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Hotel Emma

2.0 star property
Hotel near Historic Centre of Florence in Florence

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Photo gallery for Hotel Emma

Double Room
Food and drink
Triple Room | Bathroom
Interior
Outdoor dining

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Bar
  • Room service
  • Air conditioning
  • Parking available
  • Housekeeping

Explore the area

Map
Via A. Pacinotti 20, Florence, FI, 50131
  • Cathedral of Santa Maria del Fiore
    ‪4 min drive‬
  • Piazza del Duomo
    ‪4 min drive‬
  • Piazza di Santa Maria Novella
    ‪6 min drive‬
  • Florence (FLR-Peretola)
    ‪25 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Economy Double Room

Premium bedding, down comforters, minibar, in-room safe

Economy Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Premium bedding, down comforters, minibar, in-room safe

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Florence

Santissima Annunziata stay.A stay at this Santissima Annunziata hotel places you within half a mile (1 km) of Historic Centre of Florence and 2 miles (3 km) of Cathedral of Santa Maria del Fiore. Uffizi Gallery and Piazza del Duomo are also within 2 miles (3 km).

What's nearby

  • Cathedral of Santa Maria del Fiore - 4 min drive - 2.6 km
  • Piazza del Duomo - 4 min drive - 2.6 km
  • Uffizi Gallery - 5 min drive - 3.4 km
  • Ponte Vecchio - 5 min drive - 3.7 km
  • Piazza di Santa Maria Novella - 6 min drive - 4.4 km

Getting around

  • Florence-Le Cure Station - 6 min walk
  • San Marco University Tram Stop - 20 min walk
  • Florence Airport, Peretola (FLR) - 25 min drive

Restaurants

  • ‪Badiani - ‬5 min walk
  • ‪Wabi Sabi - ‬1 min walk
  • ‪Caffè il Piacere - ‬6 min walk
  • ‪Caffè Lorenzo Pasticceria - ‬3 min walk
  • ‪Il Masaccio Bar - ‬7 min walk

About this property

Hotel Emma

Hotel near Historic Centre of Florence in Florence
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and concierge services are also featured at Hotel Emma. Parking is available for a fee.

This Florence hotel is smoke free.

  • 1 building
  • 1 floor
  • 9 guestrooms or units
  • Built in 1920
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar or lounge
Hotel Emma offers 9 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Italian

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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (EUR 25 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with premium channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cashless payment methods are available for all transactions.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Emma Florence
Emma Hotel
Hotel Emma
Hotel Emma Florence
Hotel Emma Hotel
Hotel Emma Florence
Hotel Emma Hotel Florence

Hotel Emma Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 112 reviews
Rating 8 - Good. 42 out of 112 reviews
Rating 6 - Okay. 22 out of 112 reviews
Rating 4 - Poor. 9 out of 112 reviews
Rating 2 - Terrible. 5 out of 112 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bruno

Stayed 1 night in Jan 2025

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy check in.
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Oscar

Liked: Property conditions & facilities, room comfort

Good place

Comfortable room and good location
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had an early day planned and they were not very accommodating to serve breakfast early.
Stayed 2 nights in May 2019

2/10 Terrible

Bea, San Diego CA

Liked: Staff & service
When we arrived at hote Emma, we found our reservation had NOT been sent to them by Expedia. They had no record of my reservation and they had NO rooms available. Fortunately, Manager found us ONE room at another hotel. It was ONE room all 4 of us had to share I am very disappointed in Expedia and will NEVER book through them again.
Stayed 2 nights in Oct 2018

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Emma is exactly as described and seen in pictures. Recently renovated so everything is up to part. Great looking rooms, comfortable bed & nice bathroom. Although, is a bit off the city center (30min walking or 12-15min by taxi/bus) it is rather accessible. My family and I enjoyed strolling to/from the city center and merging as much as we can with the locals :)
Stayed 1 night in May 2018

6/10 Okay

G, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities

Nice cousy

Loud noise from reception, breakfast so so, good bus connection. Bus stops front of the hotel

8/10 Good

elena , athens greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to Nelson Mandela convection where I was walking every day for 5-7 min. The only thing I could be happier was not carrying my luggage two levels up ground.

6/10 Okay

Susan, Adelaide

Liked: Cleanliness, room comfort

Good for a quick visit.

Easy to find hotel with helpful staff, although their English was not fantastic. Very small hotel, good value for money.

6/10 Okay

Dave, UK

Liked: Cleanliness, staff & service

Not a bad hotel but quite far from the town centre

A reasonable hotel but it is a good 30/40 minute walk from the centre of town. Not a massive issue if you are fit and capable and only staying for a short time (we stayed for 4 nights). The room and bathroom were clean and tidy and it was pretty comfortable - the only thing that wasn't so good were the mosquitoes. I would recommend taking some decent repellent. Don't expect a big breakfast as part of the package - it is very basic (but the coffee is lovely).

