Anything that I like about this hotel has nothing to do with the hotel itself. My room was disgusting. Walls were filthy, even had a blood stain. Carpets old, dirty, and smelled terrible. Bathroom smelled like a combination of mould and warm poop. The colour of the decor was 1970s brown depressing. Just bad. On the plus side, firm bed and pillows, and unlimited amenities like bath soaps, creams, razors, coffee tea etc. And the Kanda surrounding area is fantastic. Centrally located to train and other parts of Tokyo. Staff was disappointing too. Felix was sweet, and Katsura is lovely and kind. But unfortunately, I feel Nicole rubbed me the wrong way. She asked overly personal questions about my background, and she speaks so loudly, which is unusual in soft-spoken Japan. Maybe she has a hearing problem. And generally, the staff did a terrible job with recommendations. I asked one male staff where to get good Japanese curry rice in the Kanda area, and instead of recommending one of the umpteen curry houses near the hotel, he told me "just don't go to a chain restaurant". Not helpful. Travellers are weary and jet lagged, far from home, and we want advice and recommendations and directions... And some passion for the neighbourhood. Anyways, goodbye Sotetsu. Never again.
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