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4.2 out of 5

"Good location, beach front everywhere, but room is old. " More

By a verified traveller on Thu 21 Jun 2018

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Hotel Description

4-star beachfront property near Norte Beach

Beachside getaway

You'll be within half a mile (1 km) of Norte Beach and 2 miles (3 km) of Garrafon Natural Reef Park with a stay at this Isla Mujeres property. Aztlán Galería and Cocal Beach are also within half a mile (1 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a marina. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and kayaking, and free childcare is an added bonus.

Free WiFi, LED TVs

The 164 guestrooms boast modern comforts like LED TVs with cable channels, along with free WiFi. Minibars, coffee/tea makers, and free bottled water are also available.

Deluxe Room Deal of the Day

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$481* Per night/room 13 Dec. - 14 Dec.

Superior Ocean Front Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Villa Ocean Front Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mia Reef Isla Mujeres - All Inclusive ratings based on 116 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mia Reef Isla Mujeres - All Inclusive

Everyone (72) Couples (25) Family (17)
1 out of 5
We were supposed to get an early check in (1pm) with our package, but they did not have our rooms ready until 3:45 pm, that's 45 minutes past regular check in time. They keep your bags in the front lobby in plain sight - anybody can take your bag! My family was split up and they did not give us the rooms/beds we signed up for. They didn't even have cots put in the rooms. They told us to sleep with our 16, 15 and 13 year old sons and daughter. Never mind that this was not a husband and wife trip, but two moms and their kids. The front staff was extremely rude! They moved our family members twice; once into a room that was already occupied! Then into a room with no hot water and the air conditioner only worked on full blast. When they offered to move me, I was promised the same view, since I paid extra for a deluxe villa with an unobstructed view. They tried to downgrade me and move me further from family members. We were told lunch and dinner were different each night, but they were not. The same food was served each day for lunch and the same food was served each day for dinner. After staying for a week, everybody was sick of eating the same things over and over again! The food wasn't even that great and was never hot or warm! We booked excursion and they ended up in somebody else's name so we had trouble using the first set of tickets to get to a park. They finally let us in. However, we never made it to Chichen Itza because they forgot to pick us up.

Posted by on 30 Nov. 2019

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2 out of 5
Check in experience was absolutely terrible— we selected and reserved a king bed but were given a room with two double beds. My husband is 6’4 and 250 pounds and the two of us do not fit on a double bed together. We also do not want to sleep in separate beds on what is supposed to be a relaxing vacation. Despite checking in at 3:20, only 20 minutes after check in began, we were told by the check in person, Erik, and his supervisor that there was not a single king bed available in the deluxe villas we booked. They said that the bed you select at booking is a “special request” and they don’t actually have to deliver on it. I was forced to downgrade to a regular hotel room (fewer amenities than what I paid for) for one night in order to get the king bed I wanted. They made me sign a waiver saying I wouldn’t seek a refund, then ripped the paper away from me when I tried to take a photo of it for my own records. This was the worst experience I’ve ever had checking into any property, and I am extremely disappointed that a hotel which boasts “five star amenities” delivers zero star service. I expected better.

Posted by , from United States on 20 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Carlos R. García

Thank you for your comments and for giving us the opportunity to extend our management response. First of all we apologize if the hotel and its facilities were not to your liking, we also sorry the bad experience you have in the check in, we are making adjustments to make the check in a better situation. Again, thanks for sharing and for allowing us the opportunity to give our perspective and point of view and sorry for the inconveniences. Carlos R. García Estratega Digital

4 out of 5
Loved the place overall only thing was pillows were hard & no chair or small couch for seating, but the place and people were amazing!!!

