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Recent Lake Las Vegas hotel reviews by fellow wanderers

Flamingo Las Vegas Hotel & Casino

Flamingo Las Vegas Hotel & Casino

2 out of 5
Posted less than an hour ago
Travelocity Verified Review
"Great location right in the middle of the Las Vegas Strip — restaurants, the nearby mall, and the High Roller are all within walking distance. This was definitely the best part of our stay. Unfortunately, the experience with the staff and housekeeping was frustrating. During check-in, the receptionist made an issue about my last names not matching the reservation. I’m Mexican and use two last names, and my full name on my ID matched perfectly — the only issue was that one last name appeared as part of my first name in their system. She also said this could affect the WiFi login, and in the end I had to contact customer service because the password they gave me was incorrect. When we arrived, the bathroom was not properly cleaned, the shower still had soap residue, there were no garbage bags, and the hand soap dispenser was empty. On the second night, I requested cleaning for the following day while we were out. When we returned, the room had not been cleaned at all. Customer service over the phone was rude and basically told us nothing could be done until the next day. Another staff member through messaging was much more helpful and sent clean towels, garbage bags, and small soaps. Checkout was also confusing because I was charged hotel fees again after already paying charges at check-in. The explanation about the deposit and fees was unclear. Overall, amazing location, but poor housekeeping and frustrating customer service made the stay disappointing."
A verified traveller stayed at Flamingo Las Vegas Hotel & Casino
Flamingo Las Vegas Hotel & Casino

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