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"Customer service was great and room did not smell of mildew. Beds were comfortable! " More

By a verified traveller on Tue 14 Jan 2020

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Hotel Description

3.5-star hotel near International Market Place

Seaside stay

Within a 10-minute walk of this Waikiki hotel, you'll find International Market Place and Honolulu Zoo. Also, Royal Hawaiian Center is within half a mile (1 km) and Ala Moana Center is within 3 miles (5 km).

Multiple dining options

This hotel features a coffee shop, concierge services, and self parking. Enjoy a meal in one of the 2 restaurants and perks like free WiFi. A 24-hour business center, a grocery/convenience store, and luggage storage are also on offer.

Free WiFi, lanais

Boasting conveniences like refrigerators and coffee/tea makers, guestrooms offer free WiFi and furnished lanais. Other amenities include LCD TVs, free local calls, and hair dryers.

Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Waikiki Resort Hotel ratings based on 39 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waikiki Resort Hotel

Everyone (17) Couples (2) Family (7)
4 out of 5
The front desk check in person gave us wrong information regarding our booking, he had very limited knowledge and experience, therefore very frustrating! Otherwise everything else was okay

Posted by on 29 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Kris

Thank you so much for taking the time to write about your experience. I apologize for the initial mix-up at the front desk. I'm glad we were able to resolve the issue quickly and I'm even happier to hear that you enjoyed your stay. Please come back and see us again sometime. Aloha!

5 out of 5
Customer service was great and room did not smell of mildew. Beds were comfortable!

Posted by on 14 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Kris

Thanks for the five-star feedback! We appreciate your support and would be honored to host you again.

4 out of 5
The room was very nice, there were strange noises possibly from pipes? Didn’t prevent us from sleeping though. Room was very clean, had dryer and iron/ironing board. Very close to the beach and easy to find, with parking onsite (for a fee). While there is limited parking in the underground garage, they have additional parking outside the hotel and there were always stalls available no matter time of day/night.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Kris

Thank you for staying with us and taking the time to write such a detailed review. Overall, it sounds like you had a wonderful experience. It was a pleasure having you and we would love the opportunity to welcome you back.

5 out of 5
Close to ocean and a nice clean place. Price was right

Posted by on 8 Dec. 2019

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Comment from Hotel Management

12 Dec. 2019 by Kris

Thank you for the five-star rating! I'm so glad you had an amazing experience. Please come back and see us again soon. Mahalo

4 out of 5
I liked the location and staff who were extremely friendly and helpful. The rooms could use some maintenance and updating but were ok. Beds were a bit uncomfortable. Everything was clean and the staff is what made the experience great. They fixed our DVD problem quickly and we got coffee and towels delivered very fast. I would recommend this hotel to people and I would stay again. It is not high-end but they make you feel welcomed, loved, and comfortable. Leo the bell hop, Nancy at the front desk, and the concierge staff were amazing. If you have kids with you get the larger beds and rooms but this was perfect for me and my husband. The breakfast buffet was great and filled us up each morning. Thank you everyone for such a wonderful stay!

Posted by on 5 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Kris

Thanks for the lovely review, MissB. It was a pleasure hosting you and your family and I sincerely hope you'll return to stay with us in the future. Mahalo

5 out of 5

Posted by on 6 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Kris

Mahalo for choosing Waikiki Resort Hotel. I'm so glad you had a wonderful experience. We look forward to welcoming you back many more times. Aloha

3 out of 5
We requested a handicap accessible room. The door was barely wide enough to get a wheelchair thru and there was barely enough room to turn around in the bathroom. The first shower chair that they gave us broke while my husband was sitting on it showering.

Posted by on 16 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Kris

Aloha and mahalo for staying with us at Waikiki Resort. We appreciate your feedback. Please accept my sincere apology for the mix-up regarding your accessible room. We strive to provide each and every one of our guests will a comfortable and carefree stay. I can assure you that we take these matters seriously and will do everything in our power to ensure it doesn't happen again. Overall, I hope you had a pleasant experience in Waikiki and I sincerely hope you'll consider staying with us again in the future. Thank you once again.

2 out of 5
Rooms too small n old ,they really didnt tell us about the hotel what it had in it like what resturants or bars things like that.

Posted by on 13 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Kris

Aloha and mahalo for staying with us at Waikiki Resort. I hope you enjoyed our wonderful location and friendly staff. I apologize if the room felt a bit small. Our rooms are actually average size for Waikiki. We also have spacious suites available which are great for families. Overall, I hope you enjoyed your time in Hawaii and I hope you'll consider staying with us again someday. Mahalo

5 out of 5
Close to beachfront. Easy to walk. Had ocean view from balcony.

Posted by on 14 May 2019

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Comment from Hotel Management

21 May 2019 by Kris

Thanks for the wonderful review! I'm glad you enjoyed our stellar location and nice ocean views. Please come back and see us again.

4 out of 5
Nice room but toilet flush is not functioning well . Need to use wuite abit force to flush

Posted by on 30 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Kris

Thank you for the detailed feedback. We will definitely take care of this right away. It sounds like overall you had a great experience. We appreciate your business and hope to see you again soon.

About the Waikiki Resort Hotel

Location 2460 Koa Avenue, Honolulu, HI 96815

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4094 square feet (380 square meters) and includes conference space. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at Waikiki Resort Hotel. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Honolulu hotel is smoke free.

  • 1 building
  • 19 levels
  • 2 dining venues
  • 4094 sq ft of conference space
  • 380 sq m of conference space
  • Built in 1970
  • Coffee shop
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (15.9 km / 9.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Guest accommodations at Waikiki Resort Hotel offer safes and coffee/tea makers. Rooms open to furnished lanais. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private lanai (furnished)
  • HD television
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Waikiki Resort Hotel has 2 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is TA-042-960-4864-01.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Tax ID - TA-042-960-4864-01
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24.00 per accommodation, per night

The resort fee includes:

  • Beach towels
  • Business center/computer access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16.95 for adults and USD 8.95 for children (approximately)
  • Self parking fee: USD 35.00 per day (in/out privileges)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Resort Hotel Waikiki
  • Waikiki Resort Hotel
  • Waikiki Resort Hotel Hotel
  • Waikiki Resort Hotel Honolulu
  • Waikiki Resort Hotel Hotel Honolulu

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Honolulu-Hotels-Waikiki-Resort-Hotel.h13809-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.