Expedia.ca app. The listing for the property indicated that “breakfast is included,” which reasonably led me to believe that breakfast would be provided for all guests in my party, including children under 12. However, upon check-in, I was informed by the hotel staff that breakfast is only complimentary for two adult guests, and that an additional fee would be charged for children.
At reception, the staff insisted this was “hotel policy” and demanded we pay 1,980 yen per child, per day. That added up to 7,920 yen per day for our group, and for 2 nights that’s 15,840 yen extra!
This was never clearly stated in the booking details on your app. Had this information been transparent, I would have reconsidered my choice of accommodation entirely.