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Shinjuku Granbell Hotel

4.0 star property
4-star hotel near Samurai Museum, connected to a shopping center

Choose dates to view prices

Photo gallery for Shinjuku Granbell Hotel

Bar (on property)
The Villa Suite, Non-smoking
The Club Suite, Non-smoking
Bar (on property)
The Villa Suite, Non-smoking

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Bar

Explore the area

View in a map
2-14-5 Kabuki-cho, Shinjuku, Tokyo, Tokyo-to, 160-0021
  • Place, Samurai Museum
    ‪3 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪8 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪36 min drive‬

Room options

View all photos for Superior Double Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Standard Hollywood Twin Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Standard Hollywood Twin Room Non Smoking

  • Sleeps 2

View all photos for The Penthouse Suite　Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

The Penthouse Suite　Non Smoking

  • Sleeps 2

View all photos for Resort Suite　Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Resort Suite　Non Smoking

  • Sleeps 2

View all photos for Villa Suite Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Villa Suite Non Smoking

  • Sleeps 2

View all photos for Club Suite　Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Club Suite　Non Smoking

  • Sleeps 2

View all photos for Economy Twin RoomNon Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Economy Twin RoomNon Smoking

  • Sleeps 2

View all photos for Economy Single, Non-smoking

Economy Single, Non-smoking

Economy Single, Non-smoking

8.8 out of 10
Excellent
(31 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Economy Double, Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Economy Double, Non Smoking

8.4 out of 10
Very good
(68 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Non-smoking

Premium bedding, down comforters, in-room safe, individually furnished

Superior Double Non-smoking

8.0 out of 10
Very good
(25 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double, Non-smoking

Deluxe Double, Non-smoking

Deluxe Double, Non-smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Hollywood Twin, Non-smoking

Standard Hollywood Twin, Non-smoking

Standard Hollywood Twin, Non-smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Hollywood Twin, Non-smoking

Superior Hollywood Twin, Non-smoking

Superior Hollywood Twin, Non-smoking

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Hollywood Twin, Non-smoking

Deluxe Hollywood Twin, Non-smoking

Deluxe Hollywood Twin, Non-smoking

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double with Universal Design, Non-smoking

Deluxe Double with Universal Design, Non-smoking

Deluxe Double with Universal Design, Non-smoking

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double with Loft, Non Smoking, Ground Floor

Premium bedding, down comforters, in-room safe, individually furnished

Standard Double with Loft, Non Smoking, Ground Floor

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double with Loft, Non Smoking, Ground Floor

Superior Double with Loft, Non Smoking, Ground Floor

Superior Double with Loft, Non Smoking, Ground Floor

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin with Loft, Non Smoking, Ground Floor

Standard Twin with Loft, Non Smoking, Ground Floor

Standard Twin with Loft, Non Smoking, Ground Floor

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double with Loft and Terrace, Non Smoking, Ground Floor

Premium bedding, down comforters, in-room safe, individually furnished

Deluxe Double with Loft and Terrace, Non Smoking, Ground Floor

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Single with High Ceiling, Non-smoking

Economy Single with High Ceiling, Non-smoking

Economy Single with High Ceiling, Non-smoking

8.0 out of 10
Very good
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double with Loft, Non Smoking, 12th Floor

Standard Double with Loft, Non Smoking, 12th Floor

Standard Double with Loft, Non Smoking, 12th Floor

9.0 out of 10
Wonderful
(4 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double with Loft, Non Smoking, 12th Floor

Premium bedding, down comforters, in-room safe, individually furnished

Superior Double with Loft, Non Smoking, 12th Floor

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin with Loft, Non Smoking, 12th Floor

Standard Twin with Loft, Non Smoking, 12th Floor

Standard Twin with Loft, Non Smoking, 12th Floor

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double with Loft, Non Smoking, 12th Floor

Deluxe Double with Loft, Non Smoking, 12th Floor

Deluxe Double with Loft, Non Smoking, 12th Floor

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double / Studio,Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Double / Studio,Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double / Casual, Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Double / Casual, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double / Mature, Non Smoking

Balcony view

Executive Double / Mature, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double / Yau Ma Tei, Non Smoking

Executive Double / Yau Ma Tei, Non Smoking

Executive Double / Yau Ma Tei, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double / Mature with Kitchen, Non Smoking

Balcony view

Executive Double / Mature with Kitchen, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Club Suite, Non-smoking

The Club Suite, Non-smoking

The Club Suite, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Villa Suite, Non-smoking

The Villa Suite, Non-smoking

The Villa Suite, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Resort Suite, Non-smoking

The Resort Suite, Non-smoking

The Resort Suite, Non-smoking

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Pent House Suite, Non-Smoking

The Pent House Suite, Non-Smoking | Balcony view

The Pent House Suite, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room assigned at check-in

Premium bedding, down comforters, in-room safe, individually furnished

Room assigned at check-in

  • 13 sq m
  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Economy Twin, Non-smoking

