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"The staff was really helpful, especially during these crazy times " More

By a verified traveller on Thu 22 Oct 2020

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Hotel Description

Hotel near Waikiki Beach Walk in Honolulu

Oceanside stay

Within a 15-minute walk of this Waikiki hotel, you'll find Waikiki Beach Walk and Hawaii Convention Center. Ala Moana Center and Waikiki Beach are also within 2 miles (3 km).

Dining, outdoor pool

This hotel features an outdoor pool, a gym, and a restaurant. Enjoy the a rooftop terrace and perks like free WiFi. Self parking, a coffee shop, and dry cleaning are also offered.

Comfy beds, WiFi

Featuring conveniences like refrigerators and microwaves, the 262 guestrooms also offer lanais and LCD TVs with DVD players. Pillowtop beds, WiFi, and coffee/tea makers are also available. Housekeeping is available on request.

Room, City View (Newly Renovated)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$148* Per night/room 27 Oct. - 28 Oct.

Luxury Suite, 1 Bedroom, Kitchen (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Partial Ocean View (Newly Renovated)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Aqua Palms Waikiki ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aqua Palms Waikiki

Everyone (12) Couples (3) Family (7)
4 out of 5

Posted by on 20 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Aqua Palms Staff

Thank you so much for your time and patronage! We hope you visit us again soon.

5 out of 5

Posted by on 20 Apr. 2021

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Comment from Hotel Management

11 May 2021 by Aqua Palms Staff

Thank you so much for your time and your review! We truly appreciate it and we hope to see you again soon!

5 out of 5

Posted by on 15 Mar. 2021

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Comment from Hotel Management

11 May 2021 by Aqua Palms Staff

Thank you for your time and review! We truly appreciate it!

5 out of 5
The staff was really helpful, especially during these crazy times

Posted by on 22 Oct. 2020

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Comment from Hotel Management

24 Oct. 2020 by Aqua Palms Desk

Aloha, Thank you for staying with us. Mahalo,

3 out of 5
Farther from the beach than we expected. Also saw a couple of crawling bugs in our room

Posted by on 14 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Aqua Palms Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Absolutel rip-offf. Rates charged on your website are totally bogus as they do NOT include fees that are added by hotel. It is false advertising.. Also I can not get a separate folio as required by my company. RACKET I will never use Travelocity again and will advise my company of the same

Posted by on 18 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Aqua Palms Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Bed was very bad!!! Loud fan I’m bathroom When asked to switch rooms the other option was equally bad

Posted by on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Aqua Palms Desk

Aloha and thank you very much for taking the time to share your thorough review. We are glad to learn that your accommodations were a satisfactory vacation home. However, your extensive feedback has shed light on some concerning details that we are dedicated to improving and we sincerely apologize for your inconvenience. Your valuable review will help us to improve as we are dedicated to the safety and comfort of our guests. It is our hope that we will have another opportunity to better serve you in the future. Thank you.

5 out of 5
Old window air conditioning. Noisy and inefficient

Posted by on 2 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Front Desk

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
Shower water ran continuously! Asked the front desk to have it repaired no one ever came for 3 days! Asked again and they said they would fix it after we checked out.

Posted by on 16 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Front Desk

We are very sorry to hear your vacation was impacted negatively due to the shower water running. Thank you very much for your feedback we will take this into review. Mahalo

4 out of 5

Posted by on 30 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your review. We hope you had a great time during your stay with us and look forward to your next visit. Mahalo!

Property Features

Along with a restaurant, there's a coffee shop/café on site. Public spaces have free WiFi. Aqua Palms Waikiki offers its guests an outdoor pool and a fitness center. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at Aqua Palms Waikiki. For a fee, parking is available. This Honolulu hotel is smoke free.

  • 262 guestrooms or units
  • 12 levels
  • Dining venue
  • Coffee shop
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Aqua Palms Waikiki offers 262 accommodations with DVD players and laptop-compatible safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LCD televisions come with video-game consoles. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

IHOP - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. At check-in, guests must provide a negative PCR COVID-19 test result. Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-186-276-2496-01. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test must have been administered no more than 72 hours prior to check-in. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No rollaway/extra beds available
  • State tax ID - TA-186-276-2496-01
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result must be of specific type(s): PCR
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Property does not offer onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.74 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 28 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Palms
  • Aqua Palms Hotel
  • Aqua Palms Hotel Waikiki
  • Aqua Palms Waikiki
  • Aqua Waikiki Palms
  • Palms Waikiki
  • Waikiki Aqua Palms
  • Waikiki Palms
  • Aqua Palms Honolulu
  • Aqua Palms Spa Honolulu
  • Aqua Palms Waikiki Hawaii/Honolulu
  • Aqua Palms Waikiki Hotel Honolulu
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Honolulu
  • Aqua Palms Waikiki Hotel Honolulu

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.