Hotel Casa San Agustin

4.5 star property
4.5-star luxury hotel near Clock Tower

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Photo gallery for Hotel Casa San Agustin

32-inch flat-screen TV with premium channels, TV, DVD player
Lobby
Property amenity
Royal Suite, 2 Bedrooms, Jetted Tub, City View | Living area
Outdoor pool, sun loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry

Explore the area

Map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪3 min walk‬
  • Walls of Cartagena
    ‪3 min walk‬
  • Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

Deluxe Room

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite (Prestige)

  • 170 sq m
  • Sleeps 7
  • 2 King Beds

Premium Suite

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Suite (del Virrey)

  • 184 sq m
  • Sleeps 5
  • 2 King Beds

Junior Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cartagena

Seaside stay .Within a 15-minute walk of this Cartagena Walled City hotel, you'll find Clock Tower and Cartagena de Indias Convention Center. University of Cartagena and San Agustin Convent are also within half a mile (1 km).

What's nearby

  • Clock Tower - 3 min walk - 0.3 km
  • Walls of Cartagena - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.6 km
  • Bocagrande Beach - 3 min drive - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬2 min walk
  • ‪San Valentín Restaurante - Bar - ‬2 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪La Esquina del pan de Bono - ‬1 min walk

About this property

Hotel Casa San Agustin

4.5-star luxury hotel near Clock Tower
Hotel Casa San Agustin offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and a library are also featured at the luxury Hotel Casa San Agustin. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
  • Dining venue
Hotel Casa San Agustin offers 30 accommodations with iPod docking stations and DVD players. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature free minibar items and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium channels
  • DVD player
  • iPod dock

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 1057800.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 300000 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 1057800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received their complete COVID-19 vaccination at least 2 days prior to check-in.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 385 out of 421 reviews
Rating 8 - Good. 23 out of 421 reviews
Rating 6 - Okay. 7 out of 421 reviews
Rating 4 - Poor. 4 out of 421 reviews
Rating 2 - Terrible. 2 out of 421 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Agustin went above and beyond all expectations! Special shout out to David who truly made our trip spectacular.
Stayed 5 nights in Feb 2025

10/10 Excellent

Aanal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & opportunity to live in a typical colonial Casa. Everything was top class & met our expectations. David at the front desk took special care of all our needs.
Stayed 6 nights in Feb 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of historical Cartagena. The attentions to detail were excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Would certainly stay at the property again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Feb 2025

10/10 Excellent

Marietta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely Hotel in a beautiful renovated 17c building that were formerly 3 homes! The staff was attentive and friendly and helpful. The room we had was comfortable and nicely decorated with a nice bathroom and great shower! The breakfast was delicious and the restaurant was top notch! Would definitely stay there again when we return to Cartagena.
Stayed 4 nights in Feb 2025

10/10 Excellent

John, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful and charming. It’s definitely a luxury hotel that and I’ll be returning whenever I’m in Cartagena. The room is absolutely gorgeous and has a private pool and courtyard.
Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Excellent location, beautiful hotel, fabulous staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 5 days at Casa San Agustin for our anniversary, and this was the perfect place to celebrate! The hotel is beautiful, clean and in the middle of everything. Staff was gracious and accommodating. I definitely recommend spending a day at Acasi beach - stunning and relaxing. Dinner at their restaurant was superb. Shout out to Laura for making our 25th an anniversary we will never forget!
Stayed 5 nights in Feb 2025

10/10 Excellent

yuri

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs up

This was one of the nicest properties I’ve stayed. Service was impeccable, the general ambience is incredibly relaxing, the rooms are spacious and comfortable. Staff are super helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Stayed 2 nights in Dec 2024

10/10 Excellent

Hyman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

William

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel and staff were all first class. The original room #200 had very limited closet space and we were moved to #201 a superb room. The only other disappointment was the boat ride to the hotel’s private island as the winds were so strong that the rides (40 minutes to an hour) were very uncomfortable, our time there cut short due to the need to start back earlier than advertised and the wind was so strong that eating was near impossible.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old world style hotel and central to everything in old city. Everyone is very accommodating and very helpful. The service is exceptional. Breakfast was great. Alma was a great restaurant.
Stayed 2 nights in Jan 2025

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When one visits Cartagena, they should stay here...no question!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with world class service. Would definitely recommend
Stayed 7 nights in Dec 2024

10/10 Excellent

Tito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, staff and location! Couldn't be happier with this unique and beautiful hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Exceptional accommodations, environs, professional courteous staff. Truly A property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true oasis in a busy and chaotic Cartagena. All amenities were top notch. Gorgeous pool, amazing food and incredible attention to every little detail. Also all the staff of the hotel was exceptional. I would definitely stay at this boutique hotel again. I travel quite a bit and this was my very favorite hotel ever. The only regret I had was not having every meal at the hotel restaurant. Every other restaurant we tried didn’t come close.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roberto, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin, Key Largo

Travelled with family
Liked: Amenities, property conditions & facilities
Great place to stay very convenient
Stayed 3 nights in Nov 2024

10/10 Excellent

Rene, SETAUKET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, especially the concierge, David. Clean, safe, and super hospitality. Once you stay there, you will be back each time when you visit Cartagena.
Stayed 5 nights in Nov 2024