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Park Hotel

Property class: 2.5
Victorian hotel in Cranbrook

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Photo gallery for Park Hotel

A modern dining area with tables and chairs, a cityscape mural on the wall, and recessed ceiling lighting.
A hotel room with two beds, a wooden headboard, a mirror, a blue chair, and a wardrobe.
A table with coffee makers, a flower arrangement, and a box of tea bags.
A reception area with a marble counter, a red leather sofa, and a large plant.
A compact living space with a kitchenette, a checkered floor, a grey sofa, and a TV mounted on the wall.

Reviews

5.6 out of 10

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
327 Cranbrook Road, Ilford, England, IG1 4UE
  • Place, Valentines Park
    ‪1 min walk‬
  • Place, Ilford Cricket Club
    ‪3 min walk‬
  • Place, Exchange Ilford
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪118 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a TV, and a mirror.

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

A hotel room with two beds, a wooden headboard, a nightstand, and a large window with curtains.

Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room, 2 Double Beds

A hotel room with three beds, a desk, a chair, and a TV mounted on the wall.

Quadruple Room, 2 Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Studio

A hotel room with three beds, a desk, a chair, and a TV mounted on the wall.

Superior Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin room

A bathroom with a glass-enclosed shower, a white sink, and a toilet.

Twin room

  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for DOUBLE

A hotel room with a large bed, a desk with a chair, a mirror, and a red brick wall.

DOUBLE

  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room

A hotel room with a bed, a desk, a chair, a mirror, and a window with curtains.

Double Room

  • 8 sq m
  • Sleeps 5
  • 1 Double Bed

DOUBLE STANDARD

  • Sleeps 4

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About the area

Ilford

Cranbrook stay.Your stay at this Cranbrook hotel places you within 6 miles (10 km) of River Thames and Westfield Stratford City. London Stadium and Queen Elizabeth Olympic Park are also within 6 miles (10 km).

What's nearby

  • Valentines Park - 1 min walk - 0.1 km
  • Ilford Cricket Club - 3 min walk - 0.3 km
  • Exchange Ilford - 12 min walk - 1.1 km
  • Ilford Golf Club - 15 min walk - 1.3 km
  • Cineworld London - Ilford - 19 min walk - 1.6 km

Getting around

  • Ilford Station - 13 min walk
  • Gants Hill Underground Station - 13 min walk
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪The Great Spoon of Ilford - ‬9 min walk
  • ‪Luigi's Restaurant - ‬8 min walk
  • ‪Sidney's Lounge & Bar - ‬12 min walk
  • ‪Shinwari - ‬7 min walk
  • ‪Caraway - ‬11 min walk

About this property

Park Hotel

Victorian hotel in Cranbrook
Park Hotel offers its guests a television in a common area. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Victorian Ilford hotel.

  • 60 guestrooms or units
  • 3 levels
  • Built in 1970
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Television in lobby
  • Smoking in designated areas
Park Hotel offers 60 accommodations with coffee/tea makers and portable fans. LCD televisions are featured in guestrooms.

This Ilford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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  • Parking included
  • Free WiFi
  • Breakfast available
  • Room service
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: GBP 5.99 for adults and GBP 5.99 for children

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 5.99 for adults and GBP 5.99 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Park Hotel Ilford
Park Ilford
Park Hotel Hotel
Park Hotel Ilford
Park Hotel Hotel Ilford

Frequently asked questions

How close is Park Hotel to the airport?

Park Hotel is 6.7 mi (12-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Park Hotel?

As of Sept 29, 2026, prices found for a 1-night stay for 2 adults at Park Hotel on Oct 30, 2026 start from CA $63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Park Hotel have an airport shuttle?

Airport shuttle services are not available at Park Hotel.

Does Park Hotel offer free breakfast?

Free breakfast isn’t provided at Park Hotel, but continental breakfast is offered for a fee of GBP 5.99 for adults and GBP 5.99 for children. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at Park Hotel?