Posted by , from Chicopee, MA on 16 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Carlos Reyes

Dear Krista, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Carlos Reyes García Community Manager

5 out of 5
The beach, water and grounds were immaculate. Our room was just fine. Bathroom is small, but shower is large. Room wasn’t fancy, but was neat and clean with amazing views from the balcony. No, the place wasn’t perfect. We had a couple issues with hot water, and our AC quit working one day, but was fixed within minutes. The food was much better than most all inclusive places, however the Italian restaurant food was pretty awful. Staff was good, drinks were perfect. We loved our stay at Mia Reef and are already planning a return trip.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by Hotel Mía & Resorts

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to know that you had an amazing time with us. We found your compliments very gratifying, after the work and effort made by our team. We remain at your disposal in case you need assistance with the next booking. Best regards

5 out of 5
Gorgeous beach and the staff at Mia are so wonderful and friendly. I had an amazing time

Posted by on 3 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by Hotel Mia & Resorts

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We're so grateful to know that you enjoyed your stay with. We remain at your disposal in case you need assistance with the next booking. Best regards

5 out of 5
Our stay at Mia Reef was great. The grounds and beach were second to non in beauty. We will definitely return.

Posted by , from Street, MD on 31 Oct. 2019

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Comment from Hotel Management

3 Dec. 2019 by Hotel Mia & Resorts

Thank you so much for rate us and share the things you like the most of our hotel. We're happy to know that you enjoy your anniversary trip with us. We hope to see you soon.

5 out of 5

Posted by on 15 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Daniel T

Thanks for your review, we are glad you had a great experience, you are welcome every time.

5 out of 5
I loved that it was very private and quite. There was a private beach and never a rush for a beach chair or umbrella. The staff was excellent!

Posted by , from New York on 21 Sep. 2019

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Comment from Hotel Management

24 Sep. 2019 by Daniel T

Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team member, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation!

5 out of 5
Service on the Beach was not good at all . we would order drinks and the drinks would never arrive. The person who would take our drink order, would just pass by and act like no one ordered any drinks .

Posted by on 17 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Daniel T

Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We will review the points you mentioned about the inconveniences you had with our service on the beach and will make a plan to improve it.

5 out of 5
One of the best vacation I’ve been on.. everyone was so happy and friendly at the hotel! Food was good, some of it I didn’t try but what we did try was good! Drinks was great ! Amenities was awesome. We didn’t like our first room and they switched it with no problem!!! I will definitely be back. My boyfriend and I was very happy with our experience

Posted by on 14 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Daniel T

Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking.

About the Mia Reef Isla Mujeres - All Inclusive

Location Calle Zazil-Ha S/N, Zona 7, Isla Mujeres, QROO 77400

All-inclusive Details

  • Taxes included
  • All meals served buffet-style
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Room service not included
  • Minibar not included

Property Features

Mia Reef Isla Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Mia Reef Isla Mujeres - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and kayaking. A free manager's reception is offered daily. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. This Art Deco property also offers a complimentary children's club, an outdoor pool, and a fitness center. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Isla Mujeres property.

  • 164 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 dining venues
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.)
  • Parking: Free self parking

Room Amenities

Mia Reef Isla Mujeres - All Inclusive offers 164 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Isla Mujeres property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Mia Reef Isla Mujeres - All Inclusive has 3 restaurants on site.

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards not accepted

Hotel Names

  • Avalon Club Reef
  • Avalon Reef Club Isla Mujeres Hotel Isla Mujeres
  • Avalon Reef Isla Mujeres
  • Mía Reef Isla Mujeres Resort
  • Mía Reef Resort
  • Mía Reef Isla Mujeres All Inclusive
  • Mía Reef All Inclusive
  • Mia Reef Isla Mujeres All Inclusive
  • Mia Reef All Inclusive
  • Mía Reef Isla Mujeres
  • Mia Reef Isla Mujeres
  • Mia Reef
  • Mia Reef Isla Mujeres All Inclusive All-inclusive property
  • Mia Reef All Inclusive All-inclusive property
  • Mia Reef Inclusive inclusive
  • Mia Reef Isla Mujeres - All Inclusive Isla Mujeres
  • Mia Reef Isla Mujeres - All Inclusive All-inclusive property
url importing https://www.travelocity.ca/Cancun-Hotels-Mia-Reef-Isla-Mujeres---All-Inclusive.h896465-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.