Premium bedding, down comforters, in-room safe, individually furnished

Economy Twin, Non-smoking

8.6 out of 10
Excellent
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Studio Double Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Studio Double Non Smoking

  • Sleeps 2

View all photos for Executive Mature Double (with Kitchen & Washing Machine) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Mature Double (with Kitchen & Washing Machine) Non Smoking

  • Sleeps 2

View all photos for Executive Mature Double Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Mature Double Non Smoking

  • Sleeps 2

View all photos for Executive Yau Ma Tei Double Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Yau Ma Tei Double Non Smoking

  • Sleeps 2

Standard Twin Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Casual Double Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Executive Casual Double Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Standard Double With Loft (High Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Standard Double With Loft (High Floor) Non Smoking

  • Sleeps 2

View all photos for Standard Double With Loft (Low Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Standard Double With Loft (Low Floor) Non Smoking

  • Sleeps 2

View all photos for Deluxe Hollywood Twin Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Deluxe Hollywood Twin Room Non Smoking

  • Sleeps 2

View all photos for Economy Double Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Economy Double Room Non Smoking

  • Sleeps 2

View all photos for Economy Single Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Economy Single Room Non Smoking

  • Sleeps 1

View all photos for Superior Double With Loft (Low Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Superior Double With Loft (Low Floor) Non Smoking

  • Sleeps 3

View all photos for Superior Double With Loft (High Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Superior Double With Loft (High Floor) Non Smoking

  • Sleeps 3

View all photos for Economy Single With High Ceiling Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Economy Single With High Ceiling Non Smoking

  • Sleeps 1

View all photos for Superior Hollywood Twin Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Superior Hollywood Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Twin With Loft(High Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Standard Twin With Loft(High Floor) Non Smoking

  • Sleeps 3

View all photos for Standard Twin Room Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Standard Twin Room Non Smoking

  • Sleeps 2

View all photos for Deluxe Double With Loft Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Deluxe Double With Loft Non Smoking

  • Sleeps 3

View all photos for Deluxe Double With Loft And Terrace (Low Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Deluxe Double With Loft And Terrace (Low Floor) Non Smoking

  • Sleeps 3

View all photos for Standard Twin With Loft (Low Floor) Non Smoking

Premium bedding, down comforters, in-room safe, individually furnished

Standard Twin With Loft (Low Floor) Non Smoking

  • Sleeps 3

View all photos for Universal Non Smoking

Bathroom

Universal Non Smoking

  • Sleeps 2

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Exterior

Hotel Gracery Shinjuku

Shinjuku
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 4,435 reviews
The price is CA $124
CA $151 total
Jan 6 - Jan 7
Hotel Gracery Shinjuku

About the area

Tokyo

Shinjuku stay.Within a 10-minute walk of this Shinjuku hotel, you'll find Samurai Museum and Isetan Department Store Shinjuku. Also, Omoide Yokocho is within half a mile (1 km) and Shinjuku Gyoen National Garden is within 2 miles (3 km).

What's nearby

  • Samurai Museum - 3 min walk - 0.3 km
  • Okubo Park - 6 min walk - 0.5 km
  • Isetan Department Store Shinjuku - 8 min walk - 0.7 km
  • Omoide Yokocho - 9 min walk - 0.8 km
  • Shinjuku Gyoen National Garden - 14 min walk - 1.2 km

Getting around

  • Higashi-shinjuku Station - 5 min walk
  • Seibu-Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 17 min drive

Restaurants

  • ‪焼肉・手打冷麺 いたみ - ‬1 min walk
  • ‪とんちゃん - ‬1 min walk
  • ‪Bar trip - ‬1 min walk
  • ‪健心流 旬 - ‬1 min walk
  • ‪Gafu Noble - ‬1 min walk

About this property

Shinjuku Granbell Hotel

4-star hotel near Samurai Museum, connected to a shopping center
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, a vending machine, and tour/ticket assistance are also featured at Shinjuku Granbell Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 1 building
  • 485 guestrooms or units
  • 17 levels
  • Built in 2013
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Shinjuku Granbell Hotel offers 485 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, designer toiletries, and bidets.

This Tokyo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. In-room massages and irons/ironing boards can be requested.

Similar properties

Exterior
Hotel Gracery Shinjuku
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 4,435 reviews
The price is CA $124
CA $151 total
Jan 6 - Jan 7
Hotel Gracery Shinjuku

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (JPY 2,000 per night)
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with digital channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately JPY 2500 per person
  • Uncovered self parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Granbell
Granbell Hotel
Granbell Hotel Shinjuku
Granbell Shinjuku
Granbell Shinjuku Hotel
Hotel Granbell
Hotel Granbell Shinjuku
Hotel Shinjuku Granbell
Shinjuku Granbell
Shinjuku Granbell Hotel
Shinjuku Granbell Hotel Tokyo
Shinjuku Granbell Hotel Hotel
Shinjuku Granbell Hotel Tokyo
Shinjuku Granbell Hotel Hotel Tokyo

