apr. 2023

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Comment from Hotel Management

25 Apr. 2023 by GUEST RELATION MANAGER

Dear Elizabeth, Thank you for your honest opinion, and for taking the time to show us the details of your stay at Puerto Nuevo Baja Hotel y Villas. We have ocean view rooms and partial ocean view rooms (this means ocean view pool view) we apologize if we didn't provide this information at the time of your reservation. We hope to see you soon!

5 out of 5
Love this place. I always come here. Great place for couples

Posted by on 16 Apr. 2023

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Comment from Hotel Management

17 Apr. 2023 by GUEST RELATION MANAGER

Dear Mario, We are so grateful for your kind words. Thanks for sharing your review with us and the community and for choosing us as your place to stay. Thank you for the excellent rating, and we look forward to hosting you again soon!

3 out of 5
Staff was accommodating, responsive and friendly. Property and room could use updating. There was no heater so it was extremely cold at night.

Posted by on 3 Apr. 2023

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Comment from Hotel Management

3 Apr. 2023 by GUEST RELATION MANAGER

Dear Elizabeth, Thank you for your comments and for choosing Puerto Nuevo Baja Hotel y Villas as your place to stay. We appreciate your suggestions and we're glad to let you know we're currently working on the upgrade of some of our rooms, we'll be sharing more information about it very soon. Also, we do have some rooms with A/C and heater, we're sorry if we didn't provide the complete information. We sincerely hope we can welcome you back anytime soon!

1 out of 5

Posted by on 24 Oct. 2022

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5 out of 5

Posted by on 24 Apr. 2022

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Property Features

Puerto Nuevo Baja Hotel & Villas offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly Puerto Nuevo Baja Hotel & Villas. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free. Smoking is allowed in designated areas at this Mediterranean Playas de Rosarito hotel.

  • 248 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1990
  • Karaoke
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and beach shuttle
  • Parking: Free self parking

Room Amenities

Puerto Nuevo Baja Hotel & Villas offers 248 accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.

  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Designer toiletries
  • Telephone
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 9 AM to 11 AM.

El KIOSKO - This poolside cocktail bar specializes in local and international cuisine and serves lunch and light fare. A children's menu is available.

PUERTO NUEVO SPORTS BAR - This sports bar specializes in local and international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open select days.

LA CASCADA - This poolside cocktail bar specializes in local and international cuisine and serves light fare only. A children's menu is available. Open select days.

PUERTO NUEVO RESTAURANT - Overlooking the ocean and pool, this family restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Puerto Nuevo Baja Hotel & Villas

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 9
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 190–300 per person
  • Airport shuttle fee: MXN 750.00 per person (roundtrip)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baja Grand Resort
  • Grand Baja
  • Grand Baja Puerto Nuevo
  • Grand Baja Resort
  • Grand Baja Resort Puerto Nuevo
  • Puerto Nuevo Baja Hotel Villas
  • Baja Hotel Villas
  • Puerto Nuevo Baja Hotel Villas Playas de Rosarito
  • The Grand Baja Hotel Puerto Nuevo
  • Grand Baja Hotel
  • Puerto Nuevo Baja Villas Playas de Rosarito

You should know

  • Up to 2 children 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.