No, there is no casino at this hotel.

What time is check-in at Park Hotel?

Check-in start time: 1 PM; Check-in end time: 8 PM.

Is there free parking at Park Hotel?

This hotel offers free self parking.

Does Park Hotel have a pool?

Park Hotel does not have a pool.

Does Park Hotel have a spa?

There are no spa services available at this hotel.

How close is Park Hotel to downtown Ilford?

Park Hotel is 0.7 mi away from Ilford.

Park Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 14 out of 58 reviews
Rating 8 - Good. 7 out of 58 reviews
Rating 6 - Okay. 10 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 22 out of 58 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at Park Hotel Ilford. Large clean well equipped room. Friendly staff.
Stayed 19 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception are great remembered us from the last time we stayed
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I have to say Staff are really Nice and Understanding.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

The property is very easy to find and situated near the park. The staff are very polite and lovely. The hotel itself is very nice but needs a little work. The room I adored and felt like a home I did not want to leave. I appreciate the luggage storage and the breakfast but I did not eat much! I would recommend another stay and book again!
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this hotel. The beds are rock hard with broken springs, the pillows are completely flat, and the room was visibly damaged. Add a weak shower and a foul odor lingering throughout the hallways, and it was a thoroughly unpleasant experience.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally placed for working in central London. En-suite and a fridge in my room were not expected by very welcome
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Weather was amazing very hot no fan available ist night staff were lieing did request service 5 times before we got something done door was making to much noise the staff replied and said oh i cant change the door i would never use the hotel again
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Worst property ever with worst staff
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Tv not working. Buikding and room nuce and clean. Atleast 10 min walk to any shops
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi No facility in the hotel. It was hot day. Room was baking. Request the staff for a fan at least. Finally decided to leave the hotel as wife skin condition was getting worse. Did not stay the night and no refund was requested as it was a place of blaming someone else culture. I hated the experience and would not go back ever again
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions not good , hence did not stay and booked another hotel , this was at 10pm, the hotel was booked via Expedia and as of yet the hotel has not responded to either Expedia or myself regarding this and the hotel has had 100% payment for 2 x rooms not stayed in , disappointing
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting to share a bathroom, according to the description of my single room. Instead, my room was en suite, with a kettle and a fridge too. I was very comfortable and consequently rebooked for the following week. There is plenty of free parking, a bus stop is directly outside and the nearest tube stations are a short walk away, as are plenty of shops and restaurants. It's perfect for travelling to my job in central London and the price is very reasonsble. I felt safe and respected at Park Hotel, which is incidentally, opposite the very lovely Valentine Park
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The photos of the room on hotel.com.does not match the rooms In reality, the sheets were dirty. The room was in a poor condition. Damp water marks on the ceiling. Very very small, tight shower. The beds were damaged carpet in a very poor condition, not what I expected, please refer to photos. We arrived just after 10:00 p.m. so we're unable to look for another hotel.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Very good value en suite room at £27 including ensuite on a Friday night in Greater London with comfortable bed and bedding in hotel with very professional reception double manned 24/7. Only downside where there could be some improvement was unusually no bedside light of any kind and only overhead light with switch at the door meaning you have to get out of bed in the dark and stumble about to find overhead light switch. Also very slightly musty smell in these loft space rooms with skylight that could be sorted out by installing trickle flow ventilation and/or a dehumidifier.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
I have stayed at the Park Hotel for 6 weeks now and the last room they offered me was not up to standard. The mattress was practically on the floor and despite being told all rooms had fridges, this one didn't. The room they moved me to had a fridge, but no chair, no kettle, no bin and the private bathroom was out in the corridor, down some steps. Not ideal, but better than the first room. I was going to re-book for the next 4 weeks, but I'm not sure I can cope with arriving at 11pm and running all over this sprawling property, trying to find a usable room.
Stayed 12 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness
