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Quality Inn & Suites Palm Island Indoor Waterpark

Property class: 2.5
Enjoy free breakfast at this Batavia hotel

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

A spacious lobby with a central seating area, columns, a chandelier, and potted plants.
A sign for Quality Inn & Suites with a clear view of the building in the background.
A room with a patterned carpet, two brown sofas, a small wooden table, a lamp, and a framed picture on the wall.
A hotel room with a wooden desk, a chair, a television on a wooden stand, and a dresser with drawers.
A hotel room with two beds, a nightstand with a clock and phone, and two wall-mounted lamps.

Reviews

4.4 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
8250 Park Rd, Batavia, NY, 14020
  • Place, Palm Island Indoor Waterpark
    ‪5 min walk‬
  • Place, Batavia Downs Casino
    ‪18 min walk‬
  • Place, Batavia Downs
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand with lamps, and two framed artworks on the wall.

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, cribs (free)

2 Double Beds, Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 2 Double Beds, Nonsmoking, Accessible

Premium bedding, desk, iron/ironing board, cribs (free)

2 Double Beds, Nonsmoking, Accessible

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

DOUBLE Accessible

  • Sleeps 4
  • Free WiFi

About the area

Batavia

In Batavia .You'll be within half a mile (1 km) of Palm Island Indoor Waterpark and 2 miles (3 km) of Batavia Downs Casino with a stay here. Centennial Park and Batavia Downs are also within 2 miles (3 km).

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • Batavia Downs - 2 min drive - 1.8 km
  • Centennial Park - 2 min drive - 2.2 km
  • Holland Land Office Museum - 3 min drive - 2.5 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Subway - ‬4 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Enjoy free breakfast at this Batavia hotel
WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 7319 sq ft of conference space
  • 680 sq m of conference space
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with satellite premium channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

How close is Quality Inn & Suites Palm Island Indoor Waterpark to the airport?

Quality Inn & Suites Palm Island Indoor Waterpark is 31.5 mi (36-min drive) away from the Buffalo Niagara Intl. Airport (BUF) airport, the closest popular airport to the property.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of Sept 6, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on Sept 27, 2026 start from CA $105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Quality Inn & Suites Palm Island Indoor Waterpark have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites Palm Island Indoor Waterpark.

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free breakfast?

Quality Inn & Suites Palm Island Indoor Waterpark offers free on-the-go breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, there is no casino at this hotel, but Batavia Downs Casino (16-min walk) is nearby.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Quality Inn & Suites Palm Island Indoor Waterpark?

This hotel offers free self parking.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark does not have a pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites Palm Island Indoor Waterpark to downtown Batavia?

Quality Inn & Suites Palm Island Indoor Waterpark is 1.3 mi away from Batavia.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

4.4
Rating 10 - Excellent. 99 out of 1004 reviews
Rating 8 - Good. 88 out of 1004 reviews
Rating 6 - Okay. 139 out of 1004 reviews
Rating 4 - Poor. 208 out of 1004 reviews
Rating 2 - Terrible. 470 out of 1004 reviews

4.2/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The only thing good is the water park. The breakfast was horrible and there were several roaches in the room. Seems all the money gets applied only to the water park.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the worse place I ever been at. As soon as I walked in the room had to get out nasty place
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Stacy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This building should probably be torn down and start over. We did not stay. The room was in need of complete overhaul.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Ok, where to start! Building is very dated. Furniture is also in bad condition. My room was supposed to have a fridge. 3 of the 4 ice machines were broken. This place needs a bulldozer!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Blanca

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
That’s the only one it’s good
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Ann-Sophie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty room and hotel, non safe. Will not recommend.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was freshly clean, staff was very accommodating, location is phenomenal. I recommend this hotel for overnight or extended stay
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025
Verified review

4/10 Poor

Herb

Disliked: Cleanliness, amenities, property conditions & facilities
old motel with all kinds of problems. Dirty and broken elevator
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Gilbert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on Expedia are borderline false advertisement. This place is rundown, smelly and outdated. I dont believe the water park was open and there were stains everywhere you look. Cheap rooms though, and my dogs stayed free so if your looking for something cheap and pet friendly, this might work for you.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Elliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are accommodating and friendly.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Doreen

Liked: Cleanliness, staff & service, amenities
The pool was closed and it was the reason I booked this hotel. The curtain in our room would not shut so we had a street light shining in our room all night.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

mathew

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was fairly clean but very outdated and. Broken down
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
Every room from the lobby to our suite smelled like a different shade of feet and cheese. The bathroom door was being held together with scotch tape. Mold on the sink. Didn't feel comfortable staying, honestly don't know how this building hasn't been condemned.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, the pool was not open when we arrived and that was the main reason for choosing this location. The elevator was broken and we were on the 3rd floor, got to the room and it was super outdated and smelly. We did not have an ice bucket in the room, amd the ice machine was not working. We had coffee in the room with no coffee maker. We then went to use the vending machine later in the night and that was also out of order. For the price i paid, that was one of the worst hotel experiences i have ever had. I feel like that deserves some money back.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities
Very professional staff
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel at all. We arrived after a 7-hour drive with a baby and a child and left within 20 minutes because the condition of the hotel and room was unacceptable. The room had no working lights, water-stained ceilings, missing ceiling tiles, a damaged door, blood-stained carpet, and a large uncovered hole in the heater vent. We also encountered people smoking marijuana right outside the entrance. To make matters worse, the water park was only open on weekends, which was not made clear when we booked. We did not feel comfortable or safe staying there, especially with young children, so we immediately checked out and found accommodations elsewhere. This was a very disappointing experience, and I would not recommend this hotel to other families.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even stay because was so dirty was old blood on the bed and mold everywhere I have pictures I need a refund
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I We went for the first time to celebrate my son's birthday and went to sleep at the house. We couldn't stay there; people had big, smelly dogs. The room was filthy, the alarm detector was hanging from the ceiling and didn't even work. There was no phone, the internet didn't work, and the TV was awful.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

William

The hotel indoor water park is not open. It should list that before booking. The whole point is the water park not being stuck in a room.
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025
Verified review

8/10 Good

Omar

Good experience
Stayed 1 night in Oct 2025