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InterContinental Auckland by IHG

5.0 star property
5-star luxury hotel near Commercial Bay, connected to a shopping center

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Photo gallery for InterContinental Auckland by IHG

Suite, 1 Bedroom, Club Lounge Access, Harbour View | View from room
Property video
Exterior
Exterior
Presidential Suite, 1 King Bed

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service

Explore the area

Map
1 Queen Street, Auckland, 1010
  • Princes Wharf
    ‪2 min walk‬
  • Auckland Ferry Terminal
    ‪2 min walk‬
  • Spark Arena
    ‪13 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Club Lounge Access, City View

Suite, 1 Bedroom, Club Lounge Access, City View | City view

Suite, 1 Bedroom, Club Lounge Access, City View

  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Harbour View

View from room

Classic Room, 2 Queen Beds, Harbour View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Room amenity

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Harbour View

Room amenity

Classic Room, 1 King Bed, Harbour View

9.2 out of 10
Wonderful
(9 reviews)
  • 34 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Room amenity

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club Lounge Access, Harbour View

Room amenity

Classic Room, 1 King Bed, Club Lounge Access, Harbour View

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access, Harbour View

Junior Suite, 1 King Bed, Club Lounge Access, Harbour View

Junior Suite, 1 King Bed, Club Lounge Access, Harbour View

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Club Lounge Access, Harbour View

View from room

Classic Room, 2 Queen Beds, Club Lounge Access, Harbour View

  • 37 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Premium Room, 2 Queen Beds

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Club Lounge Access

Suite, 1 Bedroom, Club Lounge Access

Suite, 1 Bedroom, Club Lounge Access

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Harbour View

Suite, 1 Bedroom, Club Lounge Access, Harbour View

Suite, 1 Bedroom, Club Lounge Access, Harbour View

  • 75 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Room amenity

Classic Room

8.6 out of 10
Excellent
(9 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Room amenity

Classic Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Auckland

City center retreat .With a stay at this Auckland Central Business District hotel, you'll be steps from Commercial Bay and Auckland Ferry Terminal. Also, Princes Wharf is within half a mile (1 km) and Spark Arena is within 2 miles (3 km).

What's nearby

  • Queens Wharf - 1 min walk - 0.0 km
  • Princes Wharf - 2 min walk - 0.2 km
  • Auckland Ferry Terminal - 2 min walk - 0.2 km
  • Sky Tower - 10 min walk - 0.9 km
  • Spark Arena - 13 min walk - 1.1 km

Getting around

  • Auckland Britomart Station - 3 min walk
  • Halsey Street Tram Stop - 11 min walk
  • Auckland Intl. Airport (AKL) - 30 min drive

Restaurants

  • ‪Commercial Bay - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Poni - ‬1 min walk
  • ‪Honest Chocolat - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

InterContinental Auckland by IHG

5-star luxury hotel near Commercial Bay, connected to a shopping center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury InterContinental Auckland by IHG. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

  • 1 building
  • 139 guestrooms or units
  • 6 levels
  • Built in 2024
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
InterContinental Auckland by IHG offers 139 air-conditioned accommodations with minibars and espresso makers. These individually furnished accommodations have separate sitting areas and include dining tables. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi, Portuguese

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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (NZD 70 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 24.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Designer stores
  • Gym
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (35 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.0 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 80.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 24.5 for children
  • Covered valet parking fee: NZD 70 per night (in/out privileges)
  • Rollaway bed fee: NZD 80.00 per night
  • Credit card charges are subject to a surcharge of 3.0 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

InterContinental Auckland by IHG Hotel
Intercontinental Auckland an IHG Hotel
InterContinental Auckland by IHG Auckland
InterContinental Auckland by IHG Hotel Auckland

InterContinental Auckland by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 149 out of 174 reviews
Rating 8 - Good. 18 out of 174 reviews
Rating 6 - Okay. 3 out of 174 reviews
Rating 4 - Poor. 1 out of 174 reviews
Rating 2 - Terrible. 3 out of 174 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel convenient to harbor and cruise boats
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, location and staff

On arrival from the cruise dock, we expected to have to store our luggage till check in. Our room was already available, which was great. The room was spacious and well equipped. The bed was a bit too soft for my husband. This was rectified within hours of him mentioning it. The restaurant was great and staff throughout the property were courteous and helpful. Our only issue was the touch pad controlling lights, aircon and window blinds. Maybe our age was the problem, as we found ourselves raising the blinds when we intended to turn on a light.
Stayed 3 nights in Mar 2025

6/10 Okay

Vicky

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Disabled room not fully accessible for multiple reasons. If you’re a wheelchair user DONT BOOK THIS HOTEL. The manager won’t listen and has no empathy. I have motor neurone disease and really struggled with this room. The sink too high for wheelchair user, deep incline into bathroom, toilet too low, bed too high, room carpeted and too small to manoeuvre wheelchair, hanging rails not wheelchair friendly. How this was passed as aDA compliant is a mystery. On a positive note the concierge was the best I’ve ever come across. Luciano. Thank you for being so kind and helpful.
Stayed 6 nights in Mar 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to port
Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to board cruise ship across the street.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location but valet parking is not so convenience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Don

Stayed 2 nights in Mar 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and stylish room with great furnishings. Immaculately clean and prompt service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
epic hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and club lounge was nice. Room was spacious
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the proximity to the harbor and ferries
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was first class, the bed was so comfortable, bathroom well designed and very clean, and cannot fault the service.
Stayed 1 night in Mar 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location!
Stayed 3 nights in Mar 2025

10/10 Excellent

Kuanghui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service was fabulous. We arrived at the hotel early in the morning after a long international flight, several hours before the usual check in time. The hotel staff was very accommodating: led us to have a breakfast in the club and made us an early check in. That helped a lot to ease the stress from the long journey. We loved everything about the hotel, the location is superbly convenient, 2 minutes to the train station, which takes you to the airport directly without changing. Much easier than taking a taxi. Many restaurants nearby within walking distance. I had recommended it to many of my friends! Thank you, ICH!
Stayed 2 nights in Feb 2025

6/10 Okay

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything works

Just one night - everything was great. Great view, great service, great room. Everything works in that hotel, fires on all cylinders. Only negative was a bit of noise from the street later into the night.
Stayed 1 night in Feb 2025

10/10 Excellent

Linda, Richmond Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how convenient it was to the poet where our cruise ship was located. The entire staff was helpful and gave great service!
Stayed 1 night in Feb 2025

10/10 Excellent

DUANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in a great area. Fantastic staff and great club lounge.
Stayed 3 nights in Feb 2025

8/10 Good

Lynne

Liked: Cleanliness, property conditions & facilities, room comfort

Service could be better

We had to ask 3 times for them to come and clean our room. Service should be better for a hotel of this level.
Stayed 1 night in Feb 2025

8/10 Good

Sendy

Liked: Cleanliness, staff & service, property conditions & facilities
there are two different sets of elevators. One of which we took was for a different company which we were not aware of and have not been alerted by the hotel staff. Embarrassing enough we were greeted by the staff who was so kind in guiding us to the right elevator for hotel guess.
Stayed 2 nights in Feb 2025

8/10 Good

stephanie

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect location

Perfect location for dinning, walks, and to get on the cruise ship.
Stayed 1 night in Feb 2025