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Cranley Hotel London

3.5 star property
3.5-star boutique hotel near Kensington High Street

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Standard Room, 1 Double Bed

Reviews

4.8 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
10 Bina Gardens, South Kensington, London, England, SW5 0LA
  • Natural History Museum
    ‪9 min walk‬
  • Kensington High Street
    ‪15 min walk‬
  • Hyde Park
    ‪18 min walk‬
  • London (LHR-Heathrow)
    ‪26 min drive‬

Room options

Penthouse

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room

  • 19 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Double Room (with Four Poster Bed)

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

Traditional Suite

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Superior Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

Heart of London.Within a 15-minute walk of this London City Centre hotel, you'll find Natural History Museum and Imperial College London. Kensington High Street and Hyde Park are also within 2 miles (3 km).

What's nearby

  • Natural History Museum - 9 min walk - 0.8 km
  • Victoria and Albert Museum - 13 min walk - 1.1 km
  • Kensington High Street - 15 min walk - 1.3 km
  • Royal Albert Hall - 16 min walk - 1.4 km
  • Hyde Park - 18 min walk - 1.5 km

Getting around

  • Gloucester Road Underground Station - 6 min walk
  • West Brompton Station - 13 min walk
  • London City Airport (LCY) - 60 min drive

Restaurants

  • ‪Fait Maison - ‬5 min walk
  • ‪Club Lounge - ‬3 min walk
  • ‪Burger King - ‬6 min walk
  • ‪The Stanhope Arms - ‬6 min walk
  • ‪The Bugis Singapore Restaurant - ‬3 min walk

About this property

Cranley Hotel London

3.5-star boutique hotel near Kensington High Street
A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, a terrace, and multilingual staff are also featured at the business-friendly Cranley Hotel London . The hotel can provide concierge services and limo/town car service.

This 3.5-star London hotel is smoke free.

  • 39 guestrooms or units
  • 4 levels
  • 3 buildings
  • Manager's reception (free)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
Cranley Hotel London offers 39 air-conditioned accommodations with safes and complimentary newspapers. Cable television is provided. Bathrooms include bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Languages

English, French, German, Italian, Polish, Portuguese, Romanian, Spanish

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Exterior

The Park City Grand Plaza Kensington

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  • Restaurant
  • Air conditioning
  • Gym
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: GBP 9.95 per person
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Library

Accessibility

  • Area rugs in public areas
  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 9.95 per person
  • Nearby parking fee: GBP 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley
Cranley Hotel London
Cranley Hotel London Hotel
Cranley Hotel London London
Cranley Hotel London Hotel London

Cranley Hotel London Reviews

Reviews

4.8
Rating 10 - Excellent. 91 out of 1000 reviews
Rating 8 - Good. 155 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 224 out of 1000 reviews
Rating 2 - Terrible. 359 out of 1000 reviews

5.0/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gerard

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was shut when we arrived and still haven’t been given a refund
Stayed 1 night in Aug 2024

2/10 Terrible

Richard

Stayed 1 night in Aug 2024

2/10 Terrible

marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

London theatre trip

The hotel was dirty, we asked to move rooms because the sink was broken and blocked, the room we were move too the air conditioning was broken, the bed was damaged(we have photos) the were on the ground floor and the windows didn’t lock room was dirty and the breakfast was a plate of bead to toast and on our last day we were asked to leave the hotel early as we were informed the hotel was closing down that day and the bank was for closings on them so we had to leave by 12, all in all one of the worst stets we have had on through hotels.com
Stayed 2 nights in Aug 2024

2/10 Terrible

Katie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid at all costs. It is a scam, the hotel is nothing like the photos of the website. It is disgusting, unsafe and a hovel
Stayed 1 night in Jul 2024

6/10 Okay

Mike

Travelled with family
Disliked: Property conditions & facilities
Room basic, dated but clean. Breakfast poor. Location excellent.
Stayed 2 nights in Jun 2024

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

The hotel was nothing like an “upscale hotel” Dirty, damaged and needs a lot of work done. Looks nothing like the photos advertised. And what’s with the big holes cut out of the windows?! Would never stay there again
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

It is much more worse than you could dream.

I have stayed in some dives in third world countries, but pretty sure the Cranley may have been the worse ever for me. Too many issues to list, but the promo photos are far from accurate and I wish I taken some of my own to update with. Still, the WiFi worked fine.
Stayed 3 nights in May 2024

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Cyle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos and amenities advertised are false. Do not book here. 20 people told us when walking in that the place was not as advertised. Dirty establishment.
Stayed 2 nights in May 2024

2/10 Terrible

Abolghasemi-Malekabadi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fawlty Towers

This hotel is in the hand of reciver administrator and should have never been promoted.. no staff, no facilities, ripped furniture, no kettle, no towels. It was every one's opinion whom was staying there. I shall be claiming my money back
Stayed 2 nights in May 2024

