Book a hotel near Holland Tunnel, Newport

"So far so good"

"My first room was 308. There were bugs in the shower and on the walls. The window was broken. The carpet and tables were filthy. The person at the front desk- and his manager- would not move me because I used the bathroom before I saw the full extent of the room. I had to call hotels.com, and even then it wasn’t until I escalated to a manager at hotels.com that the hotel moved me. The new room was fine. Nothing like the photos on the site but at least it was clean."

"Wonderful, welcoming, helpful folks throughout. Great location ( especially if, like us, you’re attending an event at MSG). The room was tiny, however, that is normal in many NYC hotels so it was not unexpected. Beds were very comfortable"

"Great suite, perfect for 3 people. Very clean with lots of space. Perfect location for Battery Park and Downtown. Quiet and safe. "

"The check in process was horrible. The receptionist wasn’t friendly. If you didn’t ask her questions you would be confused because she wasn’t giving out formalities of the location. You had to be fully aware of the process before walking up. I alerted the management that she was very unkind and not friendly nor helpful. He was very apologetic, but that was completely it. I would not rebook with them the parking was horrible as well. She explained to me I should’ve read the fine print. WOW."

"Hotel is great, service is really bad. "