2/10 Terrible
Ariesh
Travelled with family, Travelled with pets
16 Jan 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I was checking in that staff member was amazing and I was so pleased.
Went down hill from there: The facility had a pool however there was a sign posted that the water was low temperate and we could not use it.
In the morning when we went to eat breakfast the front desk clerk rudely told us that it was dine in only. I told the staff that we had a dog and he said not his problem. I asked if we could leave the dog alone in the room and he said no that is against the pet policy that I signed at check in. I asked could we then bring our dog to eat our included breakfast he said no. After a bit of back and forth he said only 1 person could take thier food back to the room. We were a group of 4 so one person had to eat alone in the room.
I can understand that maybe some people take lots of food and maybe pack it for later. I even offered for him to see our plates and there wouldn’t be extra food taken.He kept saying because it was a hot breakfast we can’t take to our room. I had stayed at a best western 4 days before this trip and they had a much better hot breakfast and there was no rule of eating dine in only.
Like I said I can understand the need for the rule but there was no need to be rude and if you are a pet friendly hotel you should have some ways around dine in only. Making family members eat breakfast seperate from each other and 1 person eating in the room alone is bad especially since it’s the start of a new year.
Ariesh
Stayed 1 night in Jan 2024