8/10 Good
VICKI
Travelled with partner
Nov 17, 2025
Liked: Cleanliness, amenities, property conditions & facilities
I CALLED THE DAY BEFORE TO EXPLAIN WE WERE DRIVING FROM TALLAHASSEE ALL THE WAY UP TO ATLANTA SO WE WOULD BE ARRIVING IN THE MIDNIGHT HOURS, BUT WAS TOLD NO NEED TO CALL. CHECKIN WAS WAY LESS THAN DESIREABLE. CLERK TOLD ME THEY WERE FIXING TO CANCEL CAUSE I HAD NOT MADE IT IN EARLIER, ALTHOUGH THAT IS WHY I CALLED IN ADVANCE IN THE FIRST PLACE. NO INSTRUCTIONS WERE GIVEN BY NIGHT CLERK AS TO WHERE TO PARK. NO TROLLEY TO CARRY IN MY LUGGAGE, WHICH I WAS TOLD TO OFFLOAD OUTSIDE AT 1AM IN THE VERY CHILLY AND WINDY MID NIGHT AREA OF TIME AND WAIT FOR MY HUSBAND TO COME BACK, BUT DID NOT MENTION HE WOULD NEED THE KEY TO BE ABLE TO ACCESS THE ELEVATOR FROM THE PARKING GARAGE, ONCE HE FINALLY FOUND IT. SO HE HAD TO WALK ALL THE WAY UP THE HILL FROM THE PARKING DECK BELOW. BEYOND CHECKIN, THE ROOM WAS AWESOME, BREAKFAST WAS AWESOME, AND I DID MENTION TO STAFF AT CHECKOUT HOW TO IMPROVE THE CHECKIN PROCESS. AND I DID TELL THEM I DID ENJOY THE STAY AND THE BREAKFAST.
VICKI
Stayed 2 nights in Nov 2025