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4.4 out of 5

"There was no way to request early check in. We arrived at 8am on a Sunday, but they let us use the showers at the pool and held our bags till the ro ... " More

By a verified traveller on Fri 13 Mar 2020

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Hotel Description

Family-friendly 4.5-star hotel near Queen Street Shopping District

City center retreat

At this Auckland Central Business District hotel, you'll be well placed to visit Sky Tower and SkyCity Casino, both steps away. Princes Wharf and Auckland Ferry Terminal are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, an indoor pool, and a restaurant. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the health club and perks like free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 185 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include 24-hour room service, minibars, and free newspapers.

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite (Family)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Auckland ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (1) Couples (2) Family (1)
4 out of 5
There was no way to request early check in. We arrived at 8am on a Sunday, but they let us use the showers at the pool and held our bags till the room was ready which was not till almost 2 pm. Room was spacious, breakfast in the dining room was quite good. Location of hotel was excellent. staff was helpful.

Posted by on 13 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by AK

Dear Traveller, Thank you for taking the time to review our hotel, and for choosing our us as your place of rest and relaxation. I was pleased to hear that you had a memorable experience at the Heritage Auckland we certainly hope to host you again in the near future. Kind regards, Adrian Rooms Division Manager

5 out of 5
I liked the staff, the amazing food, super comfortable bed! Floors are very creaky, and shower is somewhat hard to use without getting water everywhere... overall nice place.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Henry Nguyen - Front Office Manager

Thank you for your time leaving us with valuable feedback! We will ensure to pass on your kind words to our staff! We look forward to welcoming you again soon!

5 out of 5

Posted by on 4 Dec. 2019

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Comment from Hotel Management

17 Jan. 2020 by Henry Nguyen - Front Office Manager

Thank you for your feedback, we appreciate your time!

5 out of 5
A great place. Within walking distance of everything. Loved the roof top pool and spa.

Posted by on 5 May 2019

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Comment from Hotel Management

13 May 2019 by General Manager

Thank you for sharing your experience, and for leaving a positive rating after your recent stay staff at Heritage Auckland. It's nice reading that you found the hotel to be a great place and that you enjoyed the rooftop pool & spa. Kindest Regards Marcus

3 out of 5
Needs some updating...............................

Posted by on 13 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by AK

Dear Guest, Thank you for taking a few minutes to provide us with your review. We appreciate you comments and will take into considerations to improve the service and product we offer. Kind regards, Adrian Khoo Front Office Manager

Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Check-in for Tower room types is at a different location, 22 Nelson Street.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 35 per person (approximately)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Heritage
  • Heritage Auckland
  • Heritage Hotel Auckland
  • Auckland Heritage Hotel
  • Heritage Auckland Hotel Auckland Central
  • Heritage Auckland New Zealand
  • Heritage Auckland Hotel
  • Heritage Auckland Hotel
  • Heritage Auckland Auckland
  • Heritage Auckland Hotel Auckland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

  • Qualmark Green

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.travelocity.ca/Auckland-Hotels-Heritage-Auckland.h523589-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.