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Hotel Musashiya

3.5 star property
Family-friendly 3.5-star ryokan near Lake Ashi

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Photo gallery for Hotel Musashiya

Enjoy a serene lake view from the comfort of your room, with a dock and pool area nearby.
Relax in our inviting lobby, featuring comfortable seating, a reception desk, and a decorative fish tank.
Relax in a serene hot spring bath with a tranquil lake view and distant mountains.
Relax in a serene hot tub overlooking a tranquil lake and distant mountains.
Enjoy a serene view of the calm body of water and lush green hills from the comfort of your room.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Motohakone 20, Japan, Hakone, Kanagawa, 250-0522
  • Hakone Shrine
    ‪9 min walk‬
  • Lake Ashi
    ‪12 min walk‬
  • Hakone Kowakien Yunessun
    ‪6 min drive‬

Room options

View all photos for Basic Single Room, Mountain View

Basic Single Room, Mountain View

Basic Single Room, Mountain View

  • 19 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Futon

View all photos for Japanese-Style Room with Lake View (20sqm)

Japanese-Style Room with Lake View (20sqm)

Japanese-Style Room with Lake View (20sqm)

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Mountain View (20sqm)

Japanese-Style Room with Mountain View (20sqm)

Japanese-Style Room with Mountain View (20sqm)

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

About the area

Hakone

Motohakone stay.Within a 15-minute walk of this Motohakone ryokan, you'll find Lake Ashi and Hakone Shrine. Also, Narukawa Art Museum is within half a mile (1 km) and Hakone Karakuri Museum is within 2 miles (3 km).

What's nearby

  • Hakone Shrine - 9 min walk - 0.8 km
  • Lake Ashi - 12 min walk - 1.1 km
  • Hakone Kowakien Yunessun - 6 min drive - 7.0 km
  • Hakone Open Air Museum - 7 min drive - 7.6 km
  • Hakone Gora Park - 8 min drive - 8.0 km

Getting around

  • Kowakidani Station - 8 min drive
  • Hakone Miyanoshita Station - 10 min drive
  • Haneda Airport (HND) - 116 min drive

Restaurants

  • ‪箱根神社 お休処 - ‬10 min walk
  • ‪Bakery&Table箱根 - ‬3 min walk
  • ‪深生そば - ‬2 min walk
  • ‪湖畔荘 - ‬4 min walk
  • ‪あしのこ茶屋 - ‬1 min walk

About this property

Hotel Musashiya

Family-friendly 3.5-star ryokan near Lake Ashi
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Musashiya offers its guests hot springs. A library, a terrace, and a vending machine are also featured at the family-friendly Hotel Musashiya. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Hakone ryokan.

  • 35 guestrooms or units
  • Karaoke
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Water dispenser
  • 1 conference room
Hotel Musashiya offers 35 air-conditioned accommodations with safes and slippers. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, hair dryers, and children's slippers. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Family friendly

  • Children's dinnerware
  • High chair
  • In-room refrigerator

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,000 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal
  • Tea service

Things to do

  • Books
  • Hot springs
  • Karaoke
  • Library
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with satellite channels

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • In-room dining only
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Fusuma (room partition)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 2000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Beds and futons are provided based on the number of adults in the reservation.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Musashiya Hakone
Musashiya Hakone
Musashiya
Hotel Musashiya Ryokan
Hotel Musashiya Hakone
Hotel Musashiya Ryokan Hakone

Hotel Musashiya Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 153 reviews
Rating 8 - Good. 63 out of 153 reviews
Rating 6 - Okay. 24 out of 153 reviews
Rating 4 - Poor. 11 out of 153 reviews
Rating 2 - Terrible. 4 out of 153 reviews

7.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Matthew, Seattle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Icky! Glad we had only one night!
Stayed 1 night in Sep 2023

2/10 Terrible

Doug

Travelled with family
Disliked: Amenities
Hot and uncomfortable room. Hotel is old and in rundown condition.
Stayed 1 night in Aug 2023

8/10 Good

Samuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great Staff, enjoyed breakfast
Stayed 1 night in Jul 2023

2/10 Terrible

Farrah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This was the most absolutely disgusting lodging experience I have ever had. One word sums up this hotel perfectly: DIRTY. The sink had old watermarks and toothpaste from the previous guest. There was dust, stains, dirt, and rust everywhere. The bathroom was exceptionally bad, worse than a public bathroom. It is clear that they have never once wiped or disinfected surfaces in the room. The futons were so thin that it felt like you were sleeping straight on the ground. The room also had a horrible public bathroom smell that didn’t go away. The staff was nice but I would not recommend this hotel to anyone, especially given the high price. We got out as soon as we possibly could.
Stayed 1 night in May 2023