Wall wasn’t paired they had filler on the wall. My room was next to main door and it’s constantly open and close. So loud at no
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Staff & service
Not enough pillows in the room, some stuff didnt understand English. No tv remote.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Cigarettes burn on toilet seats, electric heater not working properly, no kettle
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Had to change my first room I was given had a double even though booked a single but as I walked in the room stunk of damp and no lock on the door and I was placed right by the entrance door. So they changed me to a single right at the top was ok but I think there is a drainage problem bathroom smelt damp funny smell too but ok with the door closed the carpets smell and had stains and I had someone try and open my room door In the night.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would strongly advise solo travellers, particularly women travelling alone, to avoid this hotel. I booked what was advertised as a hotel room, but upon arrival I was unexpectedly placed in a separate house down the street from the main hotel building. This was not made clear at the time of booking. I was also required to pay a £100 deposit, which had not been clearly disclosed in advance. Late in the evening, a group of men staying in the house began congregating outside my room, knocking on my door, shouting, and laughing. Their behaviour became increasingly intimidating and I felt genuinely frightened for my safety. I called reception twice to report that I felt unsafe. The response was slow and dismissive, and I became so concerned that I was close to calling the police. When I asked for an escort back to the main hotel because I was too frightened to walk alone at nearly midnight, this request was refused. When I returned to reception to hand in my key and request a refund, the receptionist was rude and confrontational. Instead of showing any concern, he asked, “What’s your problem?”, dismissed my account, implied that I was lying, and refused to provide a refund. As I no longer felt safe staying there, I had no choice but to leave immediately and book alternative accommodation at an additional cost of around £300. My experience was extremely distressing and entirely unacceptable
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would strongly advise against staying at this hotel. My experience was extremely disappointing from start to finish. The first room I was given reeked of cigarette smoke. When I went down to report it, the receptionist reacted as though I was being dishonest, which was both frustrating and unprofessional. I was eventually offered another room, which thankfully didn’t smell, but getting there required walking through hallways that stank heavily of marijuana. I raised this concern as well, but nothing was done. The overall cleanliness and maintenance of the hotel were far below acceptable standards. The shower pressure was abysmal, making it difficult to even have a proper wash. There was no toilet paper in the room upon arrival—we had to request it ourselves, which should never happen in a hotel. On top of that, we were told there were no parking spaces available, despite this being something we expected as guests. What made the experience even more frustrating was being asked to pay a £100 deposit at check-in. Given the state of the hotel—dirty, run-down, and poorly maintained—it felt almost offensive to be asked for such a deposit when it’s hard to imagine causing any damage worse than what’s already there. To make matters worse, I even saw a mouse on the ground floor, which raises serious concerns about hygiene and safety. Overall, this was a very unpleasant stay, and I would not recommend this hotel to anyone
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to formally a complaint regarding my current stay at The Park Hotel (Room No. 25), which I booked from Friday to Monday for a family visit to London. Unfortunately, our experience has been extremely disappointing and distressing. I am staying with my wife and two young children (a 10-month-old baby and a 6-year-old), and the conditions of the room have been unacceptable, especially for a family. The main issues we have faced include: A severe ant infestation in the room, which has caused significant discomfort and concern for the safety of our children. Lack of proper sleep for my wife due to constant worry about the ants affecting our babies. No working Wi-Fi. The television is not functioning. The bathroom door is faulty and at one point trapped my wife inside, which was a very frightening experience. Unpleasant smells and signs of poor hygiene, including possible mold. Due to these ongoing issues, our entire travel plan has been disrupted. We travelled from Manchester to London specifically for a family trip and had planned several activities and events. However, because of exhaustion, discomfort, and time lost dealing with these problems, most of our plans had to be cancelled. The total financial loss from cancelled bookings and travel expenses is approximately £800–£900. Additionally, the stress and inconvenience caused to my family over the past two to three days have been considerable. Given the severity of these issues and the impact on our stay, I
Stayed 3 nights in Apr 2026