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DoubleTree Resort by Hilton Lancaster

3.5-star property
2400 Willow Street Pike, Lancaster, PA 1-855-887-0424
Choose Dates
4.4 out of 5
Excellent!
See all 20 Travelocity Reviews

"The front desk staff was amazing. We did experience some problems with our room and they did their best to fix what problems we reported. " More

By a verified traveller on Wed 02 Aug 2017

Points Of Interest

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Hotel Description

Family-friendly 3.5-star resort with free water park

In Lancaster

Within 3 miles (5 km) of this Lancaster resort, you'll find Hans Herr House Museum and Historic Rock Ford Plantation. Millersville University and Dutch Wonderland are also within 6 miles (10 km).

9-hole golf course

A golf course, free water park access, and 2 outdoor tennis courts are all featured at this smoke-free resort. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy a meal from the restaurant and perks like free self parking and a free airport shuttle.

Sofa beds, WiFi

Featuring conveniences like sofa beds and refrigerators, the 185 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include wired Internet, room service, and coffee/tea makers.

2 Queens Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
C$130* Per night/room 23 Dec. - 24 Dec.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

King 2 Room Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queen Beds, Non-Smoking (Whirlpool)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree Resort by Hilton Lancaster ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Lancaster

Everyone (10) Family (4)
3 out of 5
There was a pair of men’s dirty underwear on the floor by the chair in the room. Spoke to someone at the front desk about it and all she had to say was “ really, I’m sorry about that. I felt she should have gotten house keeping to go over the room again

Posted by on 21 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Marian

Thank you for your stay with us and for your feedback. We appreciated your call to us about the issue and sent housekeeping to get them. We work very hard at making each stay a memorable experience.

5 out of 5
Very nice. Good location for us. Everyone very nice

Posted by on 29 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by Marian

Thank you for your stay and for your feedback. Come again!

5 out of 5

Posted by on 8 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Marian

Thank you for your stay with us and for your feedback. Come again!

3 out of 5
no microwave, small rooms, don't look like web site

Posted by on 28 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by Marian

Thank you for staying with us and for your feedback. I'm sorry we did not meet up to your expectations. We work very hard to make each guest experience memorable.

5 out of 5
The staff was friendly and polite. The kiddie water park was AWESOME! We had a great time.

Posted by , from Monsey on 20 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Marian

Thank you for your stay with us and for your feedback. Come again!

5 out of 5
Bartender preoccupied. Later learned he left when someone else checked on us. Not knowledgeable about bar snack offerings.

Posted by on 13 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Marian

Thank you for staying with us and for your feedback. I'm sorry about the experience you had at the bar.

4 out of 5

Posted by on 29 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Marian

Thank you for staying with us and for your feedback.

5 out of 5
Only stayed one night in town for wedding, staff was very friendly & helpful, property very clean, bathroom was excellent.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Marian

Thank you for your stay with us and for your feedback. Come again.

4 out of 5
The staff couldn’t have been more accommodating. Hotel is clean and rooms are comfortable. Location(for our needs) couldn’t have been better. Grounds are wonderful! My only complaint is that I was not informed of the pool playground closure at the time of booking. It was part of the reason I chose this Hotel.

Posted by on 18 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Marian

Thank you for your stay with us and your feedback. We have been working very hard to get emails out to everyone. We hope you all enjoyed the large pool till the kids pool reopens. I'm sorry that yours missed the message. Come again.

5 out of 5
Kiddie pool and swimming pool were great. Place was beautiful. Friendly staff and checkin cookies were a nice surprise.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

9 Mar. 2019 by Marian

Thank you for your stay with us and your feedback. Come again.

About the DoubleTree Resort by Hilton Lancaster

Location 2400 Willow Street Pike, Lancaster, PA 17602

Property Features

DoubleTree Resort by Hilton Lancaster offers its guests a golf course, a complimentary water park, and outdoor tennis courts. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 10,000 square feet (1 square meters) and includes a conference center. An indoor pool, a children's pool, and a 24-hour fitness center are also featured at the family-friendly DoubleTree Resort by Hilton Lancaster. A roundtrip airport shuttle at scheduled times and a train station pick-up service are free. Free self parking is available. This 3.5-star Lancaster resort is smoke free.

  • 185 guestrooms or units
  • 5 levels
  • 10,000 sq ft of conference space
  • 1 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Lancaster, PA (LNS) (15.3 km / 9.5 mi)
  • Train station: Lancaster Station (7.4 km / 4.6 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

DoubleTree Resort by Hilton Lancaster offers 185 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

DoubleTree Resort by Hilton Lancaster has a restaurant on site.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered at scheduled times. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 11.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 (rates may vary)
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Lancaster
  • DoubleTree Resort Hilton Hotel
  • DoubleTree Resort Hilton Hotel Lancaster
  • DoubleTree Resort Hilton Lancaster
  • DoubleTree Resort Lancaster
  • Lancaster DoubleTree Resort
  • Doubletree Resort By Hilton, Lancaster Hotel Lancaster
  • Doubletree By Hilton Lancaster
  • DoubleTree Resort by Hilton Hotel Lancaster
  • DoubleTree Resort by Hilton Lancaster Resort
  • DoubleTree Resort by Hilton Lancaster Lancaster
  • DoubleTree Resort by Hilton Lancaster Resort Lancaster

You should know

  • DoubleTree Resort by Hilton Lancaster offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Lancaster-Hotels-DoubleTree-Resort-by-Hilton-Lancaster.h3554917-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.