4/10 Poor

kay, Tennessee

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Nitemare!!!

Let me keep this simple: 3 flights of stairs Bed bugs 20 mins away from center by bus Walls are extremely thin One 1 phone per internet service, and they cut it off the night before we left shower curtains had mold at the bottom Pro: hot water, and cold air bus stop in front of hotel do not carry no more than 1 bag eles you will be sorry!

8/10 Good

Steven, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and excellent value

My wife and I stayed for 3 nights at Hotel Emma in July 2014. It's a small hotel situated in a relatively quiet area just north of the city centre. It's a 10 minute bus ride from Santa Maria Novella station on the number 11 and 17 buses, which stop right outside the hotel. The bus stop to go back into the city is just around the corner on Viale dei Mille. Our room to be clean and comfortable and had everything that we needed. The air conditioning was very good which was a real bonus given the hot weather. The buffet breakfast was adequate with a selection of cereals, pastries, bread, cold meats, fruit and hot and cold drinks. The staff were friendly and helpful. The only (very) minor negative comments I would make are that firstly the hotel is situated on the second floor of the building and as far as we could see there wasn't a lift. This was not a problem for us but could potentially be for some guests. Also, as the hotel is so small any noise that is made at reception or the dining room can be heard in the nearby rooms. Again though this wasn't a major issue. Overall we enjoyed our experience of Hotel Emma and would not hesitate to recommend it to others.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner has been very kind and helpful. Hotel is right at the bus stop which makes it very easy to find.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel, a bit farther than ideal.

We spent 2 nights at Hotel Emma. The hotel was very clean and comfortable. Breakfast was basic but adequate. Outside patio was nice, beds were comfortable, staff was friendly. Very good value for the price. The only drawback was that it was a bit far from the city center and we had to take a bus into the city (bus picks up and drops off at Santa Maria Novella train station) - however, the bus stop truly was directly in front of the hotel, so this was not too much of a hassle. We enjoyed our stay here and I would stay here again for the price.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the wallet

Very clean hotel. I picked based on reviews of other travelers. It is not close to the main sites, but several bus stops nearby if you don't feel like walking. We did a combination of both - walking and bus. One person said to go to track 12 from the train station, and we did this, but there was no way to get out of the station and had to go back to the main entrance. It is really very close to the train station. It is on the second floor as other reviewers noted, but there are more like 4 flights of steps to go up, so if you are not traveling light, you should keep this in mind. The reception area is secure as are all the rooms. You need to be buzzed in. I liked this and felt it added an additional layer of security. Our room did not have a view, but there was quite a nice outside patio area at the end of the floor. We did not take advantage of this as we were out and about except for sleeping.

8/10 Good

Lynn, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable family run hotel

Quiet location about 45 minutes from train station. Good bus service from right outside hotel. Hotel was very clean and well organised. Room was clean and comfortable. Air conditioning was effective. Breakfast room was lovely and bright and breakfast was adequate. There's also a little terrace balcony where you can sit. Staff / owner very helpful. Even got a small gift when we left!

8/10 Good

Ken, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities

Reasonable

This hotel is reasonably priced just outside the downtown core a short bus ride on bus 11 or 17 from the train station. Rooms are basic but comfortable and breakfast is included. There are only about 10 rooms and owners are very helpful. Not luxury and not slumming it but ok. Close to athletic complexs and pool if required.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but noisy.

The hotel was a good walk from the centre of Florence but we did it for 4 days no problem. The room was nice, very clean and slept 3. Nice bathroom, great shower. Breakfast was lovely. The only downside was the noise. We were in room 9 which was right next to the entrance and reception. You could hear every coming and going and every word of every discussion being held at reception. Would recommend for a short stay but ask for any other room then 9!

6/10 Okay

JENN, ONTARIO

Liked: Cleanliness, room comfort
BUS STOP OUTSIDE DOOR WAS WONDERFUL. FRIENDLY AND HELPFUL STAFF

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Charles, Nashville, TN

Liked: Cleanliness, staff & service

Nice budget hotel

I enjoyed my stay here. Good location close to a bus stop. The staff was very nice. The only thing is we couldn't control the AC from our room. I would definitely recommend it, if you need a budget place to stay in Florence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Owner

Hotel Emma turned out to be one of the highlights of our trip to Europe. Though the room was small compared to others, and maybe not so comfortable, the atmosphere and, in particular, the owner/operator made up for any inconvenience. He is just a wonderful man, and made us the best cappuccino for breakfast every morning! If you are looking for a BnB with great value and oozing with charm, this is it!!! We would definitely go back.