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4.3 out of 5

"The grounds were beautiful and well-kept. The hotel is quiet and very close to shopping and dining which was super convenient. The staff was very frie ... " More

By a verified traveller on Thu 22 Jun 2023

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Hotel Description

Eco-certified beach hotel with 3 outdoor pools

Near beach, shopping

You'll be steps from Baywalk Shopping Mall and a 5-minute walk from Windward Islands. Rodney Bay Marina and Reduit Beach are also within 2 miles (3 km).

Poolside dining

This smoke-free hotel features 3 outdoor pools, a 24-hour gym, and a restaurant. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking. There's a poolside bar on site, and laundry facilities and concierge services are also provided.

Croton Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $226* Per night/room 2 Apr. - 3 Apr.

Two Bedroom Croton Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Croton Superior Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Croton Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Bay Gardens Hotel ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Bay Gardens Hotel

Everyone (2) Family (4)
4 out of 5
The grounds were beautiful and well-kept. The hotel is quiet and very close to shopping and dining which was super convenient. The staff was very friendly, especially Nathaniel. He was exceptional. The room, however, needed a facelift. The paint in the tub was peeling badly and it did not have a stopper, so one had to be requested, the sofa bed mattress was extremely dirty and not recommended for sleeping just given how dirty it locked. Kept getting ants in the room.

Posted by on 22 Jun. 2023

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Comment from Hotel Management

24 Jun. 2023 by Kerina

Dear Patricia,Thank you for choosing the Bay Gardens Hotel and for taking the time to write to us.First of all, our sincerest apologies for the inconvenience you experienced as we always strive to give the best service to our guests. We look forward to welcoming you back and to be given the opportunity to serve you better.

5 out of 5
Easy transfers from one location to the other within the property and super friendly staff

Posted by , from BRONX on 22 Mar. 2022

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Comment from Hotel Management

22 Mar. 2022 by Danny

Dear Rinna, Thanks, you for scoring us a perfect five (5). We are very pleased you found our team members super friendly. Looking forward to welcoming back to Beautiful Bay Gardens Hotel.

5 out of 5
Friendly staff

Posted by , from BRONX on 22 Mar. 2022

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Comment from Hotel Management

22 Mar. 2022 by Danny

Dear Rinna, Thanks, you for scoring us a perfect five (5). We are very pleased you found our team members super friendly. Looking forward to welcoming back to Beautiful Bay Gardens Hotel.

4 out of 5
The staff was friendly willing to assist. The food when ordered was a long wait other than that i have no complaints

Posted by on 26 Jul. 2021

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Comment from Hotel Management

2 Aug. 2021 by Danny

Dear Sir/Madam, Thank you for reviewing and posting your comments. The Management and team members sincerely apologies for the delay with your meal; this is not the standard that is synonymous with our Brand. We are looking forward to welcoming home to Your Window to Paradise. Do continue to stay safe.

4 out of 5
Everyone was friendly and willing to help. No vending machines or ice machines for when staff / kitchen amenities are closed

Posted by on 20 May 2021

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Comment from Hotel Management

20 May 2021 by Danny

Dear Sir/Madam, Thank you for taking the time out of your busy schedule to review our hotel. It was indeed a pleasure having you stay with us. We are looking forward to welcoming you to your home away from home in the future. Please continue to stay safe

4 out of 5
The staff are really great. The accommodations were three start at best. No beach at all even there. If you don’t mind that it was a good value appraisal

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Danny

Dear Sir /Madam Thank you for choosing the Bay Gardens Brand, we appreciate that you took time out to post your review for this we are grateful. Our team members are elated that we continue to receive positive reviews from our valued client (s). Looking forward to your next visit and once again our sincere thanks.

4 out of 5
The property was very clean. The staffs are very friendly and pleasant. The food was great

Posted by on 6 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Guest Services

Thank you taking the time to leave us with a review. We hope very much that we made your stay a memorable and special one. We do hope you visit us again soon.

All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Kayaking included
  • Sailing included
  • Fitness facilities included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service during certain hours
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Room service not included
  • Minibar not included
  • Scuba diving lessons not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Surcharge for room service

Property Features

Some rates at Bay Gardens Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities like a 24-hour fitness center. Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free. This Gros Islet hotel is smoke free.

  • 87 guestrooms or units
  • 2 levels
  • 5 buildings
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1995
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle, beach shuttle, and theme park shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Spices - This poolside restaurant specializes in Caribbean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Spa Services

  • Couples treatment rooms

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Bay Gardens Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.00 per person, per night for adults; USD 3.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Gardens
  • Bay Gardens Gros Islet
  • Bay Gardens Hotel
  • Bay Gardens Hotel Gros Islet
  • Bay Gardens Castries
  • Hotel Bay Gardens
  • Bay Gardens Hotel St. Lucia/Gros Islet

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.