Docklands stay.Your stay at this Docklands hotel places you within 2 miles (3 km) of ExCeL Exhibition Centre and The Arena. Tower of London and Sky Garden are also within 6 miles (10 km).
What's nearby
Thames Barrier Park - 1 min walk - 0.2 km
ExCeL Exhibition Centre - 14 min walk - 1.2 km
Royal Victoria Bridge - 16 min walk - 1.4 km
IFS Cloud Royal Docks Station - 6 min drive - 2.4 km
Thames River - 6 min drive - 2.3 km
Getting around
Pontoon Dock Station - 3 min walk
Westcombe Park Station - 9 min drive
London City Airport (LCY) - 3 min drive
Restaurants
Caffè Nero - 13 min walk
Subway - 8 min drive
Chicken Hut - 1 min walk
Costa Coffee - 20 min walk
The Salt Port - Restaurant & Delicatessen - 10 min walk
About this property
London Excel - O2 Arena - London City Airport
4-star hotel near ExCeL Exhibition Centre
There are 2 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. A 24-hour fitness center, a terrace, and a garden are also featured at London Excel - O2 Arena - London City Airport. Self parking is free.
This 4-star London hotel is smoke free.
1 guestroom or unit
2 dining venues
2 coffee shops
Dry cleaning
Self-service laundry
Express check-out
Convenience store
Terrace
Garden
ATM
Elevator
No smoking on site
Guest accommodations at London Excel - O2 Arena - London City Airport offer coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include double sofa beds and dining tables. Beds feature Egyptian cotton sheets and premium bedding. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Elevator (26 inch wide door)
Front entrance ramp
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Room amenities
Entertainment
Flat-screen TV
Bedroom
Blackout drapes
Double sofa bed
Egyptian cotton sheets
Hypo-allergenic bedding
Bathroom
2 private bathrooms
Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Soap
Towels provided
Food and drink
Coffee/tea maker
Cookware, dishware, and utensils
Dining table
Dishwasher
Electric kettle
Full-sized refrigerator/freezer
Kitchen
Microwave
Oven
Stovetop
Toaster
More
Heating
Individual decor
Individual furnishings
Iron/ironing board
Laundry detergent
Living room
Soundproofed rooms
Washing machine
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: GBP 50
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 2 weeks before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Klevio mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Private entrance, smart lock
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
Cleaning fee: GBP 95 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 50 (subject to availability)
Housekeeping fee: GBP 100 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
We should mention
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Property is also known as
London Excel O2 Arena London City Airport LCY
London Excel O2 Arena London City Airport LCY Apartment
Apartment London Excel - O2 Arena – London City Airport (LCY)
London Excel - O2 Arena – London City Airport (LCY) London
Excel O2 LCY Apartment
London Excel O2 Arena London City Airport LCY
Excel O2 LCY
London Excel O2 Arena – London City Airport (LCY)
London Excel O2 Arena – London City Airport (LCY)
London Excel - O2 Arena - London City Airport Hotel
London Excel - O2 Arena - London City Airport London
London Excel - O2 Arena - London City Airport Hotel London
Frequently asked questions
How close is London Excel - O2 Arena - London City Airport to the airport?
London Excel - O2 Arena - London City Airport is 0.7 mi (3-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.
Does London Excel - O2 Arena - London City Airport have an airport shuttle?
Airport shuttle services are not available at London Excel - O2 Arena - London City Airport.
Does London Excel - O2 Arena - London City Airport offer free breakfast?
London Excel - O2 Arena - London City Airport does not offer free breakfast.
Is there a casino at London Excel - O2 Arena - London City Airport?
No, there is no casino at this hotel.
What time is check-in at London Excel - O2 Arena - London City Airport?
Check-in start time: 3 PM; Check-in end time: 11 PM. Early check-in costs GBP 50 (subject to availability).
Is there free parking at London Excel - O2 Arena - London City Airport?
This hotel offers free self parking.
Does London Excel - O2 Arena - London City Airport have a pool?
London Excel - O2 Arena - London City Airport does not have a pool.
Does London Excel - O2 Arena - London City Airport have a restaurant?
Yes, there are 2 restaurants on site.
Does London Excel - O2 Arena - London City Airport have a spa?
There are no spa services available at this hotel.
How close is London Excel - O2 Arena - London City Airport to downtown London?
London Excel - O2 Arena - London City Airport is 7.1 mi away from London.
London Excel - O2 Arena - London City Airport Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 4 reviews
10 - Excellent
0
Rating 8 - Good. 2 out of 4 reviews
8 - Good
2
Rating 6 - Okay. 2 out of 4 reviews
6 - Okay
2
Rating 4 - Poor. 0 out of 4 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 4 reviews
2 - Terrible
0
8.0/10
Cleanliness
5.4/10
Staff & service
10/10
Amenities
7.0/10
Property conditions & facilities
Reviews
8/10 Good
Damon
Apr 19, 2024
Liked: Property conditions & facilities
Damon
Stayed 5 nights in Apr 2024
6/10 Okay
Jessica
Travelled with family
Jun 29, 2023
Laundry “facilities” as advertised is only a washer, no dryer. This means you will have to hang your clothes and towels to dry on the balcony. Also, you are only provided one set of towels per person for stays up to 7 days, which means if you want clean towels you can wash them and then hang them to dry. I realize this is normal in Europe but if you know people from the US especially are renting from you then it should be communicated that there is no dryer and to bring extra clothes so you don’t have to wash.
Also, not all toiletries promised were provided, only body wash.
Close to an airport and train so it can be noisy if you sleep with the windows open.
Jessica
Stayed 6 nights in Jun 2023
6/10 Okay
Kei
Travelled with family, Travelled with group
Apr 21, 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
Pros:
Easy access to bus lines & DLR station.
Area felt safe for most part, even at night.
Place is nice & pictures were representative of what to expect.
Everything seemed clean & carpeting in bedrooms looked fairly new.
Locking mechanism is finicky & tricky, requiring reading & testing to understand what needed to be done. But once you got the hang of it, felt very safe.
Enough "beds" for 6 grown adults: 2 in each bedroom, couch (in picture) converts to a bed, & single futon seat that can lay out (description in listing was not clear).
Cons:
Communication left a lot to be desired. It was Easter weekend so some slack should be given. But took almost entire stay to get extra Smart Keys for group. Not knowing digital smart key via smartphone was used until day in advance, was not possible to get it all taken care of before weekend started. Emailed multiple times, but was told my emails were not going through, even though my first email went through and I continued to reply to the original message. Had to call twice to finally get Smart Keys set up for 2 other people (total of 3). Physical key exists, but don't have access to it until once inside. Advance notice would have been preferable.
The Smart Key for front door REQUIRES a smartphone & doesn't always respond quickly.
Kitchen sink not installed correctly.
Couch & futon "bed" are very uncomfortable.
Water heater set on timer; no hot water between 12-6:30am.
Shower drain of in-suite bathroom not cleaned out well.