Shinjuku Granbell Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 936 out of 1747 reviews
Rating 8 - Good. 468 out of 1747 reviews
Rating 6 - Okay. 225 out of 1747 reviews
Rating 4 - Poor. 74 out of 1747 reviews
Rating 2 - Terrible. 44 out of 1747 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room. Easy chrck in and out. Great location within walking distance to many Shinjuku locations.
Stayed 3 nights in Dec 2025

8/10 Good

Bradlee

Stayed 5 nights in Sep 2025

8/10 Good

Liliana, Northridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and it’s sitting area outside. The rooftop bar was definitely a plus. Close to everything, that means bus and train stations. Tokyo is a big city, getting acquainted with the transport system is key.
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities
Very good stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Kamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean rooms near a very busy area
Stayed 4 nights in Sep 2025

10/10 Excellent

Ali

Stayed 2 nights in Sep 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jerome Ashley Gutierrez

Stayed 4 nights in Sep 2025

10/10 Excellent

John, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel on the area and the staff is amazing they helped me greatly when I needed it. If I could give more stars I would. I had a problem with a tour booked and they helped me solve it! Very grateful.
Stayed 7 nights in Sep 2025

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a convenient location with a nice sky bar and helpful and friendly staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here.
Stayed 5 nights in Sep 2025

6/10 Okay

Ximena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel lobby was great but in the hall for rooms the walls are bad maintenance and the room close to us eas cleaning and the personal from hotel put the all things for the room toilet paper and all items clise an our dood and smell a lot clorox
Stayed 5 nights in Sep 2025

10/10 Excellent

Liliana, Northridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. We slept great, super comfy beds and great AC. The breakfast was fantastic. It is super close to everything, the metro station is about 7 minutes away. It has trees and a garden sitting area super cute. The roof top bar has great views.
Stayed 3 nights in Sep 2025

6/10 Okay

Jessica

Travelled with group
Liked: Staff & service
The staff was friendly and efficient. I loved the luggage delivery service that they are very well-versed in. Aside from that this place is mediocre at most. The decoration is very old school and has a very dated feel to it. I definitely felt like the pictures that are posted are deceiving. This place is fine, but it’s never again for me
Stayed 2 nights in Aug 2025

10/10 Excellent

Wiesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast buffet that you can imagine!
Stayed 2 nights in Sep 2025

4/10 Poor

Sophia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff isn’t that friendly. What’s the point of having front desk receptionist if we still have to check in/out ourself. My husband and I came to check in on night while the two receptionist stand there and didn’t even greet us and check us in (I get it if there wasn’t any receptionist and it’s convenient us guest to check in ourself, but there were two just there minding their own business. They could have stopped what they were doing on the computer and help us). While my husband was checking in; other guests looked like he needed help cause he was first using the check-in screen then he switched to his phone. One of the receptionist asked if he was okay and the guests said it’s easier to use my phone. The two receptionist side eye each other and said something in Japanese and giggles. Whatever they say it’s still rude to do it in front of guest who clearly needed help. Receptionist horrible customer service. We stayed there for 6 days and never once did they greet us in and out or the other people. But their house cleaner were absolutely friendly. They speak better English than the front desk people. And would greet us whenever we passed by them. Let talk about the room. This hotel was one of the expensive hotels we booked out of our Japan trip. We stayed in GINZA, Kyoto, Mishima, and here. This hotel is by far the worst hotel we stayed in our Japan trip. The room is damp ALL THE TIME. The bed feels damp. Our chips we left open overnight get damp.
Stayed 6 nights in Sep 2025

4/10 Poor

Angelica

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
12 minute walk from Shinjuku station. If you dont mind staying in the red-light district this might be a good choice. Just be aware that there are rats everywhere especially at night. Especially along the walk way to the the entrance of the hotel and in the seating are outside the cafe.
Stayed 7 nights in Sep 2025

8/10 Good

Benjamin

Stayed 3 nights in Sep 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Self check in and check out without assistance. Pros: quiet, decent price, excellent breakfast, free toiletries in lobby, Cons: elevator slow, slightly tired and dated furnishings, area was a bit sketchy
Stayed 1 night in Sep 2025

10/10 Excellent

Alexandra

Stayed 4 nights in Sep 2025

6/10 Okay

Jenny

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room did not have any hot water.
Stayed 2 nights in Sep 2025

10/10 Excellent

Johanna

Stayed 3 nights in Sep 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a decent park of Shinjuku

Really friendly staff, cleaning team extremely thorough, nice bar. Could do with more washing machines, the the wallpaper in my room was starting to come off the wall (not in a damp way, more that it’s been there a while). I have no bought that will be fixed asap.
Stayed 6 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and patient with our needs. We don’t speak Japanese and they helped us with the luggage forwarding.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base

We had a great stay here and was a good base for us and what we wanted to do. Good value for money and very clean.
Stayed 7 nights in Sep 2025