The staff were very friendly on arrival, and very helpful, the room looked lovely at first, the windows were leaking due to heavy rain, but that wasn’t the issue, the night before we left we were fluffing up the pillows when we found that one of the pillows were mouldy…! I when down to reception and took the pillow with me, the guy was almost dismissive about it as if it was nothing, saying house keeping wouldn’t leave it like that.! after a brief conversation about how dissatisfied I was he agreed to replace the 1 pillow, I wanted all pillows replacing but he was no I can’t.! He came to the room with 1 pillow a bottle of wine and some chocolates, I honestly thought it was a nice gesture, but it didn’t change how we felt in the room, it’s very poor house keeping…!!