2/10 Terrible

Simone

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should be taken off expedias list. It is the most run down disgusting dirty hotel I have ever stepped foot in and then walked out!
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid avoid avoid

Where to begin? Dirty, shabby, staff with bad attitude, awful breakfast, bad plumbing, no internet and they do not have a restaurant as advertised. This hotel should not be open. It’s like Fawlty Towers with the laughs. The only positive was that we bonded with our co residents as to how awful it was.
Stayed 2 nights in May 2024

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The photographs are a lie

This hotel is a run down , dirty and nobody gives a dam about standards . Please remove it from your website as it is false advertising as is just ripping people off .
Food left out in a hot room
Dirty tablecloth
Dirty stained carpets which have never seen a vacuum cleaner
This was left in the bathroom on arrival one towel between two people and the bed was not made up.
Stayed 2 nights in May 2024

4/10 Poor

Gavin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Everything else is terrible.

Nice quiet street along from Gloucester road. We were on top floor, stairs carpet is a trip hazard. Room looks nothing like the photos. Very hot even with window open and a/c not working. Taps leak in basin. Toilet not clean. Basin does not drain. Curtains don't fit and falling off rail. Breakfast. Fine if you like instant coffee, cheapest white bread, processed cheese wrapped slices. Margarine not butter. No fruit or yoghurt.
Stayed 1 night in May 2024

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was nice from the outside. Seating area outside could have been tidier. Rubbish and cigarette ends. Had to ask for Towels no glasses to drink out off. No tea or coffee facilities in the room. Bathroom was alright apart from the brown stain in the bath. Unable to open the windows need some attention paint wise. Furniture outdated and broken no handle on one draw and no bottom in another. Breakfast was a disappointment not what i call Continental Breakfast.
Stayed 2 nights in May 2024

2/10 Terrible

Tania

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly rude and dismissive. We arrived and there was no room ready. We were dismissed from the premises and told to come back in 3 hours. Upon our return, we were again treated with rudeness. We cancelled and left. They refused to refund our $. We have written multiple times and have received no reply. Expedia was no help - our issue was handed off to 10 different people. The place smells; it is run down and looks nothing like the pictures. BEWARE!!
Stayed 4 nights in Mar 2024

2/10 Terrible

HOSSEIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID!

It's a rundown place. Once it's fully restored, and only then, it may be considered a real hotel. Threadbare carpets, broken faucets, dirty toilet, etc. And, no shampoo!
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
Stayed 1 night in Apr 2024

4/10 Poor

Vinay

Stayed 1 night in Apr 2024

2/10 Terrible

Maria A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for asking me about my experience with Cranley Hotel london. My experience was terrible. So far the worst. The first impression is , an old, dirty and carless owner that leaves the property fooling apart. Pictures missing on the wall, torn carpet and full of stains in the hall/lobby. On arrival 8pm , the room 103 wasn't clean at all. The receptionist apologies and gave a better room. Bigger room, Kind bed. But.... toilet hasn't been flushed at all, the bath not clean, no empty bin, and the open soap around. No towels, One bulb not working in the bathroom, 2 not working in the room. Remote control not working ..Batteries??? The receptionist has no key for my room... He asks me when I leave the room, I must ask to close the door with his master key. Monday.. Breakfast.. The most miserable I have ever seen, All guest around complaining : Toaster working only on side... so it was a queue, No cereals , no pastry. ; Only bread, butter , marmalade and a plate with very fine cut cheese and jam scatter around, Coffee from a Saches and a flask of hot water, a few glasses and cups dirty. so... we leave aside. Breakfast was the same Tuesday. On Wednesday after a lot of guest complains, it improves. Monday, Later in the evening when I came back the door wasn't locked, and the room wasn't clean. Tuesday, Later in the evening when I came back the door wasn't locked, the room wasn't clean. I ask for a toilet roll. Never ever in this property and also I will not do a boo
Stayed 3 nights in Apr 2024

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy mould ridden, absoulty a health risk. A scam tookour money no refund and we walked out 3hrs.later
Stayed 6 nights in Apr 2024

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booked, the pictures made it look fantastic.. My room was old, dirty and worn out (room 103). Curtains were tatty, carpet thread bare, unable to open window (cracked glass too). I went down for breakfast, no cooked breakfast just some Toast and cereal.. No where to sit. No organisation or staff to help.. No Bar in the hotel(says there is on the website) so I checked out early with no breakfast. (no coffee facilities in the room either. Asked for a printout receipt (no paper in the printer).. Lovely area to be based though..
Stayed 1 night in Apr 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eloise

Stayed 3 nights in Apr 2024

6/10 Okay

Thomas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location of the hotel. However, the hotel wasn’t what I was expecting. It wasn’t clean with the curtains having stains on. The bedding was okay although only one pillow per person. The rooms curtains were falling off. In addition there was water marks and stains on the paint, also the carpet had rips in etc.
Stayed 2 nights in Apr 2024