"Staff was really cooperative
But they did give me special view, they were asking for more money to get it.
My room was not bad though.
Overall good
...
"
More
Within 12 miles (20 km) of this hotel, you'll find Upper Spiral Tunnel Scenic Viewpoint and Lower Spiral Tunnel Scenic Viewpoint. Takakkaw Falls and Twin Falls are also within 20 miles (32 km).
Dining, spa tub
This hotel features a restaurant, a spa tub, and a bar/lounge. Guests will appreciate free perks like free self parking and WiFi in public areas. A business center, a coffee shop, and a terrace are also on offer.
Fireplaces
Boasting fireplaces, the 85 guestrooms also offer balconies and sitting areas. Premium bedding, coffee/tea makers, and down comforters are also available.
Emerald Lake Lodge ratings based on 6 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Emerald Lake Lodge
Couples (5)Family (1)
2 out of 5
Customer service, WHEN reached and experienced, was great (especially the man who drove us to our lodge). However, customer service was very challenging during our stay. We needed to call three times. First time was made mid day for restaurant reservation. Second time was at night time, resulting from the smoke detector going off because of the fireplace (we were instructed to call the front desk). Third time was in the morning to request more paper and kindling to start the fire. All three times, we had to call back numerous times because no one answered the phone or the call was dropped after being put on hold. The last two times we called, we were told maintenance or staff would come to our lodge. Both times, it took 45 minutes. Lots of time wasted calling and waiting. The man who drove us to our lodge was fantastic! He attended to our smoke detector situation instead of the maintenance person. He was friendly, professional, and efficient!
Posted by SOUN, from OTTAWA on 4 Oct. 2021
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Comment from Hotel Management
6 Oct. 2021
by Guest Relations
Greetings,
Thank you for taking the time to let us know about your visit. We are disappointed to hear the hiccups you experienced during your visit and will be sure to pass your comments and concerns along to our team. Your business is appreciated and we hope to have the opportunity to win back your favour in the future.
Kindly,
The Emerald Lake Lodge Team
5 out of 5
Staff was really cooperative
But they did give me special view, they were asking for more money to get it.
My room was not bad though.
Overall good experience
But next time I would like to special view.
Posted by a verified traveller on 29 Jun. 2021
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Comment from Hotel Management
29 Jun. 2021
by Guest Relations
Greetings,
Thank you for taking the time to let us know about your visit. We appreciate your business and look forward to hosting you again soon.
Kindly,
The Emerald Lake Lodge Team
5 out of 5
The perfect Nordic (cross crty ) skiing. A beautiful setting that gets a alot of sunlight. Many thanks to the staff and esp. the guy who goes around each am setting up the wood/kindling in your fireplace ready to lite.. Its been our 2nd time and shall return
Posted by a verified traveller on 23 Feb. 2019
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Comment from Hotel Management
25 Feb. 2019
by Caitlyn M, Guest Relations Team
Wow, thank you for your five star rating and such a warm, wonderful review! We are delighted you enjoyed all the amenities on site. We hope to see you again soon in beautiful Field, BC!
4 out of 5
Room was not clean when we arrived. We found medications and other items from a previous guest on the floor of our room,
Posted by a verified traveller on 6 Jan. 2020
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Comment from Hotel Management
5 Feb. 2020
by g
Greetings,
Thank you for your feedback. We appreciate your business and hope to see you again soon.
Kindly,
The CRMR Team
5 out of 5
The lake was unreal and beautiful property. The staff was nice, informative and accommodating. The outdoor hot tub was amazing after a day of hiking.
The only negative is that the walls are thin and we could hear our neighbors talking. But we weren’t in our room much, so it wasn’t a huge deal. We are already planning a trip back!
Posted by a verified traveller on 22 Oct. 2019
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Comment from Hotel Management
22 Oct. 2019
by Guest Relations
Greetings,
Thank you for your warm review! We are delighted to hear that your stay was a memorable one! We appreciate your business and can't wait to see you when you're back!
Kindly,
The CRMR Team
4 out of 5
We loved the setting on the quiet shores of Emerald Lake. Each cabin room has a view out over the small lake with mountains coming right to the shore.
Posted by a verified traveller on 25 May 2019
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Comment from Hotel Management
4 Jun. 2019
by Caitlyn M, Guest Relations Team
Greetings, Thank you for your star rating about your visit with us. We appreciate your feedback and want to thank you for choosing us.
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi and wired Internet. A spa tub, a terrace, and multilingual staff are also featured at the eco-friendly Emerald Lake Lodge. Self parking is free. This 3.5-star Field hotel is smoke free.
85 guestrooms or units
2 levels
Ski equipment storage
Business facilities
Breakfast available (surcharge)
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Outdoor picnic space
Gift shop
Fireplace in lobby
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
, Free parking nearby
Transport
Parking: Free self parking
Room Amenities
Emerald Lake Lodge offers 85 accommodations, which are accessible via exterior corridors and feature fireplaces and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Bathrooms are partially open
Fireplace
Private balcony
Sitting area
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Toiletries (free)
Iron and ironing board
Exterior corridor access
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Cilantro Cafe - Onsite café.
Kicking Horse Lounge - Onsite gastropub. Open daily.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Parking is located offsite and a shuttle provides transportation from the parking lot to the property. In order to reach the offsite parking lot please follow the below instructions. Take the Trans Canada Highway heading west towards Field and Golden, BC. The turnoff to Emerald Lake Lodge is located 1 kilometer west of Field, BC. Follow the road for 8 kilometers until a sign that says 'Overnight Guest Parking.' Turn left into the parking lot. In the parking lot is a cabin. Use the telephone in the cabin to call the front desk. A shuttle will be sent to pick up guests.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
Pets: CAD 25 per pet, per night
Only dogs and cats are allowed
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
No rollaway/extra beds available
No elevators
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: CAD 25 per person (approximately)
Pet fee: CAD 25 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Emerald Lake Field
Emerald Lake Lodge
Emerald Lake Lodge Field
Lake Emerald Lodge
Emerald Lake Hotel Field
Emerald Lake Lodge Canada
Emerald Lake Lodge Hotel
Emerald Lake Lodge Field
Emerald Lake Lodge Hotel Field
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
