For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 15-minute walk of this Las Vegas Strip condo resort, you'll find Miracle Mile Shops and T-Mobile Arena. High Roller and Allegiant Stadium are also within 3 miles (5 km).
Business services
This condo resort features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, laundry service, and free valet parking. A grocery/convenience store, WiFi in public areas, and luggage storage are also on offer.
Kitchenettes, WiFi
The 829 condos feature well-equipped kitchenettes with refrigerators and microwaves, as well as balconies and flat-screen TVs with cable channels. Other amenities include WiFi, coffee/tea makers, and down comforters. Limited housekeeping is available.
Polo Towers by Diamond Resorts ratings based on 126 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Polo Towers by Diamond Resorts
Everyone (54)Couples (17)Family (22)
4 out of 5
Overall everything is great ..
Furniture. Lighting is ok colour of the building needs a bit of pick me up.🙂
Posted by a verified traveller on 4 Jan. 2020
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Comment from Hotel Management
6 Jan. 2020
by Polo Towers
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Posted by a verified traveller on 4 Jan. 2020
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Comment from Hotel Management
6 Jan. 2020
by Polo Towers
Thanks for staying with us. We appreciate your feedback!
2 out of 5
I had move rooms, The room I was moved to was a joined room
Posted by M.P, from Las Vegas on 25 Aug. 2020
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4 out of 5
Posted by a verified traveller on 11 Aug. 2020
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2 out of 5
We had a studio room bed was uncomfortable it was a A sofa bed. When it’s stated queen size bed nothing about could be a sofa bed. ice machine on the floor had to go to Go forward floors down for the ice machine Very inconvenient
Posted by a verified traveller on 28 Jul. 2020
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Comment from Hotel Management
17 Aug. 2020
by Polo Towers Front Desk
Good evening,
We apologize for the inconveniences during your stay. We will address these issues with our team.
Thank you,
5 out of 5
Clean and quiet, right around the corner of the strip
Posted by Rubin, from Newington, ct on 26 Jun. 2020
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Comment from Hotel Management
29 Jun. 2020
by FD - JV
Thanks for staying with us. We appreciate your feedback!
2 out of 5
I stood in lin3 for 30 minutes. I was next and the security guard cut my line and made me and one other person behind me get un the back of the OTHER line because they wanted 1 line. So then I had to wait an extra 30 minutes to get my room. Also, my key was deactivated 15 minutes b4 check out. My kids and I was stuck at the pool. We called the front desk. Nobodies keys were working. Their was 12 of us stuck on the elevater bwcause nobody keys was working. All this corona virus, they didnt care. I spoke to the manager at the front desk and asked for the head managers number. She was ruid and said "u took his card yesturday." Thats not what I asked. Unprofessional with cutting the line in 1 for 1 and making me and 1 other person go to the back of the other line, our key did not work 15 minutes check out, and the manager act like she didnt care. All she said was im sorry. We are trying our best. My family of 6 drove 3 hours to go to the motel and wait an hour in line.
Posted by Jenny, from barstow on 15 Jun. 2020
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Comment from Hotel Management
29 Jun. 2020
by FD - JV
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Rooms were cleaned daily check-in and check out service was great!
Posted by a verified traveller on 5 Mar. 2020
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Comment from Hotel Management
5 Mar. 2020
by Polo Towers
Thanks for staying with us. We appreciate your feedback!
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
Full-service spa
Restaurant
Sauna
Spa tub
The following facilities are closed on Friday and Saturday:
Full-service spa
Restaurant
Sauna
Spa tub
Property Features
Polo Towers by Diamond Resorts offers its guests an outdoor pool, a fitness center, and a children's pool. WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the business-friendly Polo Towers by Diamond Resorts. Limited free parking is available on a first-come, first-served basis. This 3.5-star Las Vegas condominium resort is smoke free.
Airport: McCarran Intl. Airport (LAS) (4.7 km / 2.9 mi)
Metro station: MGM Grand Monorail Station (1 km / 0.6 mi)
Parking: Free valet parking
Room Amenities
Polo Towers by Diamond Resorts offers 829 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters. Accommodations at this 3.5-star condominium resort have kitchenettes with refrigerators and microwaves. This Las Vegas condominium resort provides wireless Internet access for a surcharge. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on a limited basis.
In-room kitchenette
Private balcony
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Down blanket
Cribs (free)
Housekeeping (limited)
Safe
Toiletries (free)
Iron and ironing board
Desk
Air conditioning
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Payment will be taken in the local currency of the resort. Please be aware that your bank may charge you a transaction fee.
Where payment for the stay will be made on site instead of at the time of booking, the credit card used to secure the reservation must be presented at the time of check-in, along with a valid photo ID for verification. If you fail to check-in, the first night (plus tax) will be charged to the card provided when booking. An additional charge will be applied for the use of certain resort facilities including, but not limited to the onsite leisure facilities. Facilities differ at each resort. Please see the resort fact sheet for details. No cancellation or modification is permitted within 48 hours of arrival. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 20.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt for a surcharge. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.
This property's policy is to collect the nightly resort fee at the time of check-in.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it adheres to the Sanitary Protocol (UNPLV - France) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines.
Noise-free rooms not guaranteed
Masks are compulsory at the property
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Property follows sanitization practices of Sanitary Protocol (UNPLV - France)
Property follows sanitization practices of SafeHome (VRMA - USA)
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Debit cards not accepted
Property follows sanitization practices of Safe Travels (WTTC - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 300.00 per accommodation, per stay
Resort fee: USD 37.36 per accommodation, per night
The resort fee includes:
Pool access
Fitness center access
Business center/computer access
Internet access
Phone calls
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 0 per night (rates may vary)
Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
Rollaway bed fee: USD 20.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Polo Towers
Polo Towers Diamond Resorts International Destination
Polo Towers Diamond Resorts International Destination Las Vegas
Polo Towers Diamond Resorts Condo Las Vegas
Polo Towers Diamond Resorts Condo
Polo Towers Diamond Resorts Las Vegas
Polo Towers by Diamond Resorts Las Vegas
Polo Towers by Diamond Resorts Condominium resort
Polo Towers by Diamond Resorts Condominium resort Las Vegas
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
