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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property
3-star hotel near Villa d'Este

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Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

Exterior
Lunch and dinner served
BBQ/picnic area
Select Comfort beds, minibar, in-room safe, desk
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 00019
  • Place, Hadrian's Villa Greek Theater
    ‪3 min drive‬
  • Place, Hadrian's Villa
    ‪4 min drive‬
  • Place, Villa d'Este
    ‪6 min drive‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Twin Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Standard Triple Room

  • Sleeps 3
  • Free WiFi

About the area

Tivoli

In Tivoli .You'll find Hadrian's Villa Greek Theater and Hadrian's Villa within 2 miles (3 km) of this hotel. Villa d'Este and Terme di Roma - Acque Albule are also within 3 miles (5 km).

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.9 km
  • Hadrian's Villa - 4 min drive - 2.2 km
  • Villa d'Este - 6 min drive - 3.7 km
  • Spanish Steps - 36 min drive - 33.4 km
  • Colosseum - 37 min drive - 33.4 km

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 50 min drive

Restaurants

  • ‪Da Totarello - ‬14 min walk
  • ‪BioDomus - ‬11 min walk
  • ‪Caffe Italiano - ‬2 min drive
  • ‪Villa Esedra - ‬17 min walk
  • ‪Ristorante La Tenuta di Rocca Bruna Country Resort - ‬12 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

3-star hotel near Villa d'Este
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Cristallo Relais Sure Hotel Collection by Best Western. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Tivoli hotel is smoke free.

  • 50 guestrooms or units
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 50 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number IT058104A1E402U34V

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Frequently asked questions

How close is Hotel Cristallo Relais Sure Hotel Collection by Best Western to the airport?

Hotel Cristallo Relais Sure Hotel Collection by Best Western is 20.1 mi (24-min drive) away from the Ciampino Airport (CIA) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Hotel Cristallo Relais Sure Hotel Collection by Best Western on Jun 20, 2026 start from CA $145, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have an airport shuttle?

Hotel Cristallo Relais Sure Hotel Collection by Best Western offers an airport shuttle 24 hours a day, for a charge of EUR 70 per vehicle, roundtrip.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at Hotel Cristallo Relais Sure Hotel Collection by Best Western, but buffet breakfast is offered for a fee of EUR 7 for adults and EUR 7 for children. It's available every day from 7 AM to 9:30 AM.

Is there a casino at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, there is no casino at this hotel.

What time is check-in at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM.

Is there free parking at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

This hotel offers free self parking.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a pool?

Hotel Cristallo Relais Sure Hotel Collection by Best Western features a seasonal outdoor pool.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a restaurant?

Hotel Cristallo Relais Sure Hotel Collection by Best Western is home to Ristorante dell'albergo, which features local cuisine. The dining venue(s) are closed on Christmas Eve and Christmas Day.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Hotel Cristallo Relais Sure Hotel Collection by Best Western to downtown Tivoli?

Hotel Cristallo Relais Sure Hotel Collection by Best Western is 2.2 mi away from Tivoli.

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 101 reviews
Rating 8 - Good. 44 out of 101 reviews
Rating 6 - Okay. 24 out of 101 reviews
Rating 4 - Poor. 10 out of 101 reviews
Rating 2 - Terrible. 5 out of 101 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable hotel but surrounding area did not offer much in terms of amenities
Stayed 1 night in Dec 2025
Verified

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities
On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Stefano

Disliked: Property conditions & facilities, room comfort
Dirty towel shower too small I need take a door out to get oit
Stayed 1 night in Sep 2025
Verified

6/10 Okay

France

Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Roger Xavier

Disliked: Staff & service, property conditions & facilities, room comfort

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities
buono
Stayed 1 night in Feb 2026
Verified

8/10 Good

Claudete de Lourdes

Liked: Cleanliness, staff & service, amenities
Boa localização, equipe atenciosa, quartos limpos.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Danielle Diniz

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025
Verified

8/10 Good

massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine
Stayed 1 night in Oct 2025
Verified

8/10 Good

ANTONIO FABRIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breve sosta per lavoro
Stayed 1 night in Oct 2025
Verified

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bien

Hotel tres propre et personnel agréable. Chambre spacieuse. Tres agréable.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
Stayed 7 nights in Jul 2025
Verified

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.
Stayed 1 night in May 2025
Verified

6/10 Okay

Gianluigi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Purtroppo le porte di legno delle camere, con un corridoio che non assorbe i rumori, non sono il massimo per un hotel confortevole. Non siamo tutti uguali, pero' purtroppo esistono clienti che entrano ed escono dalle stanze, sbattendo le porte e questo sinceramente non va bene. Ingresso doccia stretto e scomodo. Inesistenti i dispenser appesi al muro in bagno.
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Servono tappi per le orecchie

L'insonorizzazione delle camere è pessima. A questo si aggiunga il piano bar al piano terra che fa musica ad alto volume fin dopo la mezzanotte. Colazione: alle 9 il buffet è stato già sbarazzato. Serviti brioche, cappuccino e acqua senza altrw spiegazioni
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Piscina rotta

Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Gianluca

Disliked: Staff & service, property conditions & facilities, room comfort

Old very old

Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

jean-pierre

Liked: Cleanliness, property conditions & facilities
Goed voor een verblijf op doorreis. Zeker geen vakantiehotel.
Stayed 3 nights in Jun 2023
Verified

4/10 Poor

francisco

Disliked: Property conditions & facilities, room comfort
Instalaciones totalmente diferentes a las que muestran las fotos, ruidoso.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Cavattoni

Liked: Cleanliness, staff & service, property conditions & facilities
Bene in generale. Personale veramente gentile e cortese.
Stayed 1 night in Feb 2022
Verified

8/10 Good

FRANCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale accogliente ed educato. Stanza pulita con una mega tv. Parcheggio disponibile interno struttura, ristorante ottimo. ottimo rapporto qualità/ prezzo
Stayed 1 night in Feb 2022