8/10 Good

Sunver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is definitely unique! i requested a non-smoking japanese style room which they did provided! i honestly loved the view of the Lask Ashi from my room! The staff was friendly and definitely helpful! I made a mistake of booking a smoking room, but i needed a non-smoking room, which they easily changed it to that when i emailed in regards of my booking mistakes. Their onsen are phenomenal! they had an indoor onsen and outdoor onsen, tried both and i think i love the outdoor onsen over the indoor ones(just a personal preference) I guess my only downside for this hotel is the housekeeping, i did stay for 4 days and 3 nights, it didnt seem that they do any housekeeping at all? luckily i had some plastic bags that i used as a garbage bags(there was also some garbage can in my room, but it didnt look like its enough, since there was no housekeeping during my stays. The room is a little outdated, could really use some renovations in my opinion. But other than those, i would definitely come back to this place and hopefully it gets some improvements in regards of housekeeping and renovations. Oh, they also have some sort of curfew before they locked their doors. If i remember correctly there are 2 doors that you can get in, the main big door which closes at 21:00 pm, and the small door besides it that closes at 23:00 pm, so if you are planning on staying to this place, those are the hours before they close the doors for the night(Ya, it kind of weirds me out regards of curfew)

6/10 Okay

steve

Liked: Amenities
A little run down. Didn’t use shower in their room too dirty. Used so showers. Good location nice view. Staff was nice. Lobby smells musty. Someone was smoking on our floor could smell it all over.
Stayed 2 nights in Apr 2023

6/10 Okay

Carmen

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Old style Japanese hotel, with futon bed and hot baths. Nearby the Hakone shrine and lake view, short walk to the left to see Mt. Fuji. Try and go there to view it around sunrise and/or sunset. Hakone shrine is lit up in the early evening and no one around! If you spend a few days in Hakone get the Hakone Free pass. If only taking the bus to and from the hotel just pay the bus fare which is cheaper. To get there take bes H from odawarra station, bus can get very crowded
Stayed 1 night in Mar 2023

10/10 Excellent

Jiaqi

Travelled with group
Liked: Cleanliness, staff & service, amenities
best view of Hakone Shine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The view of Ashi Lake is beautiful. The hotel is walking distance to the Hakone Sight Seeing lake cruise. The hotel is a bit dated but other than that, the staffs are very friendly and helpful.
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Travelled with group
The reason I book this Hotel I want to see the lake and cruise around to see the beauty of the little town
Stayed 1 night in Nov 2022

10/10 Excellent

Maylyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The building was old but it was nice coz i got to experience japanese style room but the toilet doesnt have a bidet.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location and their service was good, however facility was bit old and was not clean.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facing to Ashinoko-lake and access to those sightseeing places is great.
Stayed 2 nights in Sep 2020

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very pleasent experience

Traditional Japanese room. Futon mats on the ground are a bit hard to get used to but closet had additional bedding to soften the ground. Traditional Japanese breakfast was delicious. Staff was very accomodating.
Stayed 1 night in Aug 2020

10/10 Excellent

Tomo, Tokyo

Liked: Cleanliness, staff & service, amenities
I wish there was WiFi in the room. Other then that, it was a great place to stay !
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a great location with great view of the lake and the the temple gate. However, condition is terrible. We checked in on a warm afternoon and the AC barely functioned. Staffs had to brought in a fan which barely helped. They told us to leave the room door open as the air in the hallway was cooler. That is not a good idea for a a hotel. Other parts of the room were also old, broken, torn, etc. The condition of the room
Stayed 1 night in Oct 2019

8/10 Good

Roshan Kiran

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Need more lights in room. Bright onea
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is unique about this hotel is its people, their staff are so lovely, helpful and always with a big smile. They do know how to take care of their guests.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Sushil kumar

Liked: Cleanliness, room comfort

For traditional Japanese living in old times

An old property. Run in traditional way by owner Very strict with its conditions check in after 2 only Check out 10 Cleanliness was ok traditional bath and breakfast are great .but room rates are too high
Stayed 1 night in Jul 2019

8/10 Good

Tom, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kaiseki meal, onsen and yukata robes were great!
Stayed 1 night in May 2019

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a traditional Japanese hotel in a beautiful location. The staff were very friendly. The room whilst a little tired was very comfortable. We received a truly Japanese experience given a welcome green tea on arrival. The breakfast was presented beautifully with a choice of western style or Japanese. The hotel also had an onsen with kimonos supplied. Only better WiFi would have improved our stay. I can highly recommend this hotel
Stayed 2 nights in